Real customers share their internet highs and lows with Verizon and Frontier

Robin Layton

Jun 16, 2022 — 3 min read

Hannah H. wifi extender setup

Comparing internet service providers through Allconnect can give you great insights into pricing, speeds, plans and general customer satisfaction reports.

To round out that data, we also reached out to real users of the ISPs we reviewed to give you an idea of what day-to-day living is like using their internet plans.

We talked to two full-time remote workers, Ed T. from New Jersey and Hannah H. from California, to see what their user experience has been with their internet providers:

Customer: Ed T.

Fios router

ISP: Verizon

Plan: Verizon Gigabit Connection (940 Mbps)

Cost: $89.99/mo.

A customer of Verizon Fios for nearly two years, Ed works from home while his wife and daughter also use the internet for streaming, working and gaming.

Ed’s family is very satisfied with Verizon, giving it a 9 out of 10 overall rating. A previous Optimum customer, Ed is seeing that his game updates from Call of Duty are taking much less time than updates of his friends and co-players, who are using Optimum. It’s not all perfect, because the few seconds of lag that he has experienced with Verizon did cost him his soldier’s life during a recent mission.

Outside of the rare lag issues, Ed’s daughter can play Roblox while his wife watches YouTube videos, all while he is working, without anyone having any problems in their multi-story, 1,400 sq. ft. home.

Verizon customer service has also been a definite upgrade for Ed, “Our internet box is on the side of the house and after an enormous storm, the box was flooded out. Verizon was there the next day to install a new one. That didn’t happen with Optimum after a storm, it took a few days for them to restore our service.”

Smart devices like a Roku, a Ring doorbell, a Google thermostat and others are powered in Ed’s house by his Verizon internet plan and everything functions at the expected levels without any hiccups.

To top it all off, Ed is paying $20/mo. less than his Optimum plan for what he feels is Verizon’s better service.

Speed test results

Ed’s speed test was taken on a laptop over an Ethernet connection, and it came in far lower than his gigabit plan would suggest — 91 Mbps for the download speed and 92 for the upload speed.

Ed T. Verizon Fios speed test results

Customer: Hannah H.

ISP: Frontier

Plan: 400/400 Mbps

Cost: $49.95/mo.

A customer of Frontier Fiber for just over a year in California, Hannah and her husband work from home and have a household of six.

Living in a 2950 sq. ft. single-floor home, the Frontier service does require they use two Wi-Fi boosters to reach both adult’s offices, children’s bedrooms and the garage, where the family exercises with music and TV accessible.

Frontier internet gateway

The main hub for Hannah’s Frontier internet service is shown above, with her garage set-up below.

Hannah H. wifi extender setup

Lag issues are rare, according to Hannah, but do pop up when the family is streaming multiple programs. For the most part, the adults can do their work efficiently while one older child is playing an online game.

With multiple wireless devices connected in the house and everything running fairly smoothly, Hannah gives Frontier’s internet service an 8 out of 10.

Hannah did notice that Frontier tried to raise their monthly rate, without notice, about six months into their service. With some negotiating, she and her husband were able to get their original price for an additional six months.

Speed test results

Hannah’s wireless speed test results stayed fairly true to what her plan promised, with a 466 Mbps download speed and a 315 Mbps upload speed.

Hannah H's Frontier fiber speed test results

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Illustration of a father and daughter in a living room. The father is sitting in an armchair and reading a newspaper, and the daughter is playing with a toy on the floor.
Robin Layton

Written by:

Robin Layton

Editor, Broadband Content

Robin Layton is an editor for the broadband marketplace Allconnect. She built her internet industry expertise writing and editing for four years on the site, as well as on Allconnect’s sister site … Read more

Joe Supan

Edited by:

Joe Supan

Principal Writer, Broadband Content

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