AT&T home internet review
By Joe Supan Last updated: May 10, 2022
AT&T is one of the largest internet service providers in the country, and fiber optic and DSL/fiber hybrid plans available depending on where you live. Speeds vary widely depending on connection type — up to 4,700 Mbps for fiber, but starting at just 10 Mbps for DSL/fiber.
Best AT&T plans for your home
Best for most households – 300 Mbps
Well-suited for to handle streaming and heavy gaming on multiple Wi-Fi devices at once
Best for large households – 500 Mbps
Best for households above four people who all work and learn from home
Best for smart homes, serious gamers, and WFH families – 1,000 Mbps
This plan is perfect for homes with 10+ devices used for streaming and gaming, as well as connecting smart home devices such as Wi-Fi cameras and thermostats
For areas where fiber isn’t available – DSL
If you aren’t eligible for a fiber plan, AT&T automatically provides the highest speed available with their hybrid DSL plan
Our take on AT&T internet plans
AT&T fiber plans are some of the best you can get anywhere in the country, but its DSL and fixed wireless options should be viewed as more of a last resort. We scored AT&T internet service on a scale of 1 to 5 across four major categories. To learn more, read our review methodology.
AT&T Fiber internet rating
4.43 / out of 5 stars
This score is based off of the 5 plans AT&T Fiber has available
4.21 / 5
4.53 / 5
4.80 / 5
4.10 / 5
AT&T DSL internet rating
2.80 / out of 5 stars
This score is based off of the 5 plans AT&T DSL has available
3.64 / 5
2.3 / 5
1.45 / 5
4.1 / 5
If you can get it, we scored AT&T Fiber as one of the best internet options in the country. It received the highest score for performance and value of any internet provider, with download speeds ranging from 300 to 4,700 Mbps. AT&T Fiber also got our highest score for value, which measures the price per Mbps on every plan.
Even though the connection uses the same network until the last mile, AT&T’s DSL plans have almost the opposite scores: they were our lowest-rated plans of any cable company for both performance and value. It is more affordable than AT&T Fiber, but you’ll get a lot slower speeds for that cheaper price.
How we scored internet providers
We evaluate broadband providers in four categories: affordability, performance, value and customer satisfaction. Each category contains multiple sub-factors, all of which are weighted differently to impact the provider’s overall score.
For each sub-factor, we score all providers on a continuous scale of 1 to 5, relative to the industry as a whole. Because the average download speed in America is currently 180 Mbps, for example, we assigned all plans with download speeds between 100 and 299 Mbps a score between 3 and 4. Xfinity’s 200 Mbps plan received a 3.50 score for download speed, while Spectrum’s 400 Mbps plan got a 4.16.
We only considered standardized data points in our scoring system. More abstract data like consistency of service and brand reputation is still part of our analysis, but we opted to let our writers address them in the context of each review.Learn more about our methodology
AT&T internet plans, pricing and speeds
There are currently 10 AT&T internet plans to choose from, but what speeds you’re actually eligible for depends on your location.
|AT&T plan||Allconnect score||Starting price||Price after 12 mos.||Download speed||Upload speed|
|Fiber Internet 300||4.39/5||$55.00/mo.*||$55.00/mo.*||300 Mbps||300 Mbps|
|Fiber Internet 500||4.43/5||$65.00/mo.*||$65.00/mo.*||500 Mbps||500 Mbps|
|1 Gig Internet||4.46/5||$80.00/mo.*||$80.00/mo.*||940 Mbps||940 Mbps|
|2 Gig Internet||4.21/5||$110.00/mo.*||$110.00/mo.*||2,000 Mbps||2,000 Mbps|
|5 Gig Internet||4.11/5||$180.00/mo.*||$180.00/mo.*||4,700 Mbps||4,700 Mbps|
|Internet 10||2.54/5||$45.00/mo.**||$55.00/mo.**||10 Mbps||1 Mbps|
|Internet 18||2.60/5||$45.00/mo.**||$55.00/mo.**||18 Mbps||1 Mbps|
|Internet 25||2.68/5||$45.00/mo.**||$55.00/mo.**||25 Mbps||2 Mbps|
|Internet 50||2.89/5||$45.00/mo.**||$55.00/mo.**||50 Mbps||10 Mbps|
|Internet 100||3.29/5||$45.00/mo.**||$55.00/mo.**||100 Mbps||20 Mbps|
*PABP & Paperless billing + taxes and equip fee. Price includes $5/mo. AutoPay & Paperless billing discount (within 2 bills). $10/mo. equip. fee applies. Prices updated 05/07/21.
**ABP & Paperless billing + taxes and equip fee after $5/mo. AutoPay & Paperless billing discount (within 2 bills). $10/mo. equip. fee applies. Incl. 1TB data/mo.; overage chrgs apply. Prices updated 01/24/22.
If your address is serviceable for only DSL hybrid service, you won’t have much of an option when choosing a plan. All AT&T Internet plans cost $45/mo., but you’ll only have access to one. AT&T automatically provides the highest speed available with these plans.
Those in areas serviceable for AT&T Fiber, however, may find themselves torn between the 300 and 500 plan, or wondering if going all in on gig service is worth it. Here’s our take on each one:
Speeds of 300 Mbps are well-suited to handle heavy streaming and online gaming on numerous Wi-Fi devices at once. And with faster upload speeds, AT&T Internet 300 is better equipped for video conferencing and working or learning from home.
Current deals: $300 Visa Reward Card
Although few households need more than 300 Mbps, the AT&T Internet 500 plan is best for households above four people who all work and learn from home. If everyone in a household of four+ uses multiple devices at the same time throughout the day, then upgrading to the 500 Mbps plan might be worth it.
Current deals: $300 Visa Reward Card
For larger households in need of an uncompromising connection, AT&T Internet 1000 offers speeds up to 940 Mbps, or gig speeds. This plan is perfect for homes with 10+ devices used for streaming and gaming, as well as connecting smart home devices such as Wi-Fi cameras and thermostats. AT&T Internet 1000 also comes with upload speeds up to 940 Mbps, which is ideal for working and learning from home on multiple devices.
Current deals: $300 Visa Reward Card, HBO Max included
AT&T DSL internet plans increase in price after 12 months
If you only have access to AT&T’s DSL plans, your bill will go up by $10/mo. in the second year. AT&T Fiber plans don’t have any price increases. This is about average for internet plans. Some Xfinity plans increase by $50/mo. in the second year, but Verizon Fios doesn’t have any rate increases at all.
What’s the final price for AT&T internet?
AT&T Fiber’s pricing is refreshingly straightforward. There are no equipment fees or price increases, so you can expect to pay about $5/mo. more than what’s advertised as AT&T’s internet prices — essentially just the taxes you’ll have to pay that with any internet plan. This means if you have AT&T’s Fiber Internet 300 plan, you can expect to pay around $60/mo.
Low-income internet assistance
AT&T offers a more affordable internet plan for low-income households called Access from AT&T. Pricing is between $5 and $10/mo. and speeds reach up to 25 Mbps. AT&T also participates in the FCC’s Emergency Broadband Benefit (EBB) program that offers qualifying households $50/mo. off their monthly bill.
AT&T internet speed averages
With most internet providers, there’s often a gap between the speeds that are advertised and what you actually get. This doesn’t always mean your provider is under-delivering — things like your Wi-Fi router and the size of your home can slow your connection down — but some companies consistently come up short.
According to the FCC’s Ninth Measuring Broadband America report, AT&T’s DSL plans actually provided faster speeds on average than they advertised. That said, AT&T has been called out specifically for pressuring the FCC to remove unflattering data from these reports. In the latest version, AT&T opted not to be included at all.
So what kind of speed can you actually expect to get from AT&T internet? According to the latest numbers from Ookla, a website that uses speed tests to create a score that combines download and upload speeds, AT&T came in fifth out of the six largest providers in the country for both speed and consistency.
That might sound like a ding, but AT&T’s 114.78 Speed Score™ is nothing to sneeze at. Unlike the companies that scored ahead of it — Cox, Spectrum, Xfinity and Verizon — AT&T still has nearly 10 million subscribers using its slower AT&T Internet and legacy DSL plans, which brings its overall score down.
Wi-Fi equipment, installation, contracts and data caps
Along with speed and price, equipment fees, data allowances and contracts are major considerations when choosing an internet service. With low equipment fees, unlimited data on most plans and no contracts, we find AT&T to be one of the more customer-friendly internet providers.
No equipment fees
AT&T Fiber includes the cost of equipment in the monthly price. If you get a DSL plan, the cost for your equipment from AT&T is $10/mo. This fee is a few bucks lower per month than other major internet providers like Verizon and Xfinity.
Free professional installation
AT&T is currently waiving its $99 professional installation fee. Self-installation is available in some areas, but most customers will have to schedule an appointment with an AT&T technician.
No contract required for internet
AT&T internet plans do not require a contract. However, a term agreement may be required in some instances in order to qualify for select promotional offers.
Unlimited data with AT&T Fiber, select bundles
There are no data caps on any of the AT&T Fiber plans, and AT&T Internet customers who bundle with a qualifying TV service can also take advantage of unlimited data.
AT&T’s 10-100 Mbps plans come with a monthly data allowance of 1TB/mo. Going over that limit could add a fee up to $50 to your bill, but the good news is the average household typically doesn’t come close to using that much data. If you have multiple people in your house binge-watching shows in HD and 4K all month long, however, you may want to keep an eye on your usage. You can also add unlimited data to these plans for an extra $30/mo.
4.43 / 5
AT&T internet compared to other providers
In most areas serviceable for AT&T internet, a cable provider may also be available. You may also have access to competing DSL or fiber optic internet providers. Take a look at how AT&T compares to other internet service providers below:
|Provider||Allconnect score||Starting prices||Download speeds||Upload speeds|
|AT&T Fiber||4.43/5||$55.00-180.00/mo.||300-4,700 Mbps||300-4,700 Mbps|
|AT&T Internet||2.80/5||$45.00/mo.||10-100 Mbps||1-20 Mbps|
|Cox internet||3.13/5||$29.99-69.99/mo.||10-940 Mbps||3-940 Mbps|
|Spectrum internet||3.50/5||$49.99-109.99/mo.||200-940 Mbps*||10-35 Mbps|
|Suddenlink internet||3.34/5||$35.00-$75.00/mo.||100-1000 Mbps||10-50 Mbps|
|Xfinity internet||3.53/5||$24.99-299.99/mo.||50-2000 Mbps||3-2000 Mbps|
*Wireless speeds may vary.
Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 01/24/22.
Overall, AT&T grades out as the best nationwide provider if you can get its fiber service, but the worst if you’re stuck with DSL. This tracks with the state of broadband in the U.S. as a whole: Fiber internet is almost always a better option than cable, which is still better than DSL or satellite.
But where you usually have to pay a premium for the fastest internet, AT&T Fiber is actually reasonably priced for the speeds you get. Its gig-speed plan costs $80/mo., but that’s still far less than Spectrum charges for the same speeds — $109.99/mo. in year one and $134.99/mo. in year two — and the same as Xfinity’s price for gig speeds.
But when you factor in that all fees included are with AT&T, it ends up being more affordable for top speeds than any other provider.
Add TV service to AT&T internet
There are a few ways to add TV to your AT&T internet plan. You can add DIRECTV STREAM to any AT&T internet plan, but the company doesn’t offer much incentive to do so. The price isn’t discounted from what you’d pay if you bought the services separately, whether you go with an AT&T Fiber or Internet plan.
You can also bundle AT&T Internet with DIRECTV, but again, the price is exactly the same as it would be if you subscribed to each service separately.
If you want to add TV to the mix when you sign up for AT&T Internet, we recommend comparing DIRECTV STREAM with other live TV streaming services like Hulu + Live TV and YouTube TV. These services are available everywhere in the country, so you’ll have plenty of options no matter where you live.
Best customer service
AT&T customer satisfaction
Ranked above most internet providers – ACSI 2021
The American Customer Satisfaction Index (ACSI) gives the largest internet providers annual customer satisfaction scores based on feedback from actual customers. In 2021, AT&T received a 71/100 — the highest of all internet providers, including Xfinity (67/100), Spectrum (63/100) and Cox (63/100). The only provider to equal AT&T’s score was Verizon.
Best overall satisfaction – J.D. Power
J.D. Power also performs annual customer satisfaction for the largest internet providers. In 2020, J.D. Power rated AT&T number one in overall satisfaction in every region it had service. Contributing to AT&T’s high satisfaction score were high marks for Performance and Reliability, Cost of Service and Customer Service.
Middle of the pack – Consumer Reports
Consumer Reports members were the one group who weren’t as positive about their experiences with AT&T internet. In a survey of 23,668 internet subscribers, AT&T received an overall score of 58/100. That might sound like a failing grade, but it’s more a reflection on the industry as a whole — TDS led the pack with a 64/100.
That said, if you’re concerned you’ll need regular technical support, it’s worth taking into account. AT&T got Consumer Reports’ lowest possible score for customer service.
Standalone internet plans start at $55/mo. for AT&T Fiber and $45/mo. for AT&T DSL.* If your address is only serviceable for DSL, your plan will come with the fastest speeds available, up to 100 Mbps.
*ABP & Paperless billing + taxes, Incl unlimited internet data allowance ($30 value). Ltd avail/areas; speeds vary, not gt’d.
AT&T does offer fixed wireless internet, but the service is less available than their DSL or fiber optic networks, covering only 5% of their serviceable areas. Primary service areas for AT&T fixed wireless include rural areas in the Midwest.
The Smart Home Manager app, available for free on Android and iOS devices, gives you full control over your Wi-Fi connection. Download the app and log in with your AT&T credentials to view devices connected to your AT&T Wi-Fi, block devices and set parental controls.
You can save $5/mo. by enrolling in Auto-Pay. Senior citizens, military members and low-income households may also qualify for a discount on AT&T services.
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Written by:Joe Supan
Senior Writer, Broadband Content
Joe Supan is the senior writer for Allconnect and MyMove. He has helped build the proprietary metrics used on Allconnect’s review pages, utilizing thousands of data points to help readers navigate these comple… Read more
Edited by:Robin Layton
Editor, Broadband Content
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INTERNET 300 OFFER: Subj. to change and may be discontinued at any time. Price for Internet 300 for new residential customers & is after $5/mo autopay & paperless bill discount. Pricing for first 12 months only. After 12 mos., then prevailing rate applies. Autopay & Paperless Bill Discount: Discount off the monthly rate when account is active & enrolled in both. Pay full plan cost until discount starts w/in 2 bill cycles. Must maintain autopay/paperless bill and valid email address to continue discount. Additional Fees & Taxes: AT&T one-time transactional fees, $10/mo. equipment fee, and monthly cost recovery surcharges which are not government-required may apply, as well as taxes. See www.att.com/fees for details. Installation: $99 installation for full tech install, plus tax where applicable. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
††Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att.com/speed101.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
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