Contact Verizon customer service

Customer service numbers for Verizon

As one of the biggest internet providers in the U.S., Verizon has an ample team of customer service, technical assistance and local installers to help you virtually around the clock.

Jump to…

• How to pay your Verizon bill
• Additional Verizon contacts
• Verizon troubleshooting and quick help guides
• Verizon customer service FAQs

How to pay your Verizon bill 

Do you need to pay your Verizon Fios bill? Pay your Verizon bill on your time with multiple ways to pay, including cash, check, E-check, ATM and most major debit or credit cards. If you are a Verizon business customer, you can pay your bill here.

Pay your Verizon bill by phone:

• Call the Verizon bill pay phone number at (800) 345-6563 and enter the 10-digit phone number associated with your account. There is a $3.50 fee for paying by phone. 
• Enter your 14- to 18-digit account number on the top of your bill followed by the # sign.
• Press 1 to make a payment.
• Enter the amount you want to pay (in dollars and cents) followed by the # sign.

Pay your Verizon bill online:

• Log in to verizon.com/my-verizon.
• Select Pay Bill.
• Enter payment information, including how much you’d like to pay, if different from the total bill amount.
• Select Continue.
• Review the Terms and Conditions and select Send Payment to process your payment.

Pay your bill using the My Verizon App:

• Download the My Verizon App to your smartphone.
• Sign in with your Verizon account information.
• Select Bill from the dashboard, then select Pay Bill.
• Enter your payment information and select Make Payment.

Pay your Verizon bill in person:

• Find a Verizon store location.
• Pay your bill in store. You can use the in-store automated bill pay kiosk or speak with a Verizon employee. 
• Verizon stores will accept payment by cash, check, credit/debit card or with a Verizon Wireless Gift Card.
  
  Verizon store closed? You can pay your Verizon bill at a CheckFreePay or Western Union location. You may be charged a $3 convenience fee.

How to pay your bill by calling customer service:

• Call Verizon customer service at (800) 837-4966. 
• You will be charged a $7 Agent Assistance fee for paying by this method.

Pay your Verizon bill by mail:

• Send a check or money order to the nearest Verizon payment address.

Pay your bill with disconnected account website:

• Use this method to pay your Verizon bill if your account is inactive or has already been disconnected. 
• Go to the disconnected account site. You will need the cellphone number, last name and ZIP code associated with your previous account.
• If it has been longer than six months since your Verizon account was disconnected, you will need to pay without signing in to your account

Pay your bill online without signing in to My Verizon:

• Go to Pay My Bill. 
• Enter your account type, account number and ZIP code.
• Select a payment method (check, credit/debit card or Verizon Wireless Gift Card).
• Enter amount.
• Hit Send Payment. 

Additional contacts for Verizon customer service

Reach specialized Verizon Fios customer service departments, stay in touch with Verizon customer support via social media or get help from the Verizon community and forums. You can also visit a Verizon store location to speak with a Verizon representative in person.

• Verizon customer retention

  
  Reach the Verizon customer escalations department at (800) 922-0204

• Número de Verizon para clientes actuales

  
  Reach a Spanish-speaking Verizon representative at (800) 837-4966, prima estrella

• Contact the Verizon Center for Customers with Disabilities

  Fios and traditional phone customers can email vccd@verizon.com or call the Verizon Center for Customers with Disabilities number at (800) 974-6006.

  
  Hours: Monday – Friday from 8:30 a.m.-5 p.m.

• Verizon store locations

  Do you prefer to go to a Verizon store location in your area? Find local Verizon stores and phone numbers.

• Verizon social media

  Facebook: Connect with Verizon customer service via Facebook Messenger.

  
  Twitter: Send a tweet @VerizonSupport for Fios-related issues or @VZWsupport for Verizon Wireless issues. Send them a direct message on Twitter for the quickest response.

• Verizon forums

  Connect with users just like you to find useful information and get answers to frequently asked questions.

Verizon troubleshooting and quick help guides

Save time by troubleshooting Verizon service issues without contacting Verizon customer service. Of course, Verizon customer service technical support is available 24/7 to help at (800) 837-4966.

Assistance with Verizon Fios self-installation

Sign into MyVerizon or download the My Fios app for step-by-step guides for quick TV and internet installation. You can also watch self-install videos that walk you through the process.

View the updated status of your Verizon repair ticket

You can view or close your repair ticket when you sign in to My Verizon using your user ID and password. You can also check repair requests using your ticket number and ZIP code or your email and Verizon telephone number.

Check for Verizon outages in your area

Visit the Verizon service outage page to check for outages in your area and troubleshoot possible reasons why your Verizon service may be out. You can also report a Verizon service outage in your area. 

Report a security issue with your Verizon Fios service

There are several ways to report a security issue to the Verizon team. You can:

• Visit Verizon’s security vulnerability forum.
• Call the Verizon Security Control Center number (800) 294-3496.
• Email your issue to emergencycyberreport@verizon.com.