Verizon
customer reviews
Overall Customer Satisfaction Rating:
4/5
Category Rating breakdown
-
Price
3.7/5
-
Speed
3.8/5
-
Reliability
3.9/5
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Customer Service
3.7/5
What do Verizon customers think?
Verizon is a fiber and 5G home internet service provider with high overall customer satisfaction scores for its fiber and 5G services. Verizon’s internet plans each come with some of the best promotional perks of top ISPs, and you can save big when you pair 5G Home Internet or a fiber plan with a Verizon mobile line.
Featured Reviews
I have 1 gig FIOS. Love it, great price and Verizon has aggressive sign up bonuses. The customer service is also very good.
5/5
Our internet is part of our cell phone bills. When we moved here from Westfield, we moved our Verizon Internet Gateway with us. We plugged it in and it worked!
4/5
Price is much higher than others for the same channels and Internet speed. Customer service reps have conflicting answers. I was duped when switching and bill quickly doubled with a third of the channels and speed lowered even though they said it didn’t.
2/5
Verizon rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Verizon from Allconnect customers
5/5
Very happy
3/5
Connection was sporadic. Previous technician damaged a wire. Retail personnel gave wrong components. Most recent technician was great.
1/5
Had to switch to Verizon due to losing my Windstream provider due to them screwing us over w/ their prices & my experience so far w/ Verizon has been like a rollercoaster. Started w/ their LTE Home Modem w/ a LTE Home plan at $50 a month as they promised highspeed/reliable internet & it was, for about a month or even shorter in length…
Had to switch to Verizon due to losing my Windstream provider due to them screwing us over w/ their prices & my experience so far w/ Verizon has been like a rollercoaster. Started w/ their LTE Home Modem w/ a LTE Home plan at $50 a month as they promised highspeed/reliable internet & it was, for about a month or even shorter in length until nothing but problems w/ fluctuating signals… Then I get upgraded to a 5G Home modem but still on a LTE Home plan due to some excuse telling me the LTE satellite is the stronger signal of the two between my house signal so im working w/ a 5G home Modem w/ a LTE Home plan & at first? Was great? Had that reliable internet they kept promising! For about 15 days then the entire internet went to shit again for seemingly no reason!!!
5/5
Easy to set up, customer service was nice and helped me order what I needed to get everything going.
5/5
The customer service representative stayed on the phone with me for 2 hours until he was satisfied that I was hooked up successfully. Never losing patience and always friendly.
1/5
Paying for a 1GB fiber connection and regularly getting download speeds between 10-20 Mbps. Have had fiber with different providers in the past in other homes with much more reliable and faster speeds (and a lower price point). Still only a few weeks in with Verizon but have already had them come out after a week of speeds less than 1 Mbps down. If…
Paying for a 1GB fiber connection and regularly getting download speeds between 10-20 Mbps. Have had fiber with different providers in the past in other homes with much more reliable and faster speeds (and a lower price point). Still only a few weeks in with Verizon but have already had them come out after a week of speeds less than 1 Mbps down. If this doesn’t improve, will be changing providers. Finding this very disappointing. Definitely wouldn’t suggest Verizon.
2/5
Not satisfied considering canceling and going back to xfinity, tv channels still do not connect to what I’m asking for, volume still does not work right in 2cnd room, very aggravated
5/5
Great speed and the install was super easy!
5/5
Verizon home internet allows us easy access, and use of multiple devices while streaming.
5/5
Customer service was excellent thankyou
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