CenturyLink internet, TV and phone services

As with any internet provider, your CenturyLink bill may come with added fees such as the Telecommunications Relay Surcharge or Subscriber Line Charge in addition to local, city and state taxes. Exact fees and surcharges will vary by location.

There is no contract with CenturyLink service, so you don’t have to worry about an early termination fee. Additionally, CenturyLink includes a modem free of charge with select plans and may waive the installation fee for new customers.

CenturyLink is a solid choice for internet and home phone service. The company has been around for over 50 years and their business has continued to evolve as new internet technologies have emerged. In 2020, the American Customer Satisfaction Index (ACSI) rated CenturyLink a 63/100 based on customer satisfaction feedback from actual customers, which places them ahead of most other DSL providers like Windstream and Frontier.

CenturyLink internet plans come with a 1 TB data limit. Though technically a data cap, in reality, 1 TB of data is far more than the average family would use in a month. For example, to reach 1 TB of data, you would need to stream HD video for 350 hours, or approximately 11 hours a day, every day.

CenturyLink offers service in 36 states with the most coverage in Arizona, Colorado, Minnesota, Missouri, North Carolina, Oregon and Washington. CenturyLink’s fiber internet is less available than their DSL service, but still covers 16 million people primarily in larger cities such as Denver, Las Vegas, Minneapolis, Orlando, Phoenix, Salt Lake City and Seattle.

CenturyLink and Qwest merged in 2010 with CenturyLink shareholders collecting 50.5% of the share ownership while Qwest shareholders retained the remaining 49.5%. Following the merger, CenturyLink acquired internet and telephone networks previously operated by Qwest, extending their brand to new areas in 14 states.