AT&T internet review

Popular AT&T home internet plans

*Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Monthly State Cost Recovery Charge in TX, OH, NV applies. One time install chrg may apply.

†Internet speed claims represent maximum network service capability speeds & based on wired connection to gateway. 1GIG speeds require the latest router & recommended setup. Actual customer speeds may vary and are not guaranteed.  For more info, go to www.att.com/speed101.  

AT&T Internet plans & pricing

*Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Monthly State Cost Recovery Charge in TX, OH, NV applies. One time install chrg may apply. Prices updated 04/20/23

There are currently 10 AT&T internet plans to choose from, but what speeds you’re actually eligible for depends on your location.

AT&T DSL internet plans and speed vary, but they’re all $55.00/mo. Speeds range from 10 – 100 Mbps download and 1 – 20 Mbps upload speed.

AT&T DSL internet plans increase in price after 12 months

If you only have access to AT&T’s DSL plans, your bill will go up by $10/mo. in the second year. AT&T Fiber plans don’t have any price increases. This is about average for internet plans. Some Xfinity plans increase by $50/mo. in the second year, but Verizon Fios doesn’t have any rate increases at all.

Low-income internet assistance 

AT&T participates in the federal Affordable Connectivity Program (ACP), which allows qualified households to lower their internet or wireless costs by $30/mo., or by $75/mo. if they live on Tribal lands. AT&T then offers a 100 Mbps plan for $30/mo., making your internet service free. 

AT&T also has its own plan for low-income households called Access from AT&T. You can apply for ACP and then you are eligible for Access, which provides Access from AT&T provides free installation and in-home Wi-Fi®, no annual contract, no deposit and internet service for $30/mo. or less based on the maximum speed available at your address up to 100 Mbps.

You can also apply for Access as a standalone program, without going through ACP. 

AT&T provider overview

AT&T Fiber internet rating

Allconnect Rating

4.43 / out of 5 stars

This score is based off of the 5 plans AT&T Fiber has available

Rating breakdown

• Affordability

  4.21 / 5

• Performance

  4.53 / 5

• Value

  4.80 / 5

• Customer satisfaction

  4.10 / 5

How we calculated our rating

AT&T DSL internet rating

Allconnect Rating

2.80 / out of 5 stars

This score is based off of the 5 plans AT&T DSL has available

Rating breakdown

• Affordability

  3.64 / 5

• Performance

  2.3 / 5

• Value

  1.45 / 5

• Customer satisfaction

  4.1 / 5

How we calculated our rating

If you can get it, we scored AT&T Fiber as one of the best internet options in the country. It received the highest score for performance and value of any internet provider, with download speeds ranging from 300 to 4,700 Mbps. AT&T Fiber also got our highest score for value, which measures the price per Mbps on every plan. 

Even though the connection uses the same network until the last mile, AT&T’s DSL plans have almost the opposite scores: they were our lowest-rated plans of any cable company for both performance and value. It is more affordable than AT&T Fiber, but you’ll get a lot slower speeds for that cheaper price. 

How we scored internet providers

We evaluate broadband providers in four categories: affordability, performance, value and customer satisfaction. Each category contains multiple sub-factors, all of which are weighted differently to impact the provider’s overall score.

We evaluate broadband providers in four categories: affordability, performance, value and customer satisfaction. Each category contains multiple sub-factors, all of which are weighted differently to impact the provider’s overall score.

For each sub-factor, we score all providers on a continuous scale of 1 to 5, relative to the industry as a whole. Because the average download speed in America is currently 180 Mbps, for example, we assigned all plans with download speeds between 100 and 299 Mbps a score between 3 and 4. Xfinity’s 200 Mbps plan received a 3.50 score for download speed, while Spectrum’s 400 Mbps plan got a 4.16.

We only considered standardized data points in our scoring system. More abstract data like consistency of service and brand reputation is still part of our analysis, but we opted to let our writers address them in the context of each review.

Learn more about our methodology

Show summary Hide summary

AT&T internet deals

AT&T often has deals on its internet service that change throughout the year. Right now, AT&T will cover your cancellation fee in full if you switch to AT&T Fiber. You can also get up to a $150 reward card if you order AT&T Fiber online. 

Shop AT&T Internet plans

AT&T provides fast and reliable internet, a variety of discounted TV bundles and home phone with unlimited nationwide calling.

Order online

or call us today: (844) 451-2720 (844) 451-2720

AT&T Wi-Fi equipment and fees

Along with speed and price, equipment fees, data allowances and contracts are major considerations when choosing an internet service. With low equipment fees, unlimited data on most plans and no contracts, we find AT&T to be one of the more customer-friendly internet providers.

No equipment fees

AT&T Fiber includes the cost of equipment in the monthly price. If you get a DSL plan, the cost for your equipment from AT&T is $10/mo. This fee is a few bucks lower per month than other major internet providers like Verizon and Xfinity.

Free professional installation

AT&T is currently waiving its $99 professional installation fee. Self-installation is available in some areas, but most customers will have to schedule an appointment with an AT&T technician. 

No contract required for internet

AT&T internet plans do not require a contract. However, a term agreement may be required in some instances in order to qualify for select promotional offers.

Unlimited data with AT&T Fiber, select bundles

There are no data caps on any of the AT&T Fiber plans, and AT&T Internet customers who bundle with a qualifying TV service can also take advantage of unlimited data. 

AT&T’s 10-100 Mbps plans come with a monthly data allowance of 1TB/mo. Going over that limit could add a fee up to $50 to your bill, but the good news is the average household typically doesn’t come close to using that much data. If you have multiple people in your house binge-watching shows in HD and 4K all month long, however, you may want to keep an eye on your usage. You can also add unlimited data to these plans for an extra $30/mo.

Allconnect Rating

4.43 / 5

AT&T home internet vs. top competitors

In most areas serviceable for AT&T internet, a cable provider may also be available. You may also have access to competing DSL or fiber optic internet providers. Take a look at how AT&T compares to other internet service providers below:

*Wireless speeds may vary.
Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 04/20/23.

Bundle TV with AT&T internet

There are a few ways to bundle AT&T internet with TV. You can add DIRECTV STREAM to any AT&T internet plan, but the company doesn’t offer much incentive to do so. The price isn’t discounted from what you’d pay if you bought the services separately, whether you go with an AT&T Fiber or Internet plan. 

You can also bundle AT&T Internet with DIRECTV satellite service, but again, the price is exactly the same as it would be if you subscribed to each service separately. 

If you want to add TV to the mix when you sign up for AT&T Internet, we recommend comparing DIRECTV STREAM with other live TV streaming services like Hulu + Live TV and YouTube TV. These services are available everywhere in the country, so you’ll have plenty of options no matter where you live. 

Best customer service

AT&T customer satisfaction

Ranked above most internet providers – ACSI 2022

The American Customer Satisfaction Index (ACSI) gives the largest internet providers annual customer satisfaction scores based on customer feedback. In 2022, AT&T received a 69/100 — the third-highest of all internet providers. Verizon and T-Mobile took the top spots with scores of 71/100.

Best overall satisfaction – J.D. Power

J.D. Power also performs annual customer satisfaction for the largest internet providers. In 2020, J.D. Power rated AT&T number one in overall satisfaction in every region it had service. Contributing to AT&T’s high satisfaction score were high marks for Performance and Reliability, Cost of Service and Customer Service.

Middle of the pack – Consumer Reports

Consumer Reports members were the one group who weren’t as positive about their experiences with AT&T internet. In a survey of 23,668 internet subscribers, AT&T received an overall score of 58/100. That might sound like a failing grade, but it’s more a reflection on the industry as a whole — TDS led the pack with a 64/100. 

That said, if you’re concerned you’ll need regular technical support, it’s worth taking into account. AT&T got Consumer Reports’ lowest possible score for customer service.

AT&T internet FAQs

How much is AT&T internet by itself?

Standalone internet plans start at $55/mo.* If your address is only serviceable for DSL, your plan will come with the fastest speeds available, up to 100 Mbps.

*ABP & Paperless billing + taxes, Incl unlimited internet data allowance ($30 value). Ltd avail/areas; speeds vary, not gt’d.

Does AT&T have fixed wireless internet?

AT&T does offer fixed wireless internet, but the service is less available than their DSL or fiber optic networks, covering only 5% of their serviceable areas. Primary service areas for AT&T fixed wireless include rural areas in the Midwest.

How can I save with AT&T internet?

You can save $5/mo. by enrolling in Auto-Pay. Senior citizens, military members and low-income households may also qualify for a discount on AT&T services.

How much does AT&T Fiber cost?

AT&T Fiber plans start at $55.00/mo. The most expensive fiber plan is $180/mo. 

 

What is AT&T U-verse?

AT&T U-verse is AT&T’s TV service. 

 

We value your feedback

Was this page helpful?

Yes No

We value your feedback

We’re glad! Tell us what helped most on this page.

Type your response here

Submit

We value your feedback

Was this page helpful?

The page didn’t have what I was looking for.

This page is incorrect or outdated.

This page didn’t help me choose a product or service.

Other (please specify):

Type your response here

Submit

Thanks for your feedback!

Your insight helps, and we’ll do our best to improve your experience.

Written by:

Joe Supan

Principal Writer, Broadband Content

Joe Supan is a principal writer for Allconnect and CNET. He has helped build the proprietary metrics used on Allconnect’s review pages, utilizing thousands of data points to help readers navigate these complex… Read more

Edited by:

Robin Layton

Editor, Broadband Content

Read bio