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Cox service guide

By Robin Layton Last updated: March 18, 2025

Cox Communications is a hybrid cable and fiber internet service provider also offering TV packages and home and mobile phone services. Our broadband experts help you find the right fit for your needs.

  • Go Fast 100 Mbps

    Is Cox available in your area?

    $50.00/mo.

    *Pricing per month plus taxes. Pricing, packages and policies are subject to change, including when adjusting or removing services or equipment. As of 03/18/25.

    Check plans with Cox

    or call to order: (844) 451-2720

Cox provider overview

Cox Communications is a cable-fiber hybrid internet service provider offering 30-day money-back guarantees. 

Cox offers internet, TV, mobile and home phone services in 18 states, including California, Arizona, Virginia and others.

Cox Customer Reviews:

1,510 customer reviews
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What we like about Cox

  • Affordable – With standalone internet plans starting at $50/mo., Cox makes it easy to find services that fit your budget
  • Good service guarantees – Cox offers a 30-day money-back guarantee for new customers, plus an on-time guarantee with a $20 bill credit for late appointments
  • Focused on the future – Cox invests heavily in 4K support and gaming technology
  • The fine print – Some Cox packages include a one-year contract and a data cap of 1.25 TB. Early termination fees (ETFs) of up to $120 can apply
  • Customer satisfaction – Based on the American Customer Satisfaction Index (ACSI) annual survey, Cox ranks average in customer satisfaction feedback and scores
  • Expensive TV options – Cox’s TV plans cost between $71 and $162/mo.

Interested in Cox business internet? Call: (800) 336-9063

White Cox logo

Explore Cox services

Cox offers cable-fiber hybrid internet plans from 100 Mbps to 2,000 Mbps. It also offers TV, mobile and home phone service.


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Cox internet

Cox offers hybrid cable and fiber internet plans starting at $50.00/mo. with speeds from 100 to 2,000 Mbps. Cable internet is one of the most widely available internet types behind satellite and delivers competitive download speeds that can support most household internet activities. Fiber can offer symmetrical upload and download speeds, but that is not the case for Cox.

Explore Cox internet

Cox offers three TV packages ranging from $71.00 to $162.00/mo. for 75 to 250+ channels, depending on the package you choose.

Explore Cox TV

Cox Mobile is available to Cox internet customers. Its cheapest mobile plan is $30.00/mo. for up to five lines with unlimited data. Cox also offers a pay-as-you-go option from $15/mo. with 1 gig of data.

Explore Cox Mobile

Cox also offers home phone service with unlimited calling across North America (U.S., Canada and Mexico). You can keep your current phone number and no extra equipment is required.

What to know about Cox

Cox is a solid, average internet service provider with a wide range of speeds. There are data caps on some Cox plans to be aware of. Going over those can cost you $10/mo. for every 50 GB exceeded.

Check availability
Or call us today: (844) 451-2720

Although most of Cox’s services are powered by a cable/fiber hybrid system, some address may still only have DSL access, so check your address before you decide on the provider. 
For a fee, Cox provides an HD Contour Box or a Wireless 4K Contour Box, as well as several DVR service options.

In 2024, Cox’s customer service rating improved by four points, for a score of 68/100, placing it in the top four, below T-Mobile, AT&T and Verizon.

Cox bundles

Cox Communications allows customers to bundle TV and internet services, but other than consolidating bills, combining plans does not yield savings. A perk for Cox customers is to bundle their mobile phone plans with internet, starting at $15/mo. for gig pay-as-you-go plans.

Cox deals and promotions

Deals

Cox offers a free Panoramic Wi-Fi Gateway device with its internet plans for two years. 

Another deal with Cox is the savings of $14.00/mo. when you add Cox Mobile to your internet plan. 

Compare provider deals with Allconnect.

When shopping for a new provider, you should always check out their website for promotions. Some current ones available from Cox include:

Cox installation

Cox’s free self-installation comes with full phone or online support. 

Easy Connect is Cox’s self-installation app that you pair with your equipment and the Easy Connect kit to install your own service. The kit can be picked up at any Cox store or shipped to your address.

An Easy Connect install takes about 10 to 30 minutes to complete, and a virtual assistant will walk you through each step. If you have issues installing, you can consult Cox’s guides or call Cox customer service.

You can also schedule a technician to visit your address for a Pro Connect installation, but it can cost up to $100.

Compare Cox to other providers

Cox’s starting internet plans are about average compared to other providers, but its 1 gig speeds are higher than average.

Cox’s customers can take advantage of a 30-day money-back guarantee that not every provider offers. Internet plans also have data caps of 1.25 TB/mo. with no annual contracts.

Cox Mediacom
Starting price at
$50.00/mo. $19.99/mo.
Internet Speeds
100 Mbps – 2,000 Mbps 250 – 2,000 Mbps
Data cap
1.25 TB/mo. Range from 400 GB to unlimited
Contract
None One year

Cox FAQs

Are Cox services available in my area?

Cox offers cable internet, TV and home phone services in 18 states. Availability for Cox cable services is greatest in Rhode Island and select metro areas of Arizona, California, Louisiana and Virginia. Call to check Cox availability in your area.

Yes, Cox offers a mobile and home phone service on the Verizon network.

To register your Cox account, go to cox.com/register and choose how you’d like to look up your account — by phone number, service address or account number. You’ll also need your four-digit Cox PIN or the last four digits of the account holder’s SSN. Once you’re logged in for the first time, you can set your Cox account password and view your account information and options.

You can reach Cox customer service and tech support at (800) 234-3993. The hours are Monday – Friday, 8 a.m. – 8 p.m. ET. Saturday, 9 a.m. – 6 p.m. ET. Tech support is available 24/7.

After you set up your router/modem, you can finish your self-install online or by calling (800) 458-7154.

Cox Communications is a cable provider that also has DSL, fiber and cable-fiber hybrid services.

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Robin Layton

Written by:

Robin Layton

Senior Editor, Broadband Content

Robin Layton is a Senior Editor for the broadband marketplace Allconnect. She built her internet industry expertise writing and editing on the site since January 2020, as well as on Allconnect’s sister site MYMO… Read more

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