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Altafiber internet plans and pricing

By Lara Vukelich Last updated: May 8, 2023

Altafiber, formerly Cincinnati Bell, has delivered direct communication to Ohio since 1873, and it now covers residents over 2,400 square miles in Ohio, Kentucky and Indiana. Residents can enjoy altafiber internet and telephone service – including whole home altafiber Wi-Fi and Fioptics (fiber optic) internet.

  • 400 Mbps fiber optic plans starting at

    $44.99/mo.

    *Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. Speeds may vary. As of 05/08/23.

About altafiber internet

Altafiber internet plans boast really fast speeds, making the provider great for people who want to stream movies, play video games, and use the internet across multiple devices. Altafiber internet speed test results are as fast as 2 Gbps, with their brand of fiber options, Fioptics. 

What we like

  • Fast internet speeds

  • No data caps

  • Locked in prices with no contract

Things to consider

  • Only available in a limited area

  • Equipment rental required

Altafiber plans and pricing

*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. Speeds may vary. As of 05/08/23.

*Plan speed and pricing vary by region

All altafiber internet plans feature free email accounts, no data caps, and the ability to stream on at least 15 devices. Users can choose to upgrade any altafiber internet plan to the premier version. These plans offer additional services, including internet security and a wireless gateway. 

Allconnect’s favorite altafiber plan: Advanced 1 Gbps

Our favorite plan of the former Cincinnati Bell company is altafiber’s Advanced plan. This plan has the fastest speeds: up to 1 Gbps for downloads and up to 250 Mbps for uploads. Combined with no data caps, the $69.99 price tag is well worth it if you work from home, have a gaming console, or use video streaming in multiple bedrooms. You can also order a Fully Loaded Bundle, which includes fiber optics internet with 1 Gbps speed, premium whole-home Wi-Fi and HBO Max.

Altafiber contracts, equipment and fees

Altafiber does not require contracts for internet service. However, users do have to pay for equipment rental and some fees may apply for service. 

Altafiber contracts

You don’t have to sign a contract for the Fioptics internet option with altafiber. The company lets you lock in your price for two to three years — depending on which plan you select – without signing a long-term commitment. There is no stated fee in the terms and conditions for canceling your service. You can check out other no-contract favorites to compare altafiber with similar providers. Prepaid options may also be right for people who want to pay as they go. 

Altafiber equipment

Customers pay $9.99/mo. to lease a wireless gateway (aka a modem). When you cancel your service, you are required to return the equipment or face a fee. Learn the difference between modems and routers for more information about what this equipment does for you.  

Altafiber fees

Customers must return the equipment when they cancel service. Failure to turn in an undamaged modem results in a $100 fee, and failure to return the power cord will cost $20. You have five calendar days to turn in the equipment after you terminate your service. If you turn it in within 30 days, the fee will be credited back to you on your final bill.

Altafiber customer service

You can reach altafiber online or by phone. Their service phone numbers are available 24/7 every day of the week. 

Call: (833) 321-1042

Text: (513) 866-4641

Online: Live Chat and Email

Although not in the ACSI ratings, based on their customer service survey conducted in 2018, altafiber has a 95% customer satisfaction rating.

Altafiber availability 

Altafiber internet, formerly Cincinnati Bell, is primarily available in Ohio, Indiana and Kentucky. Most coverage is available in and around Cincinnati. You can check if the company offers internet in your area by searching your ZIP code. The top cities served by altafiber include:

Altafiber bundling or TV service

Altafiber lets customers bundle their internet with phone and/or cable service. TV and internet bundles start with 55 channels and a price tag of $49.99/mo. If you don’t want to invest in a cable bundle, you can cord-cut with cable alternatives such as Hulu + Live TV, YouTube TV and other providers. 

TV and internet bundles

Internet, TV and home phone bundles

Altafiber also offers bundles with its phone service. You can pair internet with phone or with TV and phone. Pricing varies by region, but we’ve listed a few bundle options below.

Altafiber compared to other internet service providers

An altafiber speed test puts it above other major Cincinnati competitors. altafiber Fioptics internet plans are relatively affordable and offer surprisingly fast speeds. For instance, their 1 Gig plan price is $20 cheaper than Spectrum’s, and altafiber’s 400 Mbps and 800 Mbps plans are competitively priced as well.

The bottom line

Altafiber’s Fioptics internet is very impressive. The speeds and prices are very competitive. Plus, altafiber offers free Wi-Fi hotspots to users around the city. No matter which plan you choose, fast internet is important. You can compare internet plans in your area on our site to see which is right for your needs.

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Altafiber FAQs

What is altafiber’s Fioptics internet?

Fioptics by altafiber is a type of fiber optic cable internet. The cable uses thin strands of glass or plastic to transmit your internet. These cables are thinner and more effective than traditional cable. Altafiber has invested almost $500,000,000 in fioptics.

Yes. Users only need a minimum speed of 5 Mbps to stream Netflix. Cincinnati speeds far surpass that.

Altafiber internet plans are designed for multiple devices. You can successfully stream across 15+ devices. This includes watching HD movies, using video call apps and playing video games.

Users can pay their altafiber internet bill using a credit card, debit card or e-check. You can sign onto the website around the clock and submit a payment. The company also receives payments over the phone at (513) 565-2210.

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Lara Vukelich

Written by:

Lara Vukelich

Allconnect contributor

Lara Vukelich is a freelance writer in San Diego, Calif. She writes creative content and SEO-driven copy that can be found everywhere from Huffington Post and Quiet Revolution to Expedia, Travelocity, MyMove, Al… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband Content

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