Frontier® home internet review

By Ari Howard Last updated: March 29, 2023

Frontier offers two types of internet: Frontier Fiber and DSL internet service. Speeds and pricing will vary by location and the internet service type in your area. Learn more about Frontier internet below, and shop plans near you with Allconnect.

Fiber plans starting at:
$49.99
*w/ Auto Pay & Paperless Bill. Max wired speed 500/500 Mbps. Wi-Fi, actual & average speeds vary. One-time charges apply. Last updated 03/13/23.
Check with Frontier
or call to order: (844) 451-2720 (844) 451-2720

Best Frontier Fiber internet plans for your home

Best for heavy internet users – Frontier Fiber 500 Mbps

Perfect for households that have heavy internet usage, including gaming, streaming and online learning.

Check with Frontier

Or call to order: (844) 451-2720 (844) 451-2720

Best for hardcore gamers and WFH professionals – Frontier Fiber 1 Gig

Households with numerous bandwidth-hogging devices will appreciate the added speed that comes with the Gig plan.

Check with Frontier

Or call to order: (844) 451-2720 (844) 451-2720

Fast speeds – Frontier Fiber 2 Gig

This level of speed will keep your large smart household running smoothly with more than 16 devices at one time.

Check with Frontier

Or call to order: (844) 451-2720 (844) 451-2720

Fastest speeds – Frontier Fiber 5 Gig

You’ll need this top speed for your smart-controlled house full of gamers, streamers and work-from-home experts to ensure much less latency than with a cable connection.

Check with Frontier

Or call to order: (844) 451-2720 (844) 451-2720

What to expect from Frontier internet service

Frontier offers fiber or DSL service, depending on your location. If you are looking to work from home or live stream from multiple devices frequently, you will want to choose a larger plan.

We scored Frontier internet service on a scale of 1 to 5 across four major categories. To learn more, see our methodology.

Frontier Fiber vs Frontier Internet

Overall, there’s a fairly significant difference between having access to Frontier Fiber and Frontier Internet (DSL). If Frontier Fiber is available to you, you will have access to better speeds (upload and download) and service. Starting prices may be slightly higher, but the value of the service will be superior.

Frontier Fiber internet rating

Allconnect Rating

4.12 / out of 5 stars

This score is based off of the 3 plans Frontier Fiber has available

Rating breakdown

Affordability
3.33 / 5
Performance
4.81 / 5
Value
4.95 / 5
Customer satisfaction
3.28 / 5

Frontier® internet rating

Allconnect Rating

3.02 / out of 5 stars

This score is based off of the 3 plans Frontier® has available

Rating breakdown

Affordability
4.30 / 5
Performance
2.36 / 5
Value
1.54 / 5
Customer satisfaction
3.28 / 5

What we like

No hidden fees – Frontier internet plans include your equipment rental and unlimited data.
Fiber speeds at competitive prices – With 500 Mbps speeds starting under $50/mo., Frontier Fiber plans are as fast and competitively priced as about any on the market.
Availability in rural areas – Frontier serves many small cities, suburbs and rural areas across the U.S.

Things to consider

Low customer satisfaction – The American Customer Satisfaction Index ranked Frontier below among major internet providers with a score of 61/100 in 2022.

Frontier Fiber now comes with 5 Gig speeds

Frontier Fiber provides a reliable internet connection for online gaming, streaming your favorite shows and working or learning from home.

Take a look at the benefits of Frontier Fiber and the 100% fiber optic network:

Fast download and upload speeds – Frontier Fiber can reach 5 gig speeds, up to 5,000 Mbps. Additionally, fiber can deliver much faster upload speeds, up to 5,000 Mbps, whereas cable or DSL internet upload speeds are unlikely to reach more than 50 Mbps.
Lower cost per Mbps means better value – The fast speeds and comparatively low prices of Frontier Fiber plans give you more speed for the money. All of Frontier Fiber’s internet plans have you paying around $0.10 per Mbps or less.

Frontier Fiber plans and pricing

Feature	Fiber 500	Fiber 1 Gig	Fiber 2 Gig	Fiber 5 Gig
Starting price*	$49.99	$69.99	$99.99	$154.99
Download speed	500 Mbps	1,000 Mbps	2,000 Mbps	5,000 Mbps
Upload speed	500 Mbps	1,000 Mbps	2,000 Mbps	5,000 Mbps

*w/ Auto Pay & Paperless Bill per month. Max speeds are wired. Location dependent. Wi-Fi, actual & average speeds vary. One-time charges apply. Last updated 03/13/23.

YouTube TV

If you’re a Frontier customer and a first-time YouTube TV subscriber, you can save $10/mo.* for a full year. YouTube TV usually costs $72.99/mo., but eligible Frontier customers can get it for $62.99/mo. for one year.

*For Frontier internet customers who are new to YouTube TV as of March 27, 2023. Promotional offer only available to users who are not current YouTube TV subscribers, have not been YouTube TV subscribers or participated in a YouTube TV trial before. If eligible: Frontier Internet customers will receive the standard free trial, and then a discount of $10 per month for 12 months on the standard subscription price; or Frontier Internet with current Frontier TV or Fiber TV will receive the standard free trial, and then a discount of $15 per month for 12 months on the standard subscription price offered by YouTube TV. Standard subscription price is subject to change. You will not be charged until the trial period expires. You can cancel your standard trial at no charge at any time before the trial is over. You can also cancel your YouTube TV paid membership at any time. You will continue to receive access to YouTube TV until the end of your YouTube TV billing period, but refunds and credits are not issued for partial billing periods. Offer valid for one redemption of YouTube TV discount per eligible Frontier account. Eligible participants must use the activation link provided by Frontier and complete activation through Google to claim offer. Offer requires a Google account. Promotional value of offer is non-transferable, not for resale, non-redeemable for cash, and non-refundable. Must be 18 years or older. Free trial, offers, or promotional offers available only for YouTube TV Base Plan. Equipment, installation and other service charges, taxes and fees extra. Frontier Internet account required. Offer and billing subject to Frontier Terms and Conditions. Frontier reserves the right to change or cancel the offer at any time and for any reason. YouTube Paid Service Terms of Service also apply. 3/28/23.

Choosing the right Frontier Fiber Internet plan

Frontier Fiber 500 Mbps – This plan is perfect for households with heavy internet usage, including gaming, streaming and online learning. If you work from home or have a household of up to 6 people, this is the plan for you. The Amazon eero Wi-Fi router* is included.
Frontier Fiber 1 Gig – Hardcore gamers, professionals working from home and households with numerous bandwidth-hogging devices will appreciate the added speed that comes with Frontier’s Gig plan. If you consistently have more than 8 devices connected at a time performing high-bandwidth tasks, you may want to consider this plan. The Amazon eero Wi-Fi router* is included.
Frontier Fiber 2 Gig – If you’re looking for some of the fastest speeds in the country, Frontier’s 2 Gig has them. Very few households will need all this bandwidth, and unless you’re connecting more than 16 devices simultaneously, the Gig plan will probably be just fine. The Amazon eero Wi-Fi 6E router* is included.
Frontier Fiber 5 Gig – For super smart-powered homes full of hardcore gamers and learn- and work-from-home professionals, this plan offers lower latency and the TP-Link Archer AXE300 Wi-Fi 6E router** is included.

*eero max speeds are derived from IEEE specifications. Coverage varies based on normal use and building conditions. Actual range and performance can vary. See https://eero.com/legal for more details. ©2023 Amazon.com, Inc. or its affiliates. eero and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com c/o eero LLC, 660 3rd St., San Francisco, CA. Last updated 03/13/23.

**Maximum wireless transmission rates are the physical rates derived from IEEE Standard 802.11 specifications. Range, coverage, and maximum quantity of connected devices are based on test results under normal usage conditions. Actual wireless data throughput, wireless coverage, and quantity of connected devices are not guaranteed. Use of Wi-Fi 6E, and features including OFDMA, 1024-QAM, and HE160 requires clients to also support the corresponding features. Last updated 03/13/23).

Frontier® Internet plans

Frontier® Internet uses DSL technology to deliver an internet connection over your phone line. This helps bring affordable internet service to more areas, especially rural areas that may not have access to a quality cable or fiber optic internet connection. Plus, Frontier® Internet plans come with unlimited data, a bonus you’re unlikely to find with a satellite or fixed wireless connection.

Frontier® Internet service comes with the fastest speeds available at your address, so speeds and pricing will vary by location.

Frontier® Internet

Starting at $49.99/mo.*

*For new residential Frontier Internet customers. Requires Auto Pay or $5/mo fee applies. Printed bill available for $2.99/mo. Fee does not apply to NY, PA and select customers. Max speeds if indicated, and optimal performance, are wired. Service capabilities subject to location. Wi-Fi, actual & average speeds or performance vary. Performance details: frontier.com/internetdisclosures. Expert installation ($85) and other applicable charges, additional services and taxes are extra & subject to change during & after the promo period. A $50 equipment restocking fee per household applies when Internet is disconnected. A fee up to $150 per device also applies if equipment is not returned. Service subject to availability. Cannot be combined with other offers. Other restrictions, Frontier policies and service terms apply. Last updated 03/13/23.

Wi-Fi equipment, contracts, data caps and fees

A modem-router gateway device is included with all Frontier internet plans and Whole Home Wi-Fi is available starting at $10/mo.*

*Whole Home Wi-Fi consists of up to two Wi-Fi extenders. Equipment model and quantity will be determined at the time of installation. Coverage varies based on normal use and building conditions.

Equipment rental is included in the price

There is no added fee for equipment as your rental is included with the price of your plan. Frontier’s plans are month-to-month with no annual contract.

Frontier equipment features a single “gateway” device that acts as your modem and Wi-Fi router in one. Necessary Wi-Fi equipment may vary by internet type and speed you choose, but you can trust Frontier to provide the right device for your connection.

The plans include the following:

Frontier Fiber 500: Amazon eero Wi-Fi router.**
Frontier Fiber 1 Gig: Amazon eero Wi-Fi router.**
Frontier Fiber 2 Gig: Amazon eero Wi-Fi 6E router.**
Frontier Fiber 5 Gig: Archer AXE300 Wi-Fi 6E router.***

**eero max speeds are derived from IEEE specifications. Coverage varies based on normal use and building conditions. Actual range and performance can vary. See https://eero.com/legal for more details. ©2023 Amazon.com, Inc. or its affiliates. eero and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com c/o eero LLC, 660 3rd St., San Francisco, CA.

***Maximum wireless transmission rates are the physical rates derived from IEEE Standard 802.11 specifications. Range, coverage, and maximum quantity of connected devices are based on test results under normal usage conditions. Actual wireless data throughput, wireless coverage, and quantity of connected devices are not guaranteed. Use of Wi-Fi 6E, and features including OFDMA, 1024-QAM, and HE160 requires clients to also support the corresponding features.

No contracts, no data caps

Some Frontier plans require a one-year contract, meaning you’ll have to pay early termination fees if you want to cancel service. Most plans increase after the first year and three years.

There are no monthly data caps with Frontier internet, so you don’t have to worry about watching your data usage to avoid overage fees. That’s not to say Frontier internet is truly unlimited, however, as excessive data use may violate the Frontier terms and conditions.

Expert installation fee

Frontier’s DSL installation fee is $85 and $50 for all Fiber plans.

Auto Pay Discount

When you enroll in Frontier’s Auto Pay, you get a $10/mo. discount with any Frontier Fiber plan and DSL offers a $5/mo. discount.

Frontier internet vs. other top providers

If you have the option to choose between Frontier and another internet service provider, there are a few things you’ll want to consider, such as starting price, speeds, data limits and contracts. Frontier Fiber is one of the highest-ranked internet providers due to its fair pricing and download/upload speed range. If Frontier’s only service available to you is DSL, you may want to consider a different internet provider, depending on where you live.

Already have Frontier internet? Test your Frontier internet speed and see how they compare to other Frontier customers across the U.S.

Providers	Price range	Download speeds	Upload speeds
Frontier Fiber	$49.99 -$154.99/mo.	500-5,000 Mbps	500-5,000 Mbps
Frontier® Internet (DSL)	$49.99/mo.	Varies	Varies
Optimum	$35.00-$55.00/mo.	300-940 Mbps	20-940 Mbps
Spectrum	$49.99-$109.99/mo.	200-1,000 Mbps*	10-35 Mbps*
WOW	$29.99-$64.99/mo.	100-1,000 Mbps	10-50 Mbps
Xfinity	$19.99-$299.95/mo.	25-3,000 Mbps	3-3,000 Mbps

*Wireless speeds may vary.

If you’d like more in-depth comparisons of Frontier vs. other providers, click any of the links below:

Customer satisfaction scores among the worst of all ISPs

Frontier has some of the poorest customer satisfaction scores out of any provider. Frontier scored second-lowest in customer satisfaction on the 2022 ACSI report. However, this poor rating is mostly due to its lower tier DSL products in rural or underserved areas and less due to its fiber optic service.

Report	Frontier internet score	Average ISP score
2022 ACSI	61/100	65/100

FAQs

Will I have a data limit with my Frontier internet plan?

No. Frontier internet plans come with unlimited data so you won’t have to worry about going over a data limit, paying overage fees or dealing with reduced speeds at the end of the month.

Is Frontier internet available in my area?

Frontier has service in 25 states. While many locations have access to Frontier internet, Frontier Fiber is available in 15 states in select areas.

What Frontier Fiber plan is best for me?

All Frontier Fiber plans come with speeds suited for streaming, online gaming and browsing the web. As you connect more devices, however, you’ll find that faster speeds will likely give you a better online experience. The 500 Mbps Fiber plan is sufficient for most households but if you live in a larger household with members who frequently live-game and live-stream and work from home, you may want to upgrade to the Fiber 1 Gig plan.

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Written by:

Ari Howard

Associate Writer, Broadband & Wireless Content

Ari is an Associate Writer for the Allconnect team. She primarily writes about broadband news and studies, particularly relating to internet access, digital safety, broadband-related technology and the digital d… Read more