Frontier® home internet review
By Ari Howard Last updated: October 5, 2022
Frontier offers two types of internet: Frontier Fiber and DSL internet service. Speeds and pricing will vary by location and the internet service type in your area. Learn more about Frontier internet below, and shop plans near you with Allconnect.
Best Frontier Fiber internet plans for your home
Best for heavy internet users – Frontier Fiber 500 Mbps
Perfect for households that have heavy internet usage, including gaming, streaming and online learning
Best for hardcore gamers and WFH professionals – Frontier Fiber 1,000 Mbps
Households with numerous bandwidth-hogging devices will appreciate the added speed that comes with the Gig plan
Fastest speeds – Frontier Fiber 2,000 Mbps
Very few households will actually need all this bandwidth, unless you are connecting more than 16 devices at one time
For areas where Frontier Fiber isn’t available – Frontier® Internet
Frontier® Internet comes with the fastest speeds available at your address.
What to expect from Frontier internet service
Frontier offers fiber or DSL service, depending on your location. If you are looking to work from home or live stream from multiple devices frequently, you will want to choose a larger plan.
We scored Frontier internet service on a scale of 1 to 5 across four major categories. To learn more, see our methodology.
Frontier Fiber vs Frontier Internet
Overall, there’s a fairly significant difference between having access to Frontier Fiber and Frontier Internet (DSL). If Frontier Fiber is available to you, you will have access to better speeds (upload and download) and service. Starting prices may be slightly higher, but the value of the service will be superior.
Frontier Fiber internet rating
4.12 / out of 5 stars
This score is based off of the 3 plans Frontier Fiber has available
3.33 / 5
4.81 / 5
4.95 / 5
3.28 / 5
Frontier® internet rating
3.02 / out of 5 stars
This score is based off of the 3 plans Frontier® has available
4.30 / 5
2.36 / 5
1.54 / 5
3.28 / 5
What we like
No hidden fees – Frontier internet plans include your equipment rental and unlimited data.
Fiber speeds at competitive prices – With 500 Mbps speeds starting under $60/mo., Frontier Fiber plans are as fast and competitively priced as about any on the market.
Availability in rural areas – Frontier serves many small cities, suburbs and rural areas across the U.S.
Things to consider
Low customer satisfaction – The American Customer Satisfaction Index ranked Frontier below among major internet providers with a score of 61/100 in 2022.
Frontier Fiber now comes with 2 Gig speeds
Frontier Fiber gives you a reliable internet connection for online gaming, streaming your favorite shows and working or learning from home.
Take a look at the benefits of Frontier Fiber and the 100% fiber optic network:
- Fast download and upload speeds – Fiber can reach 2 gig speeds, up to 2,000 Mbps. Additionally, fiber can deliver much faster upload speeds, up to 2,000 Mbps, whereas cable or DSL internet upload speeds are unlikely to reach more than 50 Mbps.
- Lower cost per Mbps means better value – The fast speeds and comparatively low prices of Frontier Fiber plans give you more speed for the money. All three of Frontier Fiber’s internet plans have you paying around $0.10 per Mbps or less.
Frontier Fiber plans and pricing
|Feature||500/500||Gig Service||Fiber 2 Gig|
|Download speed||500 Mbps||940 Mbps||2,000 Mbps|
|Upload speed||500 Mbps||880 Mbps||2,000 Mbps|
*Prices without Autopay and Paperless Billing. Exclusive offer for qualified addresses. For new residential Internet customers only. Max speed capable range for 500 Mbps (450-500 Mbps download/upload), Gig Service (846-940 Mbps download, 792-880 Mbps upload), 2 Gig (1800-2000 Mbps download/upload) and requires 2 Gbps capable devices and wiring. Performance details: frontier.com/internetdisclosures. Requires Auto Pay or $5/mo. fee applies. Beginning April 2022, a printed bill fee of $2.99/mo. will apply, NY, PA and select customers excluded. A $10 fee applies when Internet is disconnected. Equipment return required at disconnection, up to $150 per device if not returned. Multi-Device Security covers up to 10 devices. Other applicable charges and additional services are extra. Subject to availability. Cannot be combined with other offers. Other restrictions, Frontier policies and service terms apply. Last updated 9/15/22.
Choosing the right Frontier Internet plan
- Frontier Fiber 500 Mbps – This plan is perfect for households with heavy internet usage, including gaming, streaming and online learning. If you work from home or have a household of up to 6 people, this is the plan for you.
- Frontier Fiber Gig Service – Hardcore gamers, professionals working from home and households with numerous bandwidth-hogging devices will appreciate the added speed that comes with Frontier’s Gig plan. Overall, if you consistently have more than 8 devices connected at a time performing high-bandwidth tasks, you may want to consider this plan. The 500 Mbps plan, however, is more than sufficient for most households.
- Frontier Fiber 2 Gig – If you’re looking for some of the fastest speeds in the country, Frontier’s 2 Gig has them. Very few households will actually need all this bandwidth, and unless you’re connecting more than 16 devices at one time, the Gig plan will probably be just fine.
Frontier® Internet plans
Frontier® Internet uses DSL technology to deliver an internet connection over your phone line. This helps bring affordable internet service to more areas, especially rural areas that may not have access to a quality cable or fiber optic internet connection. Plus, Frontier® Internet plans come with unlimited data, a bonus you’re unlikely to find with a satellite or fixed wireless connection.
Frontier® Internet service comes with the fastest speeds available at your address, so speeds and pricing will vary by location.
Starting at $54.99/mo.*
Wi-Fi equipment, contracts, data caps and fees
A modem-router gateway device is included with all Frontier internet plans, which means Wi-Fi is free with Frontier. In that sense, all Frontier plans could be considered “Frontier Wi-Fi plans.”
Equipment rental is included in the price
There is no added fee for equipment as your rental is included with the price of your plan. However, after the first 12 months you can expect your bill to increase by $10/mo. for the 500 Mbps plan due to an added equipment fee charge. There will not be any price increases with Frontier’s Gig plan for three years.
Frontier equipment features a single “gateway” device which acts as your modem and Wi-Fi router in one. Necessary Wi-Fi equipment may vary by internet type and speed you choose, but you can trust Frontier to provide the right device for your connection.
No contracts, no data caps
Some Frontier plans require a one-year contract, meaning you’ll have to pay early termination fees if you want to cancel service. Most Frontier plans increase in price in the second year, although they don’t say by how much. That said, Frontier guarantees a three-year price lock for its Gig speed plan.
There are no monthly data caps with Frontier internet, so you don’t have to worry about watching your data usage to avoid overage fees. That’s not to say Frontier internet is truly unlimited, however, as excessive data use may violate the Frontier terms and conditions.
All Frontier internet plans are subject to a one-time activation fee of $85 but if you purchase a Fiber plan online, you can get this fee waived.
Autopay & Paperless Bill discount
When you enroll in autopay, you get a $5/mo. discount with any Frontier Fiber plan.
Frontier internet vs. other top providers
If you have the option to choose between Frontier and another internet service provider, there are a few things you’ll want to consider, such as starting price, speeds, data limits and contracts. Frontier Fiber is one of the highest-ranked internet providers due to its fair pricing and download/upload speed range. If Frontier’s only service available to you is DSL, you may want to consider a different internet provider, depending on where you live.
Already have Frontier internet? Test your Frontier internet speed and see how they compare to other Frontier customers across the U.S.
|Providers||Allconnect score||Price range||Download speeds||Upload speeds|
|Frontier Fiber||4.12/5||$54.99 -$154.99/mo.||500-2,000 Mbps||500-2,000 Mbps|
|Optimum||3.61/5||$35.00-$55.00/mo.||300-940 Mbps||20-940 Mbps|
|Spectrum||3.56/5||$49.99-$109.99/mo.||200-1,000 Mbps*||10-35 Mbps*|
|WOW||3.94/5||$29.99-$64.99/mo.||100-1,000 Mbps||10-50 Mbps|
|Xfinity||3.64/5||$19.99-$299.95/mo.||25-3,000 Mbps||3-3,000 Mbps|
*Wireless speeds may vary.
Customer satisfaction scores among the worst of all ISPs
Frontier has some of the poorest customer satisfaction scores out of any provider. Frontier scored second-lowest in customer satisfaction on the 2022 ACSI report. However, this poor rating is mostly due to its lower tier DSL products in rural or underserved areas and less due to its fiber optic service.
|Report||Frontier internet score||Average ISP score|
Frontier is available in select areas of 25 states. Most locations will have access to Frontier® Internet while Frontier Fiber is available in select areas of California, Florida, Indiana and Texas.
All Frontier Fiber plans come with speeds suited for streaming, online gaming and browsing the web. As you connect more devices, however, you’ll find that faster speeds will likely give you a better online experience. The 500 Mbps Fiber plan is sufficient for most households but if you live in a larger household with members who frequently live-game and live-stream and work from home, you may want to upgrade to the 940 Mbps plan.
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Written by:Ari Howard
Associate Writer, Broadband & Wireless Content
Ari is an Associate Writer for the Allconnect team. She primarily writes about broadband news and studies, particularly relating to internet access, digital safety, broadband-related technology and the digital d… Read more
Edited by:Robin Layton
Editor, Broadband Content
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