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In response to the COVID-19 crisis, many internet providers have stepped up to the plate and pledged to Keep Americans Connected by offering unlimited data, additional Wi-Fi hotspots and waiving late fees. Now, with the goal of keeping both their customers and hard-working technicians healthy and safe, many providers have rolled out new adjustments to the way your internet and TV services get installed.
There could be several reasons you need self-install or contact-free internet service set up in your home. Whether you are concerned about the coronavirus or have an extremely busy schedule, many customers find it more convenient to opt for installation services that do not require you to be home or to meet with a technician.
So, which internet service providers (ISPs) have these types of services? We’ll show you which internet companies are upholding social distancing guidelines by offering contactless internet install, and what each self-install option entails.
- New AT&T contact-free install guidelines — Ahead of any scheduled service appointment, AT&T technicians are contacting customers to inquire about their recent health and travel status. When possible, all AT&T employees are attempting to install or repair AT&T services without entering the residence.
- AT&T self-installation — If you are signing up for new service during the COVID-19 outbreak, your most convenient option is AT&T self-install. Follow our easy-to-read AT&T set-up guide to get online quickly.
- Read more about AT&T’s COVID-19 policy changes.
- New CenturyLink contact-free install guidelines — CenturyLink has provided all technicians with disinfectant supplies and are following social-distancing guidelines when in-home visits are necessary.
- CenturyLink self-installation — If you opt to lease your modem with your CenturyLink internet service, you can expect your equipment to arrive on or before the day your service is scheduled to begin. You should also get an email with a tracking number prior to delivery. Or if you prefer, you can always choose to provide your own CenturyLink-compatible equipment.
- New Cox contact-free install guidelines — All Cox internet orders are being installed via their Easy Connect program, which is Cox’s version of self-installation. Since technicians are not entering homes, Cox is providing additional customer support through live video chat.
- Cox self-installation — Cox will ship equipment to your home within five business days of the order date. Customers can lease equipment or provide their own modem.
- New Frontier contact-free install guidelines — Frontier technicians are refraining from entering any customer homes until the COVID-19 crisis is resolved. Due to this precaution, any Frontier products that require professional installation, such as Frontier FiOS TV and Vantage TV, are not able to be purchased and installed at this time.
- Frontier self-installation — Frontier self-install kits will be shipped to your home with equipment and instructions, or you can find Frontier self-install directions here. Make sure that you have a Frontier-compatible modem if you are electing to provide your own home internet equipment.
- New Mediacom contact-free install guidelines — Mediacom technicians are being advised to only enter homes when absolutely necessary, and any non-essential requests for technician visits are on hold. In the meantime, technicians are following contact-free installation guidelines, which includes setting up TV service on only one outlet to cut down on the need for technicians to enter the home. Customers can request more TV outlets and equipment in the future.
- Mediacom self-installation — Mediacom ships a self-install kit to your home with instructions included. You can also find self-install instructions online here. Customers can either rent their modem from Mediacom for a monthly fee, or choose to provide their own Mediacom-compatible modem.
- New Spectrum contact-free install guidelines — Spectrum is only offering self-installation on all orders at this time. For current subscribers, Spectrum is urging all customers to first troubleshoot any internet or TV issues through Spectrum’s customer service and tech support channels.
- Spectrum in-home visits — For issues that absolutely require an in-home visit, technicians are requiring all customers to confirm that everyone in the home is healthy and not under self-quarantine restrictions. Customers who are moving more than seven days from the date the order is placed will have the professional installation available.
- Spectrum self-installation — Follow these simple instructions for setting up your Spectrum service. Equipment for your Spectrum internet service is typically shipped to your home in two to five business days, or you can provide your own compatible modem.
- Read more about Spectrum’s COVID-19 policy changes.
- New Verizon Fios contact-free install guidelines — All qualifying Verizon orders are self-install only. If you place an order that requires professional installation, you will be contacted by a Verizon representative to schedule a future installation, or receive a notification to select a convenient install date once normal business hours resume.
- Verizon Fios self-installation — If your residence already has all necessary indoor wiring, then Verizon’s self-installation will be a breeze. Just follow the instructions in the Verizon self-install kit. If you wish to provide your own router, make sure it is compatible with Verizon internet service.
- Read more about Verizon’s COVID-19 policy changes.
- New Xfinity contact-free install guidelines — Xfinity is limiting in-home tech visits. Customers can choose from either a self-installation option or a home drop-off option, where available. With the home drop-off, an Xfinity technician will complete all outside work, then leave any equipment, along with installation instructions at your door. There is no installation charge with either install option.
- Xfinity in-home visits: If a technician absolutely must enter the home for any reason, they will first ask if anyone in the home has been experiencing any flu-like symptoms. If so, the visit will be rescheduled for a later date. If they do enter the home, technicians have been instructed to maintain a 10-foot distance from all residents, and use masks when necessary.
- Xfinity self-installation — Xfinity’s standard self-installation option remains unchanged. Any necessary equipment will be shipped to your home with easy installation instructions. Follow the Xfinity self-install guide for help setting up your service. You can also choose to provide your own Xfinity-compatible equipment.
- Read more about Xfinity’s COVID-19 policy changes.
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