Internet providers pledge to “Keep Americans Connected” during the COVID-19 crisis

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At a time when communication and access to information are critical, the FCC implored major internet providers across the U.S. to take measures ensuring Americans will have access to the internet.

In response to the coronavirus outbreak, which has put over  30 million Americans out of work, FCC officials launched the “Keep Americans Connected Pledge” in mid-March. The initiative has since helped maintain a line of communication and information for Americans everywhere.

As the COVID-19 pandemic continues to disrupt the lives of every American, the FCC recently extended the Keep Americans Connected Pledge, set to expire May 12, through the end of June.

The initiative urges internet providers to operate under three guidelines. Per the FCC, internet providers who have taken the pledge agree to:

  1. Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic
  2. Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic
  3. Open its Wi-Fi hotspots to any American who needs them

Some internet providers have already taken the pledge, while others are doing even more to ensure everyone has access to the internet for updates on the coronavirus pandemic.

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Which providers have pledged to “Keep Americans Connected”?

More than 65 internet providers have taken the pledge, promising not to penalize residential and business customers with late fees or cut connections at a time when they are most needed. 

The largest internet providers, such as AT&T, CenturyLink, Cox, Frontier, Mediacom, Spectrum, Verizon, Xfinity and Windstream have taken the pledge as expected, but many smaller regional providers are also committing to do their part. 

Atlantic Broadband, Cincinnati Bell, Sonic, Wave Broadband and Altice, which includes Suddenlink and Optimum, have also pledged to Keep Americans Connected. Mobile providers including AT&T, Sprint, T-Mobile and Verizon have also joined the effort.

Select providers going beyond FCC requests with unlimited data and free service

Pledging to not charge overage fees or disconnect service due to late payments is a start, but many internet providers have gone a step further to help ease the financial toll coronavirus has taken on millions of Americans nationwide.  Additionally, many providers are now offering contactless or self-install options to promote social distancing.

  • Like AT&T, Verizon also preemptively extended their pledge through June 30 prior to the FCC asking them to do so.

Response to COVID-19 by provider

FCC Chairman Ajit Pai says providers are “doing the right thing”

So far, the response from major internet providers across the U.S. has been immediate and overwhelming, earning praise from FCC Chairman Ajit Pai. 

Stay tuned for updates on the efforts your local internet, TV and phone providers are taking to minimize the financial impact coronavirus has on families and businesses nationwide. And check out our Resource Center for more information on ways to maintain and maximize your internet connection.

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Compare internet providers with fast speeds and flexible data at the price you need. Choose your plan and set up service on Allconnect, for free.

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