Frontier® home internet review
By Ari Howard Last updated: May 17, 2022
Frontier offers two types of internet: Frontier Fiber and DSL internet service. Speeds and pricing will vary by location and the internet service type in your area. Learn more about Frontier internet below, and shop plans near you with Allconnect.
Best Frontier plans for your home
Best for heavy internet users – 500 Mbps
Perfect for households that have heavy internet usage, including gaming, streaming and online learning
Best for hardcore gamers and WFH professionals – 1,000 Mbps
Households with numerous bandwidth-hogging devices will appreciate the added speed that comes with the Gig plan
Fastest speeds – 2,000 Mbps
Very few households will actually need all this bandwidth, unless you are connecting more than 16 devices at one time
For areas where fiber isn’t available – DSL
Frontier DSL service comes with the fastest speeds available at your address.
What to expect from Frontier internet service
Frontier Internet offers DSL or fiber optic service, depending on your location. If you are looking to work from home or live stream from multiple devices frequently, you will want to choose a plan that offers at least 25 Mbps, but ideally over 100 Mbps. All of Frontier’s fiber optic plans, formerly known as Frontier FiOS, are above 25 Mbps. Although Frontier DSL does offer plans in select areas with max speeds of 115 Mbps, many areas don’t even reach 10 Mbps.
We scored Frontier internet service on a scale of 1 to 5 across four major categories. To learn more, see our methodology.
Frontier DSL vs Frontier Fiber
Overall, there’s a fairly significant difference between having access to Frontier Fiber and Frontier DSL. If Frontier Fiber is available to you, you will have access to better speeds (upload and download) and service. Starting prices may be slightly higher, but the value of the service will be superior.
Frontier Fiber internet rating
4.10 / out of 5 stars
This score is based off of the 3 plans Frontier Fiber has available
3.33 / 5
4.81 / 5
4.95 / 5
3.28 / 5
Frontier DSL internet rating
3.02 / out of 5 stars
This score is based off of the 3 plans Frontier DSL has available
4.30 / 5
2.36 / 5
1.54 / 5
3.28 / 5
What we like
No hidden fees – Frontier internet plans include your equipment rental and unlimited data.
Frontier Fiber delivers fiber-fast speeds at competitive prices – With gigabit speeds starting under $60/mo. and 500 Mbps under $40/mo., Frontier Fiber plans are as fast and competitively priced as about any on the market.
Availability in rural areas – Frontier serves many small cities, suburbs and rural areas across the U.S.
Things to consider
Low customer satisfaction – The American Customer Satisfaction Index ranked Frontier second lowest among major internet providers with a score of 57/100 in 2021.
Frontier FiberOptic internet now comes with 2 Gig speeds
Frontier Fiber, formerly known as Frontier FiberOptic, gives you a reliable internet connection for online gaming, streaming your favorite shows and working or learning from home.
Take a look at the benefits of Frontier Fiber and the 100% fiber optic network:
- Fast download and upload speeds – Fiber can reach 2 gig speeds, up to 2,000 Mbps. Additionally, Fiber can deliver much faster upload speeds, up to 2,000 Mbps, whereas cable or DSL internet upload speeds are unlikely to reach more than 50 Mbps.
- Lower cost per Mbps means better value – The fast speeds and comparatively low prices of Frontier Fiber plans give you more speed for the money. All three of Frontier Fiber’s internet plans have you paying around $0.10 per Mbps or less.
Fiber Internet plans and pricing
|Feature||500/500||Gig Service||Fiber 2 Gig|
|Download speed||500 Mbps||940 Mbps||2000 Mbps|
|Upload speed||500 Mbps||880 Mbps||2000 Mbps|
*per month. Taxes, govt. surcharges and one-time charges apply. Service subject to availability and all applicable terms and conditions. Speeds may not be available in all areas.
Choosing the right Frontier Internet plan
- Frontier Fiber 500/500 – This plan is perfect for households that have heavy internet usage, including gaming, streaming and online learning. If you are working from home or have a household of up to 6 people, this is the plan for you.
- Frontier Fiber Gig Service – Hardcore gamers, professionals working from home and households with numerous bandwidth-hogging devices will appreciate the added speed that comes with Frontier’s Gig plan. Overall, if you consistently have more than 8 devices connected at a time performing high-bandwidth tasks, you may want to consider this plan. The 500 Mbps plan, however, is more than sufficient for most households.
- Frontier Fiber 2 Gig – If you’re looking for some of the fastest speeds in the country, Frontier’s 2 Gig has them. Very few households will actually need all this bandwidth, and unless you’re connecting more than 16 devices at one time, the Gig plan will probably be just fine.
Frontier DSL service
Frontier uses DSL technology to deliver an internet connection over your phone line. This helps bring affordable internet service to more areas, especially rural areas that may not have access to a quality cable or fiber optic internet connection. Plus, Frontier Internet plans come with unlimited data, a bonus you’re unlikely to find with a satellite or fixed wireless connection.
Frontier Internet service comes with the fastest speeds available at your address, so speeds and pricing will vary by location. The maximum download speed you can expect with Frontier DSL is about 75 Mbps. Depending on where you live, you could have access to one of three Frontier DSL plans:
Frontier Basic Internet
Starting at $37.99/mo.*
Starting at $44.99/mo.*
Starting at $54.99/mo.*
Wi-Fi equipment, contracts, data caps and fees
A modem-router gateway device is included with all Frontier internet plans, which means Wi-Fi is free with Frontier. In that sense, all Frontier plans could be considered “Frontier Wi-Fi plans.”
Equipment rental is included in the price
There is no added fee for equipment as your rental is included with the price of your plan. However, after the first 12 months you can expect your bill to increase by $10/mo. for the 500 Mbps plan due to an added equipment fee charge. There will not be any price increases with Frontier’s Gig plan for three years.
Frontier equipment features a single “gateway” device which acts as your modem and Wi-Fi router in one. Necessary Wi-Fi equipment may vary by internet type and speed you choose, but you can trust Frontier to provide the right device for your connection.
No contracts, no data caps
Some Frontier plans require a one-year contract, meaning you’ll have to pay early termination fees if you want to cancel service. Most Frontier plans increase in price in the second year, although they don’t say by how much. That said, Frontier guarantees a three-year price lock for its Gig speed plan.
There are no monthly data caps with Frontier internet, so you don’t have to worry about watching your data usage to avoid overage fees. That’s not to say Frontier internet is truly unlimited, however, as excessive data use may violate the Frontier terms and conditions.
All Frontier internet plans are subject to a one-time activation fee of $85 but if you purchase a Fiber plan online, you can get this fee waived.
When you enroll in autopay, you get a $5/mo. discount with any Frontier Fiber plan. The price listed includes this discount.
4.10 / 5
Frontier internet vs. other top providers
If you have the option to choose between Frontier and another internet service provider, there are a few things you’ll want to consider, such as starting price, speeds, data limits and contracts. Frontier Fiber is one of the highest ranked internet providers due to its fair pricing and download/upload speed range. If Frontier’s only service available to you is DSL, you may want to consider a different internet provider, depending on where you live.
Already have Frontier internet? Test your Frontier internet speed and see how they compare to other Frontier customers across the U.S.
|Providers||Allconnect score||Price range||Download speeds||Upload speeds|
|Frontier Fiber||4.10/5||$39.99-$149.99/mo.||500-2,000 Mbps||500-2,000 Mbps|
|Frontier DSL||3.01/5||$37.99-$54.99/mo.||3-115 Mbps||Undisclosed|
|Optimum||3.61/5||$35.00-$55.00/mo.||300-940 Mbps||20-940 Mbps|
|Spectrum||3.56/5||$49.99-$109.99/mo.||200-1,000 Mbps*||10-35 Mbps*|
|Suddenlink||3.28/5||$35.00-$75.00/mo.||100-1,000 Mbps||10-35 Mbps|
|WOW||3.94/5||$29.99-$64.99/mo.||100-1,000 Mbps||10-50 Mbps|
|Xfinity||3.64/5||$19.99-$299.95/mo.||25-3,000 Mbps||3-3,000 Mbps|
*Wireless speeds may vary.
Bundling Frontier internet with TV
Frontier is partnered with the satellite TV provider DISH, giving all customers the option to bundle Frontier internet service with TV. DISH offers four different TV packages, with a channel count that ranges between 190 and 290+ channels. Pricing for DISH TV is between $64.99/mo. and $99.99/mo., which means if you bundle Frontier internet and DISH TV together, you should expect to pay at least $115/mo.
Customer satisfaction scores among the worst of all ISPs
Frontier has some of the poorest customer satisfaction scores out of any provider. Frontier scored second-lowest in customer satisfaction on the 2021 ACSI report. However, this poor rating is mostly due to its lower tier DSL products in rural or underserved areas and less due to its fiber optic service.
|Report||Frontier internet score||Average ISP score|
Frontier is available in select areas of 25 states. Most locations will have access to Frontier DSL service while Frontier Fiber is available in select areas of California, Florida, Indiana and Texas.
All Frontier Fiber plans come with speeds suited for streaming, online gaming and browsing the web. As you connect more devices, however, you’ll find that faster speeds will likely give you a better online experience. The 500 Mbps Fiber plan is sufficient for most households but if you live in a larger household with members who frequently live-game and live-stream and work from home, you may want to upgrade to the 940 Mbps plan.
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Written by:Ari Howard
Associate Writer, Broadband & Wireless Content
Ari is an Associate Writer for the Allconnect team. She primarily writes about broadband news and studies, particularly relating to internet access, digital safety, broadband-related technology and the digital d… Read more
Edited by:Robin Layton
Editor, Broadband Content
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Max download speeds: 9 Mbps
Available Frontier Basic Internet download speeds range from 3-9 Mbps. Actual speeds may vary by location.
Max download speeds: 25 Mbps
Available Frontier Internet download speeds range from 12-25 Mbps. Actual speeds may vary by location.
Max download speeds: 115 Mbps
Available Frontier Internet download speeds range from 45-115 Mbps. Actual speeds may vary by location.