Frontier home internet review
By Ari Howard Last updated: October 20, 2021
Frontier offers fiber internet service, known as Frontier FiberOptic, and DSL internet service. Speeds and pricing will vary by location and the internet service type in your area. Learn more about Frontier internet below, and shop plans near you with Allconnect.
What to expect from Frontier internet service
Frontier Internet offers DSL or fiber optic service, depending on your location. If you are looking to work from home or live stream from multiple devices frequently, you will want to choose a plan that offers at least 25 Mbps, but ideally over 100 Mbps. All of Frontier’s fiber optic plans, formerly known as Frontier FiOS, are above 25 Mbps. Although Frontier DSL does offer plans in select areas with max speeds of 115 Mbps, many areas don’t even reach 10 Mbps.
We scored Frontier internet service on a scale of 1 to 5 across four major categories. To learn more, see our methodology.
Best Internet Type: Frontier FiberOptic
Frontier DSL vs Frontier FiberOptic
Overall, there’s a fairly significant difference between having access to Frontier FiberOptic and Frontier DSL. If Frontier FiberOptic is available to you, you will have access to better speeds (upload and download) and service. Starting prices may be slightly higher, but the value of the service will be superior.
Frontier Fiber internet rating
3.79 / out of 5 stars
This score is based off of the 3 plans Frontier Fiber has available
3.6 / 5
4.09 / 5
4.01 / 5
3.28 / 5
Frontier DSL internet rating
3.02 / out of 5 stars
This score is based off of the 3 plans Frontier DSL has available
4.3 / 5
2.36 / 5
1.54 / 5
3.28 / 5
What we like
No hidden fees – Frontier internet plans require no contract and include your equipment rental plus unlimited data.
FiberOptic delivers fiber-fast speeds at competitive prices – With gigabit speeds starting under $80/mo. and 500 Mbps under $60/mo., Frontier FiberOptic plans are as fast and competitively priced as about any on the market.
Availability in rural areas – Frontier serves many small cities, suburbs and rural areas across the U.S.
Things to consider
Limited fiber optic availability – Frontier fiber optic service is only available to around a third of addresses eligible for Frontier internet, according to the FCC.
Low customer satisfaction – The American Customer Satisfaction Index ranked Frontier lowest among major internet providers with a score of 55/100 in 2019 and 2020.
Unlimited data allowance
AT&T consumer home internet or Fixed Wireless Internet customers can use unlimited internet data through September 30, 2020.
Self-installation is the default installation option when available for customers.
Temporary speed upgrade
Get a temporary speed upgrade to 50 Mbps when you order Cox 10 & 30 Mbps internet plans. Offers valid through June 30, 2020.
Self-installation encouraged. Select your desired installation date, and a Cox representative will call to confirm or reschedule your appointment.
Safety-first Installation: A Frontier technician will perform your installation with appropriate safety protocols including wearing protective equipment and maintaining social distancing. In taking these precautions, it’s recommended that Frontier customers wear a face mask or face covering for the safety of technicians.
New TV plan
Introducing a new “Local 50” video plan to support contactless installation.
Contactless installation: Mediacom will send an installation kit and a technician to set up a single high-speed data connection, phone, or one local TV channel plan with the help of someone in your home.
Self-installation is encouraged. For professional installation, contact-free delivery is available for work done outside of the home. For customers moving more than 7 days from the date the order is placed, professional installation is available.
Free Contactless Delivery: An Xfinity technician will drop-off your equipment with installation instructions, then perform any outside work. Get your installation fees back in a customer credit for a no-charge installation.
Frontier FiberOptic internet
Frontier FiberOptic, formerly known as Frontier FiOS, gives you a reliable fiber optic internet connection for online gaming, streaming your favorite shows and working or learning from home.
Take a look at the benefits of Frontier FiberOptic and the 100% fiber optic network:
- Fast download and upload speeds – FiberOptic can reach gigabit speeds, up to 940 Mbps. Additionally, FiberOptic can deliver much faster upload speeds, up to 880 Mbps, whereas cable or DSL internet upload speeds are unlikely to reach more than 30 Mbps.
- Lower cost per Mbps means better value – The fast speeds and comparatively low prices of Frontier FiberOptic plans give you more speed for the money. Frontier’s fastest internet plans, 500/500 and 1 Gig, will both have you paying around $0.10 per Mbps or less.
FiberOptic Internet plans and pricing
|Frontier plan||Allconnect score||Starting price||Price after 12 mos.||Download speed||Upload speed|
|FiberOptic 500/500||4.11/5||$49.99/mo.*||$59.99/mo.||500 Mbps||500 Mbps|
|FiberOptic Gig||4.10/5||$74.99/mo.*||$84.99/mo.||940 Mbps||880 Mbps|
*per month. Taxes, govt. surcharges and one-time charges apply. Service subject to availability and all applicable terms and conditions. Speeds may not be available in all areas.
Choosing the right Frontier Internet plan
- Frontier FiberOptic 500 – This plan is perfect for households that have heavy internet usage, including gaming, streaming and online learning. If you are working from home or have a household of up to 6 people, this is the plan for you.
- Frontier FiberOptic Gigabit – Hardcore gamers, professionals working from home and households with numerous bandwidth-hogging devices will appreciate the added speed that comes with Frontier’s Gig plan. Overall, if you consistently have more than 8 devices connected at a time performing high-bandwidth tasks, you may want to consider this plan. The 500 Mbps plan, however, is more than sufficient for most households.
Frontier DSL service
Frontier uses DSL technology to deliver an internet connection over your phone line. This helps bring affordable internet service to more areas, especially rural areas that may not have access to a quality cable or fiber optic internet connection. Plus, Frontier Internet plans come with unlimited data, a bonus you’re unlikely to find with a satellite or fixed wireless connection.
Frontier Internet service comes with the fastest speeds available at your address, so speeds and pricing will vary by location. The maximum download speed you can expect with Frontier DSL is about 75 Mbps. Depending on where you live, you could have access to one of three Frontier DSL plans:
Frontier Basic Internet
Starting at $37.99/mo.*
Starting at $44.99/mo.*
Starting at $54.99/mo.*
Wi-Fi equipment, contracts, data caps and fees
A modem-router gateway device is included with all Frontier internet plans, which means Wi-Fi is free with Frontier. In that sense, all Frontier plans could be considered “Frontier Wi-Fi plans.”
Equipment rental is included in the price
There is no added fee for equipment as your rental is included with the price of your plan. However, after the first 12 months you can expect your bill to increase by $10/mo. for the 500 Mbps plan due to an added equipment fee charge. There will not be any price increases with Frontier’s Gig plan for three years.
Frontier equipment features a single “gateway” device which acts as your modem and Wi-Fi router in one. Necessary Wi-Fi equipment may vary by internet type and speed you choose, but you can trust Frontier to provide the right device for your connection.
No contracts, no data caps
Frontier internet plans do not require a contract, allowing you to change your plan or transfer service when you move without fear of early termination fees. Even though you are not locked into a contract, Frontier still guarantees a three-year price lock for its Gig speed plan.
There are no monthly data caps with Frontier internet, so you don’t have to worry about watching your data usage to avoid overage fees. That’s not to say Frontier internet is truly unlimited, however, as excessive data use may violate the Frontier terms and conditions.
All Frontier internet plans are subject to a one-time activation fee of $85 but if you purchase a FiberOptic plan online, you can get this fee waived.
When you enroll in autopay, you get a $5/mo. discount with any Frontier FiberOptic plan. The price listed includes this discount.
3.79 / 5
Frontier internet vs. other top providers
If you have the option to choose between Frontier and another internet service provider, there are a few things you’ll want to consider, such as starting price, speeds, data limits and contracts. Frontier FiberOptic is one of the highest ranked internet providers due to its fair pricing and download/upload speed range. If Frontier’s only service available to you is DSL, you may want to consider a different internet provider, depending on where you live.
Already have Frontier internet? Test your Frontier internet speed and see how they compare to other Frontier customers across the U.S.
|Providers||Allconnect score||Price range||Download speeds||Upload speeds|
|Frontier FiberOptic||3.79||$49.99-$74.99/mo.||500-940 Mbps||500-880 Mbps|
|Frontier DSL||3.01||$37.99-$54.99/mo.||3-115 Mbps||Undisclosed|
|Optimum||3.67||$35.00-$55.00/mo.||300-940 Mbps||20-940 Mbps|
|Spectrum||3.50||$49.99-$109.99/mo.||200-1,000 Mbps||10-35 Mbps|
|Suddenlink||3.35||$35.00-$75.00/mo.||100-1,000 Mbps||10-35 Mbps|
|WOW||3.94||$29.99-$64.99/mo.||100-1,000 Mbps||10-50 Mbps|
|Xfinity||3.47||$19.99-$299.95/mo.||25-2,000 Mbps||3-2,000 Mbps|
If you’d like more in-depth comparisons of Frontier vs. other providers, click any of the links below:
Bundling Frontier internet with TV
Frontier is partnered with the satellite TV provider DISH, giving all customers the option to bundle Frontier internet service with TV. DISH offers four different TV packages, with a channel count that ranges between 190 and 290+ channels. Pricing for DISH TV is between $64.99/mo. and $99.99/mo., which means if you bundle Frontier internet and DISH TV together, you should expect to pay at least $115/mo.
Customer satisfaction scores among the worst of all ISPs
Frontier has some of the poorest customer satisfaction scores out of any provider. Frontier scored lowest in customer satisfaction on the 2020 ACSI, 2020 Consumer Reports and JD Power compared to all other ISPs. However, this poor rating is mostly due to its lower tier DSL products in rural or underserved areas and less due to its fiber optic service.
|Report||Frontier internet score||Average ISP score|
Frontier is available in select areas of 25 states. Most locations will have access to Frontier DSL service while Frontier FiberOptic is available in select areas of California, Florida, Indiana and Texas.
All Frontier FiberOptic plans come with speeds suited for streaming, online gaming and browsing the web. As you connect more devices, however, you’ll find that faster speeds will likely give you a better online experience. The 500 Mbps FiberOptic plan is sufficient for most households but if you live in a larger household with members who frequently live-game and live-stream and work from home, you may want to upgrade to the 940 Mbps plan.
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Written by:Ari Howard
Associate Writer, Broadband & Wireless Content
Ari is an Associate Writer for the Allconnect team, focusing on broadband and wireless news, as well as broadband and TV provider deals. She recently graduated from Davidson College with a bachelor’s degree in… Read more
Edited by:Robin Layton
Editor, Broadband Content
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Max download speeds: 9 Mbps
Available Frontier Basic Internet download speeds range from 3-9 Mbps. Actual speeds may vary by location.
Max download speeds: 25 Mbps
Available Frontier Internet download speeds range from 12-25 Mbps. Actual speeds may vary by location.
Max download speeds: 115 Mbps
Available Frontier Internet download speeds range from 45-115 Mbps. Actual speeds may vary by location.