Here’s what you need to know about Frontier modems and routers

Samantha Cossick
SC
Samantha Cossick
Jun 18, 2019

Frontier internet customers don’t have to worry about choosing to rent or buy their own modem and router because every Frontier customer receives a modem and/or router that is selected and tested to perform best with your chosen internet plan.

To help you get it all set up, here are some answers to frequently asked questions when it comes to Frontier modems and routers.

Frontier modem and routers FAQs

How is my Frontier internet equipment chosen?

The Frontier modem and router you received are based on your plan and requirements. The exact model was chosen to provide “peak performance” of your internet, TV and voice services. Since the equipment is uniquely tied to your account, you’ll need to use the provided Frontier internet equipment the first time you activate your service.

Can I still buy my own compatible Frontier modem and router?

Technically, yes you can; however, using your own internet equipment instead of the provided Frontier modem and router means you’ll lose out on technical support and other benefits. Frontier does not endorse or support non-provided internet equipment. The first time you activate your service, though, you must use the provided Frontier internet equipment.

Using your own internet equipment means it may not be compatible with your Frontier internet service, you won’t be able to take advantage of Frontier technical support and you won’t be eligible for an equipment upgrade from Frontier. Additionally, you’ll still have to pay the monthly lease fee for a Frontier modem and router even if you aren’t using it.

Can I install my own Frontier internet equipment?

Yes, select new or upgraded services may be eligible for self-installation. If you’ve opted to do it yourself, Frontier will send you a self-installation kit in the mail. To get started, visit the Frontier Help Center to find the guide for your Frontier service — High-Speed Internet (DSL), Vantage™ by Frontier or FiOS® by Frontier.

My internet seems slow. How can I test my speed?

If you think your Frontier internet isn’t running as optimally as it should, you can run a speed test to see what your download and uploads speeds are. Keep in mind, though, that running a speed test over Wi-Fi or with multiple devices plugged in may skew your results. For the most accurate results, use an Ethernet cable without any other devices connected to the network.

If you’re still not getting good results, you may need to restart your modem and router. For persistent problems, contact Frontier’s technical support. They can help you troubleshoot the issue or recommend an equipment upgrade.

How do I restart my Frontier modem and router?

Restarting or rebooting your Frontier modem and router is usually the first step to troubleshooting internet problems. To restart your modem or router, press the power button or unplug the power cord to your router. Turn it back on or plug it back in then wait 30 seconds.

If that doesn’t resolve the issue, you can try a factory reset. On the rear panel of your router, you’ll see a Reset button. Use a pen or paper clip to press and hold the Reset button for 10 seconds. You’ll know it’s resetting when the lights on the front panel turn off and then start flashing. Your router is done rebooting when the Power light glows.

Is my Frontier internet service out?

To check on Frontier service outages, visit their service outages page and enter your billing telephone number to see if there is an issue at your address. Additionally, you can call 1.800.921.8101 to get updates on area service outages or follow Frontier on Twitter for updates.

I’m still having issues with my Frontier internet. How can I get help?

If you’re still having issues with your Frontier internet, you can visit the Frontier Help Center to see information on how to troubleshoot internet issues. You can also contact their technical support team 24/7 at 1.800.239.4430 or live chat online.

For answers to more frequently asked questions about Frontier internet, modems and routers, give one of our internet experts a call today!

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