Xfinity enacts policy changes to respond to the COVID-19 crisis

If you’re worried about staying up to date on the latest on COVID-19, Xfinity has announced a few different ways they’re helping subscribers. 

Low-income families

New low-income Internet Essentials subscribers can receive two months of free upgraded internet service on the heels of school shutdowns, work from home measures and company layoffs. Eligible recipients can enjoy speeds up to 25 Mbps. Service is normally $9.95/mo. 

Community Wi-Fi

For the next 60 days, Xfinity WiFi hotspots usually reserved for Xfinity internet users will be available to anyone free of charge. Check out a map of Xfinity WiFi hotspots to find one near you.

Unlimited data

Xfinity will also be pausing data limits on internet subscribers for the next 60 days to assist with users working and educating from home. 

No disconnects or late fees

During this period, Xfinity will not disconnect service or assess late fees if a customer notifies the provider that they cannot pay their bills. Payment options are available when you contact an Xfinity Customer Care representative.

X1 updates

Xfinity has worked with its partners to provide a wider range of additional free content to customers. This selection can be accessed by saying “free” into your Xfinity Voice Remote.

Also, there’s brand new educational, news and informational content on your X1 receiver. Say “education” into your X1 or Flex voice remote to see the new educational collections for all grade levels. Say “Coronavirus” to see the most recent information on COVID-19.

If you want even more entertainment options and are missing the opportunity to get to your local movie theater, Xfinity is making select new release pictures available on X1, including Onward, The Invisible Man and Emma.

Comcast Cable Chief Executive Officer, Dave Watson, ensures that Xfinity is also working 24/7 to make sure their networks and technologies can handle the additional traffic from work from home and social distancing measures. 

“During this extraordinary time, it is vital that as many Americans as possible stay connected to the internet — for education, work and personal health reasons. Our employees also live and work in virtually every community we serve, and we all share the same belief that it’s our company’s responsibility to step up and help out.”

Be sure to keep an eye on our Resource Center and follow our experts on Facebook and Twitter for the latest broadband news during this time.