AT&T has rolled out a number of new policies In quick response to the coronavirus and the FCC’s Keep Americans Connected Pledge. With an increased number of customers working and learning from home, these programs will help AT&T customers have a stable online environment at their homes.
AT&T help for residential and small business customers
In order to help its customers who may be experiencing hardship due to the coronavirus, AT&T is:
- Waiving late payments through 5/13/20.
- Temporarily upgrading all plans to unlimited data (including AT&T customers with fixed wireless service). Through 5/13/20.
- Launching six new Command Centers to help with increased customer support and bandwidth demand.
AT&T help for parents, teachers and students
To assist everyone studying from home or those impacted by school closures, AT&T has:
- Created the Distance Learning and Family Connections Fund to support online learning resources.
- Contributed $1 million to the Khan Academy for increased online learning tools.
AT&T refunds for sports packages
In regard to add-on sports packages that customers may have purchased, AT&T has also addressed the delay of several sports seasons. Read on to see AT&T’s policies for each.
NBA League Pass, NHL Center Ice and MLS Direct Kick refunds or credits
NBA, NHL and MLS games are suspended for 30 days, but their seasons have not been officially canceled. AT&T is monitoring the situation and will consider refunds or credits when/if appropriate.
MLB Extra Innings refunds
MLB currently has delayed the start of the 2020 season by at least two weeks. AT&T will adjust the time period for cancellations based on the new start date.