
Boggled by buffering? Here’s how to tell what’s causing it and what you can do about it.
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Writer, Broadband & Data Content
Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Her work has been referenced by CNN and other national sources. In Lisa's Words: Ever since I got my first four-pound, 64 MB laptop and Kyocera bar phone (for emergencies only!) back in my collegiate days, I’ve been a curious witness to sweeping technology changes and our current online reliance. An Allconnect writer since 2019, I learned the ropes in the telecom industry while working in sales and customer service. Speaking with customers and helping them with their problems gave me a unique perspective when it comes to understanding the variety of issues that residential internet and TV subscribers face across the nation. I’ve been a writer all my life on topics including social impact, history and, of course, broadband and TV. From pet sitting to living on a cruise ship, I’ve done it all. Also, I’m a bit of a cat-lady, so if there is a cat (or dog) within five feet of me, I have to say hello. Nature, camping, hiking and travel is a definite priority for me.
Currently streaming
The Marvelous Mrs. Maisel
Favorite app
Medium, Nextdoor and Instagram
Favorite device
iPhone X
Listening to
First Aid Kit
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Data caps
The limits a provider sets on the amount of data you’re able to use while online
Download speeds
Transfers data to your home for activities like streaming, shopping and browsing social media
Mbps (Megabits per second)
A unit of measurement used to indicate download and upload speeds
Upload speeds
Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming