Optimum self-installation guide

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Key takeaways

• Optimum self-installation is free
• Pro installation can reach $200
• You can use your own compatible equipment

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How to self-install your own Optimum internet

Optimum provides an app for easy installation.

Why should you install Optimum internet yourself? The best reasons are that self-installation is free and can be done on your timeline.

Optimum takes most of the guesswork out of setting up your home’s internet connection. As long as your home is already set up with a wall jack for your devices to connect to, the process is entirely do-it-yourself (DIY). There are just a few steps to follow for a successful Optimum self-install.

Installing your own internet isn’t as scary as it sounds. Most providers, including Optimum, provide you with step-by-step instructions, access to help and an app to guide you through the process.

Purchase Optimum internet

Optimum’s download speeds are some of the fastest around, between 300 and 8,000 Mbps. To determine how much internet speed you need, check out the Allconnect how to buy internet page.

Once you’ve ordered service, you can have the installation kit mailed to you or pick one up at an Optimum store near you. Kits include the guide with app information, a coaxial cable, power cord and Ethernet cable.

Setting up your Optimum compatible modem

Find your coax cable connection for modem setup

Connectivity typically enters your home through a coaxial outlet, so locate the cable wall jack to start the Optimum modem setup.

Optimum modem setup

To set up your Optimum modem, connect the coaxial cable to the wall jack and the back of the modem. Next, plug in the power cord and wait a few minutes for the device to cycle and the lights to turn solid green. Your modem is now ready for a wired connection.

How to set up your Optimum router and connection to the modem

The Optimum router setup is the next step. You’ll need the router so devices can connect to your home network wirelessly. Here are the steps to follow:

1. Make sure the modem is set up and working properly. Four lights should be solid green and the fifth should flash in an amber color
2. Connect the yellow Ethernet cable from the back of the modem to the back of the router
3. Connect the router’s power cord and plug it into a wall outlet
4. If the front power light doesn’t automatically turn on, press the power button on the back of the device
5. Wait a few minutes for the two router lights to flash green together, signaling the router is ready

You may be able to use your own wireless router with Optimum’s modem. However, the ISP doesn’t provide support or troubleshooting for third-party devices. Follow the directions provided with the router to connect to the Optimum modem. 

Connect your devices to your wireless network

Once the modem and router are set up, you can connect your devices wirelessly. The network’s name and password are located on a label at the back of the router. Most routers come with a long string of characters for the SSID and password, making it difficult to recognize your home network or remember your password. You could always change the information by logging in to your router. To protect your privacy, don’t choose a password that’s too easy to figure out. 

Activate your Optimum internet connection

The last step to complete in the self-installation process is an Optimum activation. Internet service won’t work until you complete the process. Activation registers your modem and router, allowing you to use your home network freely. To activate your service:

• Go to install.optimum.net
• Enter your 13-digit account number, which can be found on your bill, the packing slip that came with the package or on the Optimum store receipt
• Once you’ve activated the network, you’re done

How to reset your Optimum modem

If you have trouble connecting to the internet or notice a slowdown in your speed, often resetting the equipment will help.

1. Unplug the power cord from your gateway or modem. If you have a battery backup, remove it, or if you have a router, unplug the power cord
2. Wait 30 seconds
3. Plug the power cord back in. If you have a battery backup, reinsert it, and if you have a router, plug the power cord back in
4. Try to access the internet as you normally do

Why to choose Optimum as your ISP

Optimum provides high-speed internet service for an affordable price. Renting equipment costs $10/mo., but includes a modem, wireless router and range extender. It’s a good value for the monthly fee.

Optimum does not lock customers into long-term contracts for better flexibility. Canceling service is possible without penalty. It’s just as simple to install service yourself as it is to cancel it.

Optimum received 3.6/5 stars on the Allconnect Customer Satisfaction survey.

Optimum self-installation FAQs