Optimum
customer reviews
Optimum customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
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Price
3.5/5
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Speed
3.6/5
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Reliability
3.6/5
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Customer Service
3.6/5
What do Optimum customers think?
Optimum is a cable and fiber internet provider. Optimum has lower customer satisfaction scores than most of the top ISPs in our survey, but it offers high-speed fiber plans up to 5,000 Mbps and cable plans up to 1,000. Optimum is also one of the more affordable providers, with its cable and fiber plans starting at $40/mo.
Featured Reviews
The installation was prompt and thorough. The service speed meets all of my needs. When I needed to request special billing accommodation the customer service rep was understanding, kind and granted my request.
4/5
Optimum was easy to schedule for hookup. Technician was on time and knowledgeable. He took his time to ensure the modem was placed where we wanted it. Optimum noticed a service issue before we did and the Service tech was polite, informative and went above to ensure our service was not interrupted long and would last for the long haul. We are very satisifed.
5/5
When using Zoom there will be at least two occasions of freeze up during a one hour meeting. Some pixelation when watching streaming service.
4/5
Optimum rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Optimum from Allconnect customers
3/5
I’m not sure why Optimum is not installing fiber optic instead of coaxial cable lines in brand new neighborhoods in Sun City, Georgetown,Texas.
1/5
Customer service was terrible. They did not switch over my Affordable contract and I am paying too much.
1/5
Excellent speed, reliability and good follow up service.
1/5
Very slow, constantly lagging. Also very expensive for the service provided.
3/5
The service is fair, just added an upgrade about 2 weeks ago and the only noticeable upgrade is the cellphone bars. Most of the electronics in my home runs on wifi so have an awesome internet service is important. So freezing in not accessible
3/5
When using Zoom there will be at least two occasions of freeze up during a one hour meeting. Some pixulations when watching streaming service.
3/5
Was charged a large installation fee for transferring service from an apartment to another apartment
5/5
Optimum was easy to schedule for hookup. Technician was on time and knowledgeable. He took his time to ensure the modem was placed where we wanted it. Optimum noticed a service issue before we did and the Service tech was polite, informative and went above to ensure our service was not interrupted long and would last for the long haul. We are ver…
Optimum was easy to schedule for hookup. Technician was on time and knowledgeable. He took his time to ensure the modem was placed where we wanted it. Optimum noticed a service issue before we did and the Service tech was polite, informative and went above to ensure our service was not interrupted long and would last for the long haul. We are ver satisifed.
4/5
It’s been good so far. Only been two months so hard to judge. Send a survey a year in for better results.
1/5
OUR PLAN IS FOR 1000 PER SECOND BUT WHEN WE TEST IT IS ONLY 300 OR LESS.
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