What do Optimum customers think?
Optimum is a cable and fiber internet provider. Optimum has lower customer satisfaction scores than most of the top ISPs in our survey, but it offers high-speed fiber plans up to 5,000 Mbps and cable plans up to 1,000. Optimum is also one of the more affordable providers, with its cable and fiber plans starting at $40/mo.
Featured Reviews
The installation was prompt and thorough. The service speed meets all of my needs. When I needed to request special billing accommodation the customer service rep was understanding, kind and granted my request.
4/5
Optimum was easy to schedule for hookup. Technician was on time and knowledgeable. He took his time to ensure the modem was placed where we wanted it. Optimum noticed a service issue before we did and the Service tech was polite, informative and went above to ensure our service was not interrupted long and would last for the long haul. We are very satisifed.
5/5
When using Zoom there will be at least two occasions of freeze up during a one hour meeting. Some pixelation when watching streaming service.
4/5
Optimum rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Optimum from Allconnect customers

1/5
If my options weren’t limited when I first signed up, I would never choose Optimum. I was overcharged, underserved, and could never fix things because their customer service is the worst I have ever seen. I moved six months ago and I am still trying to get them to disconnect my service…

2/5
always raising the price despite guaranteeing me $35 price when signing on. My bill, went from 35 to 57 to now 77! I have a small house and live alone. Absolutely ridiculous.

3/5
Most recently tried to disconnect a mobile phone transfer and were unsuccessful . Left with the feeling that I should get of the whole entire service with them !

3/5
Too expensive, I am currently looking to switch providers. Taking stations away, but they don’t reduce the monthly bill.

3/5
Installation has been trying, customer service on the phone or through their bot is exceedingly poor. Service people come unprepared as no one listens and passes on what they have been told. 23 days so far, we have internet over a temporary line, permanent line needs to be pulled through existing conduit, 6 people have looked at it and say the right team will…
Installation has been trying, customer service on the phone or through their bot is exceedingly poor. Service people come unprepared as no one listens and passes on what they have been told. 23 days so far, we have internet over a temporary line, permanent line needs to be pulled through existing conduit, 6 people have looked at it and say the right team will be coming, to date that has not happened.

1/5
Overpriced with constant outages. Tried to cancel, took 30 minutes and they still called the next day to try and sell me again. Will never sign with this company again.

1/5
Worst internet service ever. It goes out all the time, then they raise your bill every few months. Mine has gone from $121 per month to $217 per month in a very short period of time.

4/5
I am satisfied with the Optimum service. It is just too expensive.

4/5
Service is bad, I was out for 10 days and a week later out for 2 days

4/5
Overall a good experience from start to completion. They ran into a small issue and they were able to come the next day to fix. All is up and running 100%