Optimum
customer reviews
Overall Customer Satisfaction Rating:
3.6/5
Category Rating breakdown
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Price
3.4/5
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Speed
3.5/5
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Reliability
3.5/5
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Customer Service
3.4/5
What do Optimum customers think?
Optimum is a cable and fiber internet provider. Optimum has lower customer satisfaction scores than most of the top ISPs in our survey, but it offers high-speed fiber plans up to 5,000 Mbps and cable plans up to 1,000. Optimum is also one of the more affordable providers, with its cable and fiber plans starting at $40/mo.
Featured Reviews
The installation was prompt and thorough. The service speed meets all of my needs. When I needed to request special billing accommodation the customer service rep was understanding, kind and granted my request.
4/5
Optimum was easy to schedule for hookup. Technician was on time and knowledgeable. He took his time to ensure the modem was placed where we wanted it. Optimum noticed a service issue before we did and the Service tech was polite, informative and went above to ensure our service was not interrupted long and would last for the long haul. We are very satisifed.
5/5
When using Zoom there will be at least two occasions of freeze up during a one hour meeting. Some pixelation when watching streaming service.
4/5
Optimum rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Optimum from Allconnect customers
1/5
I have never been so disappointed in the lack of ethics and service to customers as I am with Optimum. I was without service for 5 months and continued to pay my bill on time every month as they tried to fix the issue. The issue was never resolved. I requested for my money to be returned to me since I did not receive…
I have never been so disappointed in the lack of ethics and service to customers as I am with Optimum. I was without service for 5 months and continued to pay my bill on time every month as they tried to fix the issue. The issue was never resolved. I requested for my money to be returned to me since I did not receive the services that I paid for during that timeframe. Not only did I never receive a refund, but they will not even return a call once it has been escalated. This company should be shut down…
2/5
Optimum price does not match what Allconnect stated at purchase.
2/5
They mistakenly disconnected my landline then had to get Verizon to reconnect. I then transferred back to Optimum (which they added charges). I was on the phone 2 1/2 hours trying to get bill help getting issue resolved. They kept trying to sell me something else! I have been a 38 year customer (which I’ll be switching). Every month there are NEW fees. People…
They mistakenly disconnected my landline then had to get Verizon to reconnect. I then transferred back to Optimum (which they added charges). I was on the phone 2 1/2 hours trying to get bill help getting issue resolved. They kept trying to sell me something else! I have been a 38 year customer (which I’ll be switching). Every month there are NEW fees. People on fixed incomes can’t tolerate this. I also will be contacting FCC to file complaint! Find another provider!
5/5
internet is good
3/5
Too new to rate
1/5
Internet was down for a solid year; the company never fixed the issue, but they still took out an auto-draft payment every single month. Because of how unnecessarily difficult it has been to get in contact with a live agent, they have no documented record of an outage and refuse to reimburse or credit anything. Will never use them again. Very disappointed after being…
Internet was down for a solid year; the company never fixed the issue, but they still took out an auto-draft payment every single month. Because of how unnecessarily difficult it has been to get in contact with a live agent, they have no documented record of an outage and refuse to reimburse or credit anything. Will never use them again. Very disappointed after being a customer for nearly a decade.
5/5
Excellent service
1/5
Terrible billing and cancellation service. Still getting charged a bill several months after cancellation
1/5
Undependable. Cuts in and out and has caused various problems. I was updating my website when it cut out in the middle of the update and left me with a mess. Price goes up every year as quality of service goes down. I am a longtime, patient customer who has been waiting in vain for things to change for the better. This morning I…
Undependable. Cuts in and out and has caused various problems. I was updating my website when it cut out in the middle of the update and left me with a mess. Price goes up every year as quality of service goes down. I am a longtime, patient customer who has been waiting in vain for things to change for the better. This morning I started seriously looking for an alternative.
3/5
I live in a seasonal college town, and every summer, Optimum throttles down the bandwidth for cheaper operating costs. Then in the fall when the kids come back, the network is overloaded from the high traffic, and for a week or two, I will have very slow speeds and intermittent interruptions, until Optimum finally catches up with the usage. All this while I pay…
I live in a seasonal college town, and every summer, Optimum throttles down the bandwidth for cheaper operating costs. Then in the fall when the kids come back, the network is overloaded from the high traffic, and for a week or two, I will have very slow speeds and intermittent interruptions, until Optimum finally catches up with the usage. All this while I pay full price for the 1 gig plan. They seem to have a monopoly in places, but avoid if you can.
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