Contact Cox Customer Service: Phone numbers and online options
Find the fastest way to contact a Cox customer service representative by phone or online.
Cox Communications customer service numbers
Need account services or technical support for your Cox internet, TV, phone or home security? Find the best ways to get in touch over the phone with a Cox customer service representative below. You can specify with the agent which type of service you need. For Homelife services, there is a separate number listed below.
Customer service & tech support
Hours: Monday – Friday, 8 a.m.-8 p.m. ET. Saturday, 9 a.m.-6 p.m. ET. Tech support is available 24/7.
Cox Complete Care
Hours: Monday – Friday, 8 a.m.-8 p.m. ET. Saturday, 9 a.m.-6 p.m. ET. Retention department hours: Monday – Friday, 8 a.m.-8 p.m. ET. Weekends, 9 a.m.-6 p.m. ET.
Cox Homelife customer service
Hours: Monday – Friday, 8 a.m.-8 p.m. ET. Saturday, 9 am-6 pm ET.
Live chat online with a Cox customer service agent
Chatting live with a Cox agent online is the quickest way to get your needed assistance. To initiate a live chat with Cox customer service, go to cox.com/residential/contactus, and click the Let’s Chat button.
A dialogue box will appear on your screen with quick links to common Cox service subjects. Click on any of the links if they pertain to your issue, or type your question in the search bar at the bottom of the dialogue box and click the arrow to begin a search for resources related to your query.
When you initiate the Cox live online chat, you will first be connected with “Oliver” the Cox Virtual Assistant. To chat directly with a live agent, type “Live Agent” in the search bar at the bottom of the dialogue box and click the arrow to be connected.
Go online to contact Cox
There are plenty of ways to get in touch with Cox if you don’t have time for a call. Reach Cox representatives on social media or visit a forum for in-depth information on frequently asked questions.
Talk to OliverSM, the Cox Virtual Assistant
Oliver is available 24/7 to help troubleshoot problems or connect you with the support team. Open a chat window anytime.
Use the Cox App
Manage your services, account and profile information with the app.
Cox customer support forums
Search consumer forums to answer frequently asked questions on Cox TV, internet, phone and apps.
Cox bill pay options
There are plenty of easy ways to pay your Cox bill, so when it’s time to make your payment, pick the method that works best for you! You can also set up Cox Easy Pay to pay your bill automatically.
Pay by phone: Call the Cox customer service number at (800) 234-3993. You will need the phone number associated with the account to continue.
Pay online: Visit www.cox.com and sign in to your account. Even if you do not wish to pay your bill online, but want to access your billing statements, click on the arrow on the billing section to go to the Payment and Billing Options page.
Pay in-person: Locate a nearby Cox payment location
Pay with assistance: Set up a live chat to have an agent walk you through the process for any payment method.
Tips for managing your Cox internet service
A good internet connection at home is more important than ever now that millions of Americans are working from home and taking classes online. Follow these helpful tips to ensure your Cox internet is fast and reliable when you need it most.
Monitor your data usage: Activities that use the most amount of data include streaming 4K and HD video content (like Netflix, Hulu or Amazon Prime), gaming and using doorbell and security cameras. To help slow your data consumption, try disabling auto-play on streaming apps and changing video camera settings, such as lowering the camera’s resolution when you are at home.
Place your equipment in a central location: Keep your Wi-Fi modem, router or wireless extender in a central location and ensure that your equipment is away from any metal objects to avoid interference.
Reboot your modem: If you are experiencing unreliable internet, try rebooting your modem and devices by powering them off and then turning them back on.
Pause all other devices using Wi-Fi: The number of devices that are connected to your Cox home internet can slow down your internet. If you are working from home and have an important call, you can temporarily pause all other devices in your home using the Panoramic WiFi App.
You can check if your area is experiencing a service outage through the Cox App SmartHelp. The app also provides 24/7 tech support. Cox provides customers with access to their outage map to see if your problem is widespread or internal.
Cox customer service FAQs
EasyPay allows you to pay your monthly Cox bill automatically. You can enroll in EasyPay through My Account at cox.com and while making a payment online.
To enroll in Cox EasyPay, you’ll need your Cox account information, plus the credit card or bank account and routing numbers to set up recurring payments.
The Cox Education Center is a great place to learn about new Cox services and exclusive features for TV, internet, phone or Homelife services. Also learn about additional support, as well as moving and account resources you can take advantage of as a Cox customer.
To report an issue with your Cox cable internet or TV service, call the Cox tech support number, 800.234.3993. A Cox tech support representative will help you troubleshoot the issue and handle your outage report.
If you cancel your Cox service after 30 days of service but before the end of your service agreement, you may be charged an early cancellation fee of up to $120. There is no termination fee to cancel Cox services if you are not under a service agreement.
If you wish to have Cox services reconnected, you may be charged a reconnection fee of $20 or higher.
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Written by:Ari Howard
Associate Writer, Broadband & Wireless Content
Ari is an Associate Writer for the Allconnect team. She primarily writes about broadband news and studies, particularly relating to internet access, digital safety, broadband-related technology and the digital d… Read more
Edited by:Robin Layton
Editor, Broadband Content
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