Cox customer service information
Get help with your Cox internet, TV and Homelife security services. Call 800.234.3993 for Cox customer service.
On this page:
Cox Communications customer phone service numbers
Need account services or technical support for your Cox internet, TV, phone or home security? Find the best ways to get in touch with a Cox customer service representative below.
Cox customer service number
Hours: Monday – Friday, 8 a.m.-8 p.m. ET. Saturday, 9 a.m.-6 p.m. ET.
Retention department hours: Monday – Friday, 8 a.m.-8 p.m. ET. Weekends, 9 a.m.-6 p.m. ET.
Call Cox customer service number when you need to pay your Cox bill over the phone, make changes to your account or have questions about your account.
When you call the Cox customer service number, you’ll get an automated recording. Press “1” to enter your account number. If you do not know your account number, simply stay on the line for the next available representative.
Cox technical support number
If you ’re not a Cox Complete Care customer and are having internet connection issues or problems with your Cox TV service, call the Cox technical support number.
The Cox technical support number is the same as the Cox customer service number, but tech support representatives are available 24 hours a day, seven days a week.
Cox Complete Care number
Enrollment hours: Every day 8 a.m.-midnight ET.
Billing hours: Monday – Friday, 8 a.m.-8:30 p.m. ET. Weekends, 8 a.m.-5 p.m. ET.
Tech support hours: 24/7
Cox Complete Care customers should call the dedicated Cox Complete Care support line, for assistance with troubleshooting service and equipment issues.
Cox Complete Care technical support is available 24 hours a day, seven days a week and offers advanced tech support.
Cox Homelife customer service
Customer service hours: Monday – Friday, 8 a.m.-8 p.m. ET. Saturday, 9 am-6 pm ET.
Tech support hours: 24/7
The Cox Homelife customer service department is separate from Cox internet and TV, so customers will need to call a different number for assistance.
Call the Cox Homelife number to make changes to your account or pay your bill. You can also call the Cox Homelife number for tech support, available 24 hours a day, seven days a week.
Ready to order new Cox services?
Call now to speak with a Cox expert about new Cox internet, TV, phone and home security services in your area. We’ll help you find the best Cox deals for your home.
Order new Cox services: (844) 451-2720 (844) 451-2720
Live chat online with a Cox customer service agent
Chatting live with a Cox agent online is the quickest way to get the assistance you need. To initiate a live chat with Cox customer service, simply go to cox.com/residential/contactus, and click the Let’s Chat button.
A dialogue box will appear on your screen with quick links to common Cox service subjects. Click on any of the links if they pertain to your issue, or type your question in the search bar at the bottom of the dialogue box and click the arrow to begin a search for resources related to your query.
When you initiate the Cox live online chat, you will first be connected with “Oliver” the Cox Virtual Assistant. To chat directly with a live agent, type “Live Agent” in the search bar at the bottom of the dialogue box and click the arrow to be connected.
More ways to contact Cox customer service
There are plenty of ways to get in touch with Cox if you don’t have time for a call. Reach Cox representatives by text, on social media or visit a forum for in-depth information on frequently asked questions.
Find a Cox store near you
Cox has a few brick and mortar locations where you can speak in-person with a Cox service representative. To find a Cox store location nearest you, go to locations.cox.com/search.
Text Cox customer service
Send a text to 54512 to initiate Cox’s automated customer support via text. Follow the prompts to choose the type of service you need.
Cox customer support forums
Search consumer forums to get answers to frequently asked questions on Cox TV, internet, phone and apps.
Transfer your Cox services
Call 877.620.2098 to transfer service from your old address to a new one or submit your request online.
Cox support articles
Cox provides comprehensive articles on everything from service outages to modem and receiver support. Choose a topic to get started.
Tips for managing your Cox internet service
A good internet connection at home is more important than ever now that millions of Americans are working from home and taking classes online. Follow these helpful tips to ensure your Cox internet is fast and reliable when you need it most.
Monitor your data usage: Activities that use the most amount of data include streaming 4K and HD video content (like Netflix, Hulu or Amazon Prime), gaming and using doorbell and security cameras. To help slow your data consumption, try disabling auto-play on streaming apps and changing video camera settings, such as lowering the camera’s resolution when you are at home.
Place your equipment in a central location: Keep your Wi-Fi modem, router or wireless extender in a central location and ensure that your equipment is away from any metal objects to avoid interference.
Reboot your modem: If you are experiencing unreliable internet, try rebooting your modem and devices by powering them off and then turning them back on.
Pause all other devices using Wi-Fi: The number of devices that are connected to your Cox home internet can slow down your internet. If you are working from home and have an important call, you can temporarily pause all other devices in your home using the Panoramic WiFi App.
Cox bill pay options
There’s plenty of easy ways to pay your Cox bill, so when it’s time to make your payment, just pick the method that works best for you!
Pay by phone: Call the Cox customer service number at 800.234.3993. Here is the information you will need to have ready:
- Phone number: You will first be directed to enter the 10-digit phone number associated with your account
- Email address: You may need to know the email address associated with your account
- Preferred payment method: Have your preferred form of payment ready (checking account, savings account, credit card, debit card)
- Statement preference: You can choose paperless via email or online view, or physical paper by mail.
- Street address: You will have to provide your exact street address
Pay online: Visit www.cox.com and sign in to your account. Even if you do not wish to pay your bill online, but simply want to access your billing statements, you can still follow these steps.
- Once you have signed in, click on the arrow on the billing section to take you to the Payment and Billing Options page. This is where you can access all of your billing statements and make changes to your payment method.
- Once you are on the Payment and Billing page, click on View My Statements to access any billing statements from any period.
- To see bill payment options,, select Manage Automatic Payments or Manage Paperless Billing if you want to change or set up one of these payment options.
Pay in-person: Locate a nearby Cox payment location
- Click Find a store
- On the Find a Cox Store page, enter your city, ZIP code or address
Pay with assistance: Set up a live chat to have an agent walk you through the process for any payment method.
Sign up for EasyPay so you’ll never have to worry about paying your Cox bill again. Have automatic monthly payments drafted from your account on the same day each month to spend more time enjoying your service and less time worrying when your next Cox bill is due.
Cox customer service FAQs
EasyPay allows you to pay your monthly Cox bill automatically. You can enroll in EasyPay through My Account at cox.com and while making a payment online.
To enroll in Cox EasyPay, you’ll need your Cox account information, plus the credit card or bank account and routing numbers to set up recurring payments.
The Cox Education Center is a great place to learn about new Cox services and exclusive features for TV, internet, phone or Homelife services. Also learn about additional support, as well as moving and account resources you can take advantage of as a Cox customer.
To report an issue with your Cox cable internet or TV service, call the Cox tech support number, 800.234.3993. A Cox tech support representative will help you troubleshoot the issue and handle your outage report.
If you cancel your Cox service after 30 days of service but before the end of your service agreement, you may be charged an early cancellation fee of up to $120. There is no termination fee to cancel Cox services if you are not under a service agreement.
If you wish to have Cox services reconnected, you may be charged a reconnection fee of $20 or higher.
We value your feedback
Was this page helpful?
We value your feedback
We’re glad! Tell us what helped most on this page.
We value your feedback
Was this page helpful?
Thanks for your feedback!
Your insight helps, and we’ll do our best to improve your experience.
Written by:Ari Howard
Associate Writer, Broadband & Wireless Content
Ari is an Associate Writer for the Allconnect team, focusing on broadband and wireless news, as well as broadband and TV provider deals. She recently graduated from Davidson College with a bachelor’s degree in… Read more
Edited by:Robin Layton
Editor, Broadband Content
- FeaturedBest modems for Cox Communications Allconnect — 5 min read
- FeaturedIs Cox turning your home Wi-Fi into a public hotspot? The details you need to know Taylor Gadsden — 2 min read
- FeaturedHere are the hidden costs on a Cox bill (and what you need to know about them) Trey Paul — 3 min read
Tuesday, August 3, 2021Fact or fiction: The real deal about 5G
Lisa Iscrupe — 5 min read
Wednesday, July 28, 2021Report: How much would it actually take to solve the digital divide?
Ari Howard — 5 min read
Tuesday, July 27, 2021What is your state doing to address the digital divide?
Ari Howard — 17 min read
Subscribe to our weekly newsletter for internet news and promos
By subscribing, you agree to receive Allconnect newsletter and promotional emails. Your privacy is important to us.