Cox Communications customer phone service numbers

Need account services or technical support for your Cox internet, TV, phone or home security? Find the best ways to get in touch with a Cox customer service representative below.

Cox customer service number

800.234.3993

Hours: Monday – Friday, 8 a.m.-8 p.m. ET. Saturday, 9 a.m.-6 p.m. ET.

Retention department hours: Monday – Friday, 8 a.m.-8 p.m. ET. Weekends, 9 a.m.-6 p.m. ET.

Call Cox customer service number when you need to pay your Cox bill over the phone, make changes to your account or have questions about your account.

When you call the Cox customer service number, you’ll get an automated recording. Press “1” to enter your account number.  If you do not know your account number, simply stay on the line for the next available representative.


Cox technical support number

800.234.3993

Available 24/7

If you ’re not a Cox Complete Care customer and are having internet connection issues or problems with your Cox TV service, call the Cox technical support number.

The Cox technical support number is the same as the Cox customer service number, but tech support representatives are available 24 hours a day, seven days a week.


Cox Complete Care number

877.269.2778

Enrollment hours: Every day 8 a.m.-midnight ET.

Billing hours: Monday – Friday, 8 a.m.-8:30 p.m. ET. Weekends, 8 a.m.-5 p.m. ET.

Tech support hours: 24/7

Cox Complete Care customers should call the dedicated Cox Complete Care support line, for assistance with troubleshooting service and equipment issues.

Cox Complete Care technical support is available 24 hours a day, seven days a week and offers advanced tech support. 

What is Cox Complete Care?


Cox Homelife customer service

877.404.2568

Customer service hours: Monday – Friday, 8 a.m.-8 p.m. ET. Saturday, 9 am-6 pm ET.

Tech support hours: 24/7

The Cox Homelife customer service department is separate from Cox internet and TV, so customers will need to call a different number for assistance. 

Call the Cox Homelife number to make changes to your account or pay your bill. You can also call the Cox Homelife number for tech support, available 24 hours a day, seven days a week.

Ready to order new Cox services?

Call now to speak with a Cox expert about new Cox internet, TV, phone and home security services in your area. We’ll help you find the best Cox deals for your home.

Order new Cox services: (844) 451-2720 (844) 451-2720

Live chat online with a Cox customer service agent

Chatting live with a Cox agent online is the quickest way to get the assistance you need. To initiate a live chat with Cox customer service, simply go to cox.com/residential/contactus,  and click the Let’s Chat button. 

A dialogue box will appear on your screen with quick links to common Cox service subjects. Click on any of the links if they pertain to your issue, or type your question in the search bar at the bottom of the dialogue box and click the arrow to begin a search for resources related to your query.

When you initiate the Cox live online chat, you will first be connected with “Oliver” the Cox Virtual Assistant. To chat directly with a live agent, type “Live Agent” in the search bar at the bottom of the dialogue box and click the arrow to be connected.


More ways to contact Cox customer service

There are plenty of ways to get in touch with Cox if you don’t have time for a call. Reach Cox representatives by text, on social media or visit a forum for in-depth information on frequently asked questions.

Stay secure with Cox Complete Care

Cox Complete Care goes above and beyond standard technical support to address your toughest internet and TV issues. As a Cox Complete Care subscriber, you’ll receive the most advanced, around-the-clock service for an additional $10/mo.* and all the perks that come with premium care, including:

  • Software installation support and reconfiguration
  • Malware removal support
  • Setup and configuration support for connected devices including Google Home and Amazon Alexa
  • General troubleshooting
  • Technology education
  • Free in-home tech visits with some exceptions (a $75 value) 

Enroll in the Cox Complete Care service plan when ordering new Cox internet or TV services or add it to your current Cox standalone plan or bundle at any time. Call 877.269.2778 to add the Cox Complete Care plan to your account today.

Cox bill pay options

There’s plenty of easy ways to pay your Cox bill, so when it’s time to make your payment, just pick the method that works best for you!

Sign up for EasyPay so you’ll never have to worry about paying your Cox bill again. Have automatic monthly payments drafted from your account on the same day each month to spend more time enjoying your service and less time worrying when your next Cox bill is due.

Cox customer service frequently asked questions

What is Cox EasyPay?

EasyPay allows you to pay your monthly Cox bill automatically. You can enroll in EasyPay through My Account at cox.com and while making a payment online. 

To enroll in Cox EasyPay, you’ll need your Cox account information, plus the credit card or bank account and routing numbers to set up recurring payments.

What is the Cox Education Center?

The Cox Education Center is a great place to learn about new Cox services and exclusive features for TV, internet, phone or Homelife services. Also learn about additional support, as well as moving and account resources you can take advantage of as a Cox customer.

How do I report a Cox cable outage?

To report an issue with your Cox cable internet or TV service, call the Cox tech support number, 800.234.3993. A Cox tech support representative will help you troubleshoot the issue and handle your outage report.

Does Cox have a cancellation fee?

If you cancel your Cox service after 30 days of service but before the end of your service agreement, you may be charged an early cancellation fee of up to $120. There is no termination fee to cancel Cox services if you are not under a service agreement.

If you wish to have Cox services reconnected, you may be charged a reconnection fee of $20 or higher.


Order new Cox services

Find new Cox services with help from our experts at Allconnect. They’re waiting to take your calls and answer your questions. Call now.

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or call us today:1 (844) 451-2720

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