You got a great promo deal from Cox but now you find you’re paying more than your budget allows. How did this happen? Well, it’s likely due to some fine print that keeps your bill higher than you anticipated.
From government taxes to add-on fees for the channels and services you really want, you may find your costs quickly soaring.
To help you get to the core of your true charges, we’re here with a guide to some of the most common fees you might find when paying your Cox bill — whether you’re a TV, internet, phone or home security customer.
As always, be aware that the actual fees you’ll pay will depend on where you live and can vary from state to state.
Cox Internet fees
If you’re shopping for Cox Internet, there are some of the fees to watch out for.
|Internet fee||What it is||Amount|
|Panoramic Wi-Fi Modem rental||A monthly charge for use of Cox’s internet equipment.||$13/mo.|
|Term agreement removal||Allows you to opt out of the 1-year contract and pay month-to-month.||$10/mo.|
|State and Local Communications Services Sales tax||Taxes imposed locally or by the state for data communications services.||Varies by state|
|Data overage charge||Fee for exceeding the 1.25 TB data usage limit.||$10 for each additional 50GB block (max of $100/mo.)|
If you’re looking to cut back on internet costs, consider using your own Cox-compatible modem and router to avoid the modem rental fee.
Cox TV fees
Cox TV customers can expect to see a lot of confusing additional charges on each monthly bill along with the price of service.
From regional sports network fees to FCC and franchise fees, it’s quite an array of costs … and it all adds up.
Here are the most common TV fees that may appear on your Cox bill, along with what they actually mean.
|TV fee||What it is||Amount|
|Broadcast Surcharge||A monthly fee for providing local broadcast stations. This includes charges from broadcast stations to carry their channels and could increase.||$19.00/mo.|
|Regional Sports Surcharge||A monthly charge for providing local sports networks. Amount varies based on your area and could increase during the term of your contract.||$0.00 – $12.50/mo.|
|CableCARD fee||This monthly charge is for those who don’t need a Cox digital receiver (TiVo owners, for example) but need the CableCARD in order to access certain HD programming.||$6/mo.|
|State and Local Communications Services sales tax||Taxes imposed locally or by the state for TV communications services.||Varies by state|
|State and Local Gross Receipts and Utility taxes||Taxes assessed locally or by certain states. This fee may vary from state to state and by locality.||Varies by state|
|FCC regulatory fee||The annual charge collected by the FCC to help offset their costs.||Varies by location|
|Cable TV franchise fee||A charge paid to local governments for use of the public rights-of-way, streets and areas within the municipality.||Varies by location|
|Public, Educational, Governmental Access fee||A charge associated with providing local access channels.||Varies by location|
Optional Cox TV charges
In addition to the above charges, which apply to all plans, you’ll see added charges based on the extras you choose. Customers that opt to add premium channels and multiple TVs to a Cox TV plan can expect to see additional monthly fees associated with each feature.
|Optional charge||What it is||Amount|
|Mini Box fee||A monthly charge for any additional receivers you need in the home (and you’ll need one for each additional TV you plan to use beyond the one using the main receiver).||$8.50/mo|
|Premium channel fees||Monthly charges for premium add-on options like HBO®, SHOWTIME®, STARZ® and more.||$9 – $15/mo.|
|DVR Service fee||This monthly charge is added if you need Cox’s DVR service and varies if you need a two-channel or six-channel recorder.||$10 – $30/mo.|
|TV Paks||An additional monthly charge for customized channel packages. Includes sports, Latino programming, movies and more.||$10 – $12/mo.|
Cox Voice fees
Many of the fees and taxes associated with Cox Voice are not unique to this provider and are similar to the state and local fees you receive with TV service. That said, customers should be aware of the additional surcharges that’ll be coming with their phone service.
|Cox Voice fees||What it really means||Amount|
|Long Distance and International Calling||While domestic long-distance calling is covered, you’ll have to pay an additional monthly fee for these services.||$2.99/mo. plus minute rates|
|Carrier Cost Recovery fee||Fees accessed by federal, state and local governments on businesses that offer voice services. This fee may change and is not government-mandated.||Varies by location|
|State and Local Communications Services sales tax||Taxes imposed locally or by the state for voice communications.||Varies by location|
|State or Local 911 fee||A charge to fund local and state governments 911 and other emergency services. Fees vary by states and locality.||Varies by location|
|Federal Excise tax||A tax required by the federal government on some types of voice services.||Varies by location|
Cox Homelife fees
Cox also provides a home security option for customers, Cox Homelife, with two different tiers. Take note — because each of these plans requires a high-speed internet connection, you need to have an internet plan in order to participate. In addition to that cost, there are several other fees you might see in your monthly Cox bill.
|Homelife fee||What it is||Amount|
|Activation fee||This one-time charge occurs when you begin service on the higher plan.||$49.99|
|Touchscreen non-return fee||Charge for failing to return leased touchscreen equipment.||$304.00|
Conditional Cox fees
Lastly, there are a handful of other instances for which you might see some additional charges to your monthly Cox bill.
|Fee||What it is||Amount|
|Early termination fee||Prorated fees incurred with the early cancellation of a Cox contract.||$10 per month remaining on contract|
|Late payment fee||Fees incurred for late payment of a Cox bill. Amount varies by location.||Up to $25|
|Cox Complete Care||A monthly fee for 24/7 technical support across internet and security services. Includes some in-home work and repair as well. Customers are not required to subscribe to this service.||$10/mo.|
FAQs on Cox fees
Does Cox require contracts?
Cox contracts range from one to two years, though customers can choose to pay more to opt out of a contract in most cases. There are a few accounts (most notably, the Homelife plan and various bundle offers) that call for a contract to be signed in order for service to begin.
Is it true that Cox offers a la carte TV channels?
Not quite. There are a few premium channels (HBO, STARZ, SHOWTIME, etc.) you can add individually, while other channels come in customized “paks.” These are pre-set groups of channels you can select to get a lineup closest to the one you want for your subscribed plan.
If I select a Cox bundle with TV, internet and digital voice, can I make a phone call while still watching TV?
Making a phone call should not interfere with browsing the internet or catching up on your favorite shows.
Written by:Alex Sheehan
Hey! I’m Alexandra Sheehan, a self-employed content strategist and copywriter for B2B companies in the retail, e-commerce and travel industries. I’ve also written for Verizon, Four Season Hotels and Resorts,… Read more
Edited by:Robin Layton
Editor, Broadband Content