Guide to Cox Fees and Hidden Costs

You got a great promo deal from Cox, but now you find you’re paying more than your budget allows. How did this happen? Well, it’s likely due to some fine print that keeps your bill higher than you anticipated.

From government taxes to add-on fees for the channels and services you really want, you may find your costs quickly soaring.

To help you get to the core of your true charges, Allconnect’s internet experts assembled this guide to some of the most common fees you might find when paying your Cox bill — whether you’re a TV, internet, phone or home security customer.

As always, be aware that the actual fees you’ll pay will depend on where you live and can vary from state to state.

Cox promo deals

Cox offers bundle deals with internet and mobile phone plans to help customers save money. Subscribers can also get a free Wi-Fi device when you sign up for a plan for two years. Watch our best deals page for more deals.

Cox Internet fees

If you’re shopping for Cox Internet, there are some of the fees to watch out for.

Internet fee	What it is	Amount
Panoramic Wi-Fi Modem rental	A monthly charge for use of Cox’s internet equipment.	$13/mo.
Term agreement removal	Allows you to opt out of the one-year contract and pay month-to-month.	$10/mo.
State and Local Communications Services Sales tax	Taxes imposed locally or by the state for data communications services.	Varies by state; $2 to $10/mo.
Data overage charge	Fee for exceeding the 1.25 TB data usage limit.	$10 for each additional 50 GB block (max of $100/mo.)
Price increase	Typical plan increase after initial promo period ends.	Up to $20/mo.

If you’re looking to cut back on internet costs, consider using your own Cox-compatible modem and router to avoid the modem rental fee.

Cox TV fees

Cox TV customers can expect to see a lot of confusing additional charges on each monthly bill along with the price of service.

From regional sports network fees to FCC and franchise fees, it’s quite an array of costs … and it all adds up.

Costs associated with Cox TV include a one-time installation cost of $75, and a DVR fee of $13.50/mo. for one year (then increases by $4/mo.)

Cox also charges a late fee of 1.5% per month on any unpaid balance after the due date, as well as a $20 collection fee.

Here are the most common TV fees that may appear on your Cox bill, along with what they actually mean.

TV fee	What it is	Amount
Broadcast Surcharge	A monthly fee for providing local broadcast stations. This includes charges from broadcast stations to carry their channels and could increase.	$19.00/mo.
Regional Sports Surcharge	A monthly charge for providing local sports networks. Amount varies based on your area and could increase during the term of your contract.	$0.00 – $12.50/mo.
CableCARD fee	This monthly charge is for those who don’t need a Cox digital receiver (TiVo owners, for example) but need the CableCARD in order to access certain HD programming.	$6/mo.
State and Local Communications Services sales tax	Taxes imposed locally or by the state for TV communications services.	Varies by state
State and Local Gross Receipts and Utility taxes	Taxes assessed locally or by certain states. This fee may vary from state to state and by locality.	Varies by state
FCC regulatory fee	The annual charge collected by the FCC to help offset their costs.	Varies by location
Cable TV franchise fee	A charge paid to local governments for use of the public rights-of-way, streets and areas within the municipality.	Varies by location
Public, Educational, Governmental Access fee	A charge associated with providing local access channels.	Varies by location

Optional Cox TV charges

In addition to the above charges, which apply to all plans, you’ll see added charges based on the extras you choose. Customers that opt to add premium channels and multiple TVs to a Cox TV plan can expect to see additional monthly fees associated with each feature.

Optional charge	What it is	Amount
Mini Box fee	A monthly charge for any additional receivers you need in the home (and you’ll need one for each additional TV you plan to use beyond the one using the main receiver).	$8.50/mo
Premium channel fees	Monthly charges for premium add-on options like HBO®, SHOWTIME®, STARZ® and more.	$9 – $15/mo.
DVR Service fee	This monthly charge is added if you need Cox’s DVR service and varies if you need a two-channel or six-channel recorder.	$10 – $30/mo.
TV Paks	An additional monthly charge for customized channel packages. Includes sports, Latino programming, movies and more.	$10 – $12/mo.

Cox Voice fees

Many of the fees and taxes associated with Cox Voice are not unique to this provider and are similar to the state and local fees you receive with TV service. That said, customers should be aware of the additional surcharges that’ll be coming with their phone service.

Cox Voice fees	What it really means	Amount
Long Distance and International Calling	While domestic long-distance calling is covered, you’ll have to pay an additional monthly fee for these services.	$2.99/mo. plus minute rates
Carrier Cost Recovery fee	Fees accessed by federal, state and local governments on businesses that offer voice services. This fee may change and is not government-mandated.	Varies by location
State and Local Communications Services sales tax	Taxes imposed locally or by the state for voice communications.	Varies by location
State or Local 911 fee	A charge to fund local and state governments’ 911 and other emergency services. Fees vary by states and locality.	Varies by location
Federal Excise tax	A tax required by the federal government on some types of voice services.	Varies by location

Cox Homelife fees

Cox also provides a home security option for customers, Cox Homelife, with two different tiers. Take note — because each of these plans requires a high-speed internet connection, you need to have an internet plan in order to participate. In addition to that cost, there are several other fees you might see on your monthly Cox bill.

Homelife fee	What it is	Amount
Activation fee	This one-time charge occurs when you begin service on the higher plan.	$49.99
Touchscreen non-return fee	Charge for failing to return leased touchscreen equipment.	$304.00

Conditional Cox fees

Lastly, there are a handful of other instances for which you might see some additional charges to your monthly Cox bill.

Fee	What it is	Amount
Early termination fee	Prorated fees incurred with the early cancellation of a Cox contract.	$10/mo. remaining on contract
Late payment fee	Fees incurred for late payment of a Cox bill. Amount varies by location.	Up to $25
Cox Complete Care	A monthly fee for 24/7 technical support across internet and security services. Includes some in-home work and repair as well. Customers are not required to subscribe to this service.	$10/mo.

FAQs on Cox fees

Does Cox require contracts?

Cox contracts range from one to two years, though customers can choose to pay more to opt out of a contract in most cases. There are a few accounts (most notably, the Homelife plan and various bundle offers) that call for a contract to be signed in order for service to begin.

Is it true that Cox offers a la carte TV channels?

Not quite. There are a few premium channels (HBO, STARZ, SHOWTIME, etc.) you can add individually, while other channels come in customized “paks.” These are preset groups of channels you can select to get a lineup closest to the one you want for your subscribed plan.

If I select a Cox bundle with TV, internet and digital voice, can I make a phone call while still watching TV?

Making a phone call should not interfere with browsing the internet or catching up on your favorite shows.

Does Cox charge for streaming?

There is no extra charge for streaming with your Cox TV subscription.

Will my Cox plan price increase?

Yes, Cox plan prices can increase up to $20/mo. after promo periods end.

Does Cox charge an activation increase?

Yes, Cox charges activation fees for some of their services including $100 for a professional internet/TV installation and a one-time activation fee of $25 for the Cox-supplied modem. There is also a monthly rental fee of $5.99/mo. for the modem.

What is included in my Cox internet plan?

Cox internet plans include 1.25 TB of monthly data, a modem and no annual contract or cancellation fees.

What speeds does Cox internet offer?

Cox internet speeds range from 100 to 2,000 Mbps.

Written by:

Robin Layton

Editor, Broadband Content

Robin Layton is an editor for the broadband marketplace Allconnect. She built her internet industry expertise writing and editing for four years on the site, as well as on Allconnect’s sister site MYMOVE.com. … Read more

Edited by:

Anine Sus

Editor I

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