Cox
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
-
Price
3.5/5
-
Speed
3.8/5
-
Reliability
3.8/5
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Customer Service
3.6/5
What do Cox customers think?
Cox is a cable internet provider. Cox customers rate the provider above average in the price, speed and reliability categories. Cox has internet speeds from 300 – 2,000 Mbps, but prices are a bit higher than other providers unless you add a Cox mobile line to your plan, which saves you $25/mo.
Featured Reviews
The service is fine. No complaints, except that they didn’t offer to let us install the router ourselves. They sent two men to plug it in and connect it to the tv and charged us $100 for installation.
4/5
Decent speed when working, but has frequent slowdowns.
3/5
When first installed there was some connection issues but it was quickly resolved and now everything works perfectly for my needs.
4/5
Cox rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Cox from Allconnect customers
1/5
Cox will change your plan to a more expensive plan without asking and then offer you a temporary discount while keeping the higher price in place.
5/5
Service person was very informative and provided answers to all my questions. Sales was the same.
2/5
Since having to change my internet provider due to my move my internet is now more expensive than before and it buffers a lot
1/5
Tv freezes up frequently as well as internet, Fed up with Cox and am going to other provider.
1/5
For the price you pay this internet service is unreliable to be working from home. Don’t buy Cox.
5/5
This has been the best experience I’ve ever had, signing up to an Internet Service! It wasn’t just the signing up, it’s been the followup with this company that has impressed me the most! I was so happy with switching to COX, that I’ve gone one step further and I’m switching my Mobile Service to them as well! The bundle with the two are…
This has been the best experience I’ve ever had, signing up to an Internet Service! It wasn’t just the signing up, it’s been the followup with this company that has impressed me the most! I was so happy with switching to COX, that I’ve gone one step further and I’m switching my Mobile Service to them as well! The bundle with the two are saving me nearly $1000 a year! My internet’s speed is 6x faster and my mobile service is literally a 1/3 of what I’ve been paying!!! Now, that’s what a Provider is all about!! Very Happy Customer here!!
5/5
Thanks for your service.
4/5
Seems to be down a lot
5/5
Cox is very good and leave it as such
3/5
Price for 1GB service is considerably higher than everyone else. As soon as they are available I’ll be switching.
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