How to cancel or transfer your Verizon service

Moving your Verizon internet service

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Are you moving to a new home? You can bring your Verizon Fios internet or television plan with you. First, confirm that Fios is available in your new area. From there, you’ll have to disconnect service at your old address and place an order for a new plan at your next home. If your home is already wired for Fios, you can handle the installation yourself.

Is Verizon available in your new area?

Check availability

Or call us today: (844) 451-2720 (844) 451-2720

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Pausing Verizon service

Like many internet and TV providers, Verizon allows customers to place a seasonal hold on their account, where they temporarily suspend service for anywhere from one to nine months. You might use a seasonal hold if you are leaving town for an extended period of time and know you won’t be using your internet or television. There is a one-time charge to suspend your service, but no ongoing fees. To suspend your service, simply log in to your account on the Verizon website or the My Fios app.

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Canceling your Verizon service

If Verizon television and internet aren’t available in your new area or you’re unhappy with your service, you can decide to cancel your Verizon plan altogether, which you can do online, in person or over the phone.

Are you eligible to cancel your Verizon service?

You can cancel your Verizon Fios plan at any time, but you may be charged a fee. Verizon charges a prorated early termination fee of $350, minus $15/mo. that you’ve had your plan.

Canceling your Verizon service online

To cancel your Verizon service online, sign into the company’s website and head to the account section. Once you indicate you want to cancel, you’ll get a phone call from Verizon customer service to complete the cancellation.

Canceling your Verizon service over the phone

Because you must always speak with a customer service representative to complete your account cancellation, calling Verizon directly is the easiest way to cancel your plan. To cancel, call (844) 837-2262 anytime Monday through Friday, 8 a.m. to 5 p.m.

Canceling your Verizon service in person

The final way to cancel your Verizon service is by visiting a local Verizon store, where a customer service representative can complete your cancellation for you.

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How to return your Verizon equipment

When you cancel your Verizon Fios plan, you’ll have to return your equipment within 30 days or be charged a fee. To cancel, sign in to your Verizon account to print a prepaid shipping label. Then, follow the instructions on the shipping label to send back your equipment.

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Canceling because of service price or moving to a new area? 

No matter why you’re canceling your Verizon Fios account, you might find yourself needing a new service provider. You can use Allconnect’s online comparison tool to shop for the best internet plans and best television plans and find the right one for you.

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Canceling or transferring Verizon FAQs

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