CenturyLink customer service support

Find the fastest ways to contact CenturyLink customer support to troubleshoot common internet problems and learn how to pay your bill. Search quick guides and phone numbers.

CenturyLink customer service numbers

Need to speak with a CenturyLink customer service rep about your account? Or get technical support for your CenturyLink service? Find the CenturyLink customer service and tech support numbers you need below.

CenturyLink’s customer service number is: (800) 244-1111

Customer service hours: Monday-Friday, 8 a.m. – 6 p.m.

Call CenturyLink customer service for:

  • Existing customer support
  • Billing and payments
  • Tech support

Additional CenturyLink customer service numbers

Ready to order new CenturyLink services?

We’re standing by to assist new CenturyLink customers with their orders. Call now to speak with a CenturyLink expert and complete your order in minutes. You can also enter your address to ensure CenturyLink service is available at your new home or to see what other plans they offer if you’d like to switch.

Check with CenturyLink

Or call us today: (844) 451-2720

CenturyLink bill pay management

Paying your CenturyLink bill is easy, and you can manage your monthly bill in one of these ways:

  • Call the Payment Specialist number (888) 646-0004 between 8 a.m.-6 p.m. Monday – Friday to pay your bill over the phone.
  • Visit My CenturyLink to log into your account and pay your bill online.
  • Mail a check or money order along with your account number and remittance slip to your local CenturyLink payment office. Find your local CenturyLink mailing address here.

You can also set up CenturyLink AutoPay to make payments directly from your checking account, savings account, debit card or credit card without worrying about remembering to pay on time. You can enroll in AutoPay while logged in to My CenturyLink for quick CenturyLink bill pay.

Quick payment options

You can make a fast payment by visiting CenturyLink Quick Bill Pay or calling directly at (888) 646-0004

More ways to contact CenturyLink customer service

No time to call CenturyLink customer service or technical support numbers? There are a few other ways you can get in touch with a CenturyLink representative.

CenturyLink troubleshooting and quick help guides

You may be able to resolve some account and service issues without having to contact CenturyLink customer service or technical support. 

How to troubleshoot CenturyLink internet issues

You can troubleshoot CenturyLink home Wi-Fi and home phone issues from the CenturyLink troubleshooting page. Enter your account or billing phone number and billing ZIP code, then click Run Test to troubleshoot any issues. The page also offers quick ways to troubleshoot and identify common problems as well as understand what types of CenturyLink internet repair you may need.

How to reset your CenturyLink internet router

  • Unplug from the power source
  • Wait 15 seconds and plug it back in
  • While the device is unplugged, check other connections, such as the wire connecting the modem and router if you have two separate devices. 
  • Once power is restored to the router, wait a few minutes for it to reboot.
  • If all lights on the router are green and not blinking, your router has established a connection. 
  •  If you notice blinking, yellow or red lights, contact tech support to further troubleshoot the issue.

How to manage your monthly CenturyLink internet data use

CenturyLink applies an Excessive Use Policy to most internet plans, advising users to adhere to a 1 TB/mo. data limit. That’s actually a lot of data, more than the average household will use in a month, but when streaming HD and 4K video or connecting multiple devices, it is possible to use 1 TB of data in a month.

CenturyLink does not currently charge fees for data overages, but anyone in violation may receive an email or written notification. Repeat overages could be considered a violation of the CenturyLink internet service Terms and Conditions and result in service disruptions. To avoid violating the CenturyLink Excessive Use Policy, consider these ways to manage your monthly data usage.

How to change your CenturyLink Wi-Fi password

  • Ensure your device is connected to your modem, then open a web browser and go to 
  • Log into your modem with your Admin username and password, which should be on the side of your modem. 
  • Select Wireless Setup, then 2.4 GHz
  • Click on Wireless Security, select the name of your SSID and then choose what type of security you want. 
  • Select Both for encryption type and then Custom for the key/passphrase. There, you can customize your Wi-Fi password. 
  • Select Apply to save your updated password.

How to check for and report CenturyLink service outages

While CenturyLink takes pride in offering customers reliable service, outages can be an unavoidable occurrence from time to time. If your CenturyLink service isn’t working, try troubleshooting the problem yourself. In many cases, resetting the equipment can resolve the issue. 

When initial rebooting/troubleshooting doesn’t work, you can check the CenturyLink social media pages for any alerts or updates regarding service outages. You can also enter your account information and ZIP code on the CenturyLink troubleshooting page to check for service outages in your area. To report a CenturyLink internet, home phone or TV service outage in your area, call the CenturyLink tech support number for your service type at any time.

CenturyLink customer service FAQs

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Camryn Smith

Written by:

Camryn Smith

Cammy is a writer with Allconnect, growing her broadband industry knowledge for over a year on the internet marketplace. Her expertise lies in home internet and broadband service with a focus on providers, plans… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband Content

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