CenturyLink customer service information

To find out your CenturyLink order status, start by checking your email for CenturyLink order status updates. You can also submit a Where’s My Tech request. Lastly, you can also chat online with a CenturyLink representative to find your order status.

Make sure your device is connected to your modem, then open a web browser and go to “http://192.168.0.1.” Log into your modem with your Admin username and password, which should be on the side of your modem. Select “Wireless Setup,” then “2.4 GHz.” Click on “Wireless Security,” select the name of your SSID and then choose what type of security you want. Select “Both” for encryption type and then “Custom” for the key/passphrase. There, you can customize your Wi-Fi password. Select “Apply” to save your updated password.

If your modem power light quickly blinks green, it means your modem is booting up. If the DSL light slowly blinks green, your modem is searching for a network connection. When it starts flashing green quickly, your modem has found the network. If your internet light alternates between green and red, the modem is auto-detecting your internet configuration.

If your modem power light is red, your modem could be testing software as it reboots. If the power light stays red, you may have a hardware or software issue. If your internet light alternates between red and green, the modem is auto-detecting your internet configuration. If the internet light stays red, it means your modem can’t authenticate your computer with your internet service provider and needs to be reprogrammed.

You can use CenturyLink’s Call Rejection feature. Create a “rejection list” of phone numbers which you don’t want reaching your home phone number. To activate Call Rejection, listen for your phone dial tone and press *60 (some areas may need to dial *78). Then follow the recorded instructions to create your “rejection list.”

Some internet service providers use a PPP (Point-to-Point Protocol) connection and may require a PPP username and password. PPP uses authentication protocols to identify specific customers on a broadband internet connection. If you forgot your CenturyLink PPP username, you can chat with tech support to recover it.