CenturyLink customer service information
Existing CenturyLink customer support
1.866.642.0444
Order new CenturyLink services by calling 1.844.451.2720
See plansHow to pay your CenturyLink bill
Paying your CenturyLink bill is easy, and you can manage your monthly bill in one of these ways:
- Call your local CenturyLink bill support phone number from 8 a.m. to 6 p.m. during a weekday.
- Visit CenturyLink Quick Bill Pay or My CenturyLink to log into your account and pay your bill online.
- Visit a CenturyLink store using the CenturyLink store locator to pay your bill in person.
- Mail a check or money order along with your account number and remittance slip to your local CenturyLink payment office. Find your local CenturyLink mailing address here.
You can also set up CenturyLink AutoPay to make payments directly from your checking account, savings account, debit card or credit card without worrying about remembering to pay on time. You can enroll in AutoPay while logged into My CenturyLink.
Additional ways to contact CenturyLink customer service
Looking for more ways to connect with CenturyLink? Check out alternative methods existing customers can contact CenturyLink for support.
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Chat live with CenturyLink tech support
Get instant answers 24/7 to questions about internet or home phone service.
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Find a CenturyLink store location
Find out where you can get assistance in person using the CenturyLink Store Locator.
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Find answers to frequently asked questions
Visit the CenturyLink Help Center to find solutions to many CenturyLink service questions.
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Email about billing, account info and more
Email CenturyLink if you forgot your CenturyLink username, have billing or service questions or other inquiries.
CenturyLink social media links
Frequently asked customer service questions
To find out your CenturyLink order status, start by checking your email for CenturyLink order status updates. You can also submit a Where’s My Tech request. Lastly, you can also chat online with a CenturyLink representative to find your order status.
Make sure your device is connected to your modem, then open a web browser and go to “http://192.168.0.1.” Log into your modem with your Admin username and password, which should be on the side of your modem. Select “Wireless Setup,” then “2.4 GHz.” Click on “Wireless Security,” select the name of your SSID and then choose what type of security you want. Select “Both” for encryption type and then “Custom” for the key/passphrase. There, you can customize your Wi-Fi password. Select “Apply” to save your updated password.
If your modem power light quickly blinks green, it means your modem is booting up. If the DSL light slowly blinks green, your modem is searching for a network connection. When it starts flashing green quickly, your modem has found the network. If your internet light alternates between green and red, the modem is auto-detecting your internet configuration.
If your modem power light is red, your modem could be testing software as it reboots. If the power light stays red, you may have a hardware or software issue. If your internet light alternates between red and green, the modem is auto-detecting your internet configuration. If the internet light stays red, it means your modem can’t authenticate your computer with your internet service provider and needs to be reprogrammed.
You can use CenturyLink’s Call Rejection feature. Create a “rejection list” of phone numbers which you don’t want reaching your home phone number. To activate Call Rejection, listen for your phone dial tone and press *60 (some areas may need to dial *78). Then follow the recorded instructions to create your “rejection list.”
Some internet service providers use a PPP (Point-to-Point Protocol) connection and may require a PPP username and password. PPP uses authentication protocols to identify specific customers on a broadband internet connection. If you forgot your CenturyLink PPP username, you can chat with tech support to recover it.
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