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CenturyLink customer service and bill pay phone numbers

Find the fastest ways to contact CenturyLink customer support and troubleshoot common internet problems. Search quick guides and phone numbers.

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CenturyLink troubleshooting and quick help guides

You may be able to resolve some account and service issues without having to contact CenturyLink customer service or technical support. 

How to troubleshoot CenturyLink internet issues

You can troubleshoot CenturyLink home Wi-Fi and home phone issues from the CenturyLink troubleshooting page. Enter your account or billing phone number and billing ZIP code, then click Run Test to troubleshoot any issues. The page also offers quick ways to troubleshoot and identify common problems.

How to reset your CenturyLink internet router

The easiest and quickest way to reset a router is to unplug from the power source, wait 15 seconds and plug it back in. While the device is unplugged, check other connections, such as the wire connecting the modem and router if you have two separate devices. 

Once power is restored to the router, wait a few minutes for it to reboot. If all lights on the router are green, and not blinking, your router has established a connection. If you notice blinking, yellow or red lights, contact tech support to further troubleshoot the issue.

How to manage your monthly CenturyLink internet data use

CenturyLink applies an Excessive Use Policy to most internet plans, advising users to adhere to a 1 TB/mo. data limit. That’s actually a lot of data, more than the average household will use in a month, but when streaming HD and 4K video or connecting multiple devices, it is possible to use 1 TB of data in a month.

CenturyLink does not currently charge fees for data overages, but anyone in violation may receive an email or written notification. Repeat overages could be considered a violation of the CenturyLink internet service Terms and Conditions and result in service disruptions. To avoid violating the CenturyLink Excessive Use Policy, consider these ways to manage your monthly data usage.

How to change your CenturyLink Wi-Fi password

  • Make sure your device is connected to your modem, then open a web browser and go to http://192.168.0.1. 
  • Log into your modem with your Admin username and password, which should be on the side of your modem. 
  • Select Wireless Setup, then 2.4 GHz
  • Click on Wireless Security, select the name of your SSID and then choose what type of security you want. 
  • Select Both for encryption type and then Custom for the key/passphrase. There, you can customize your Wi-Fi password. 
  • Select Apply to save your updated password.

How to check for and report CenturyLink service outages

While CenturyLink takes pride in offering customers reliable service, outages can be an unavoidable occurrence from time to time. 

If your CenturyLink service isn’t working, first try to troubleshoot the problem yourself. In many cases, resetting the equipment can resolve the issue. 

When initial rebooting/troubleshooting doesn’t work, you can check the CenturyLink social media pages for any alerts or updates regarding service outages. You can also enter your account information and ZIP code on the CenturyLink troubleshooting page to check for service outages in your area.

To report a CenturyLink internet, home phone or TV service outage in your area, call the CenturyLink tech support number for your service type at any time.

How to pay your CenturyLink bill

Paying your CenturyLink bill is easy, and you can manage your monthly bill in one of these ways:

  • Call the Payment Specialist number 888.646.0004 between the hours of 8 a.m.-6 p.m. Monday – Friday to pay your bill over the phone.
  • Visit CenturyLink Quick Bill Pay or My CenturyLink to log into your account and pay your bill online.
  • Visit a CenturyLink store using the CenturyLink store locator to pay your bill in person.
  • Mail a check or money order along with your account number and remittance slip to your local CenturyLink payment office. Find your local CenturyLink mailing address here.

You can also set up CenturyLink AutoPay to make payments directly from your checking account, savings account, debit card or credit card without worrying about remembering to pay on time. You can enroll in AutoPay while logged into My CenturyLink.

CenturyLink customer service numbers

Need to speak with a CenturyLink customer service rep about your account? Or get technical support for your CenturyLink service? Find the CenturyLink customer service and tech support numbers you need below.

CenturyLink account and billing support

888.723.8010

Hours: Monday – Friday, 8 a.m.-6 p.m. local time.

The CenturyLink account and billing number is the best number for CenturyLink internet, home phone and Prism TV customers to call for assistance with updating their account information or making changes to their service.

The account and billing support number is also the best number to call for questions about your bill. If you just need to pay your bill, call the Payment Specialists number for quicker service.


CenturyLink tech support

CenturyLink internet – 877.646.3282

CenturyLink home phone – 800.788.3600

CenturyLink Prism TV – 866.314.4148

All available 24/7

The CenturyLink technical support number you should call will vary by which service type you need assistance with. Notice there is a different number for CenturyLink internet, home phone and TV services. All CenturyLink tech support numbers are operational 24 hours a day, seven days a week.

Call the tech support number to troubleshoot service issues, report damaged or faulty equipment, get assistance installing equipment or schedule a service appointment.


CenturyLink customer service for business accounts

877.726.6875

Hours: Monday – Friday, 6 a.m.-6 p.m. MT.

Got a business account with CenturyLink? Your call takes priority with CenturyLink business account representatives. Call the dedicated CenturyLink business support line for quick, helpful service.

You can also visit the CenturyLink business support page for additional contact information and quick links to reports and guides regarding your service.


Additional CenturyLink customer service numbers

Ready to order new CenturyLink services?

We’re standing by to assist new CenturyLink customers with their order. Call now to speak with a CenturyLink expert and complete your order in minutes.

Call now: (844) 451-2720 (844) 451-2720

More ways to contact CenturyLink customer service

No time to call the CenturyLink customer service or technical support numbers? There are a few other ways you can get in touch with a CenturyLink representative.


Taylor Gadsden Taylor Gadsden
Taylor Gadsden

Staff Writer

@allconnect

@allconnect

Taylor is a veteran member of the Allconnect content team and has spearheaded a number of projects, most notably our holiday tech gift guide. Among her other top trafficked pieces is Best… Read more

CenturyLink customer service FAQs

How do I talk to a live person at CenturyLink?

You can talk live with a CenturyLink representative by phone, online chat or in person at a CenturyLink store location. 

What is CenturyLink Quick Bill Pay?

Quick Bill Pay is a fast, simple way to pay your CenturyLink bill online. See our CenturyLink bill pay information above for instructions on how to pay your CenturyLink bill with Quick Bill Pay.

Where’s my CenturyLink order status?

To find out your CenturyLink order status, start by checking your email for CenturyLink order status updates. You can also submit a Where’s My Tech request. Lastly, you can also chat online with a CenturyLink representative to find your order status.

What is the CenturyLink PPP username and what if I forgot it?

Some internet service providers use a PPP (Point-to-Point Protocol) connection and may require a PPP username and password. PPP uses authentication protocols to identify specific customers on a broadband internet connection. If you forgot your CenturyLink PPP username, you can chat with tech support to recover it.


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