CenturyLink
customer reviews
Overall Customer Satisfaction Rating:
3.7/5
Category Rating breakdown
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Price
3.5/5
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Speed
3.4/5
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Reliability
3.5/5
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Customer Service
3.5/5
What do CenturyLink customers think?
CenturyLink is a cable and fiber internet provider with ratings in the speed, reliability and customer service categories that are below average. CenturyLink has a limited plan selection compared to other top ISPs, but you’ll have the option to purchase high-speed fiber internet, depending on your location.
Featured Reviews
Very reliable and a great value. Have not had any reason to call customer service.
4.5/5
I feel like I have dial-up internet, it is so slow. Price is better than other companies, but is still too high.
2.5/5
CenturyLink technical customer service really came through for me yesterday! They troubleshooted my connectivity problem and got my Internet up and running super fast! Well done, CenturyLink!
5/5
CenturyLink rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on CenturyLink from Allconnect customers
2/5
extremely hard to get a real person mostly Bots
2/5
I signed up for a plan with faster service. It was installed but there was no improvement in my service. I called numerous times to get service rep to come and check my service but they could never make this happen. You can’t talk to a person, you can only communicate with a chat. I have canceled my service at one…
I signed up for a plan with faster service. It was installed but there was no improvement in my service. I called numerous times to get service rep to come and check my service but they could never make this happen. You can’t talk to a person, you can only communicate with a chat. I have canceled my service at one house and will cancel the service at this house as soon as I have time to research it.
2/5
after talking to the lady on the phone and confirming what plan i would be buying, she told me my plan was the 395 mbps, which i understand will be slower but im getting 10mbps. unacceptable. after checking my plan on the app, i was not signed up for 395 mbps, in fact that wasn’t an option. so i had to switch my plan…
after talking to the lady on the phone and confirming what plan i would be buying, she told me my plan was the 395 mbps, which i understand will be slower but im getting 10mbps. unacceptable. after checking my plan on the app, i was not signed up for 395 mbps, in fact that wasn’t an option. so i had to switch my plan to the fastest one and pay another fee to switch the plan.
5/5
Best price by far. Customer service is excellent. I’ve only had to call them 2 times in the last 6 years, one time was when I just moved, the other was when I inadvertently disconnected the power supply wire and didn’t know it. They came out the next day and fixed it for free.
5/5
I wish they have it for tvs not just ur phone or tablet
3/5
No local office: the building is there, but staff are non-existent. We have had two outages in the past 24 days. The first one lasted two days. We are not happy with this company, but no other reasonable options exist.
5/5
I have no complaints with service at this time
1/5
We have issues, tried callling them and was told they wont help, we are moving soon and will never use them again.
1/5
Century link doesn’t even have/is able to provide decent internet speeds and services in this area, I can’t even get Netflix titles to play without lagging, websites won’t load on my phone, and forget video games. I get 2mbps , and they can’t provide anything faster.
2/5
They’re not easy to contact. Their pricing is too high. Their customer service representatives are good, but the company itself is not easy to work with. Lots of IT type errors setting up internet at my new place.
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