CenturyLink
customer reviews
Overall Customer Satisfaction Rating:
3.6/5
Category Rating breakdown
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Price
3.4/5
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Speed
3.4/5
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Reliability
3.5/5
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Customer Service
3.4/5
What do CenturyLink customers think?
CenturyLink is a cable and fiber internet provider with ratings in the speed, reliability and customer service categories that are below average. CenturyLink has a limited plan selection compared to other top ISPs, but you’ll have the option to purchase high-speed fiber internet, depending on your location.
Featured Reviews
Very reliable and a great value. Have not had any reason to call customer service.
4.5/5
I feel like I have dial-up internet, it is so slow. Price is better than other companies, but is still too high.
2.5/5
CenturyLink technical customer service really came through for me yesterday! They troubleshooted my connectivity problem and got my Internet up and running super fast! Well done, CenturyLink!
5/5
CenturyLink rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on CenturyLink from Allconnect customers
1/5
CenturyLink is the worst internet provider in all areas bar none and their customer service is inferior as well – for example it takes them almost 3 months to hook you back up to the internet! – that’s insane!
4/5
Our installer was phenomenal’ Tony was so professional and kind.
3/5
Mediocre speed – no customer service
1/5
Terrible service.
1/5
Service has been ridiculously slow. We have had to restart the modem way too many times. We pay way too much for the service I am receiving
1/5
I have DirectTV with CenturyLink. Several times a week I restart when I turn on my TV. Very disappointed for the price they charge. Very poor performance.
3/5
Price is high for very slow network speed
1/5
The inability of being able to speak to an agent when service is out is null.
2/5
Service is sporadic and slow. Calling CenturyLink is a nightmare
2/5
extremely hard to get a real person mostly Bots
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