CenturyLink
customer reviews
CenturyLink customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
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Price
3.5/5
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Speed
3.5/5
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Reliability
3.6/5
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Customer Service
3.5/5
What do CenturyLink customers think?
CenturyLink is a cable and fiber internet provider with ratings in the speed, reliability and customer service categories that are below average. CenturyLink has a limited plan selection compared to other top ISPs, but you’ll have the option to purchase high-speed fiber internet, depending on your location.
Featured Reviews
Very reliable and a great value. Have not had any reason to call customer service.
4.5/5
I feel like I have dial-up internet, it is so slow. Price is better than other companies, but is still too high.
2.5/5
CenturyLink technical customer service really came through for me yesterday! They troubleshooted my connectivity problem and got my Internet up and running super fast! Well done, CenturyLink!
5/5
CenturyLink rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on CenturyLink from Allconnect customers
1/5
Slow service slow internet. Poor customer service
3/5
I’ve had service for a year And they want another deposit to get a lower fee. I don’t think so
1/5
Interruptions of service on a daily basis with no satisfactory explanation. Not getting what I am paying for.
3/5
They provide no customer service at all and the internet goes out often and is not fast.
1/5
We live rural and have no access to fiber while 2 miles away the local high school has actual high speed internet. We cannot keep a consistent connection. If more than one user is on, it’s problematic.
1/5
The only CenturyLink internet plan in my complex is 100gigbits. It’s about as terrible as you can imagine. I’m already considering that as a reason to move when my lease is up.
2/5
Not happy with the service that’s in the bedroom because the Internet is very slow and that’s why I watch the most TV
1/5
Century link is bad in all aspects. It’s the only internet available in our area besides satellite. We have no cell service in our area
5/5
I was told that I could get it cheaper if I filled out their paper for lower cost that the Goverment has stated. Before I moved my internet was free. It is long enough I should heard something other than billing told me.
3/5
If I could choose another provider I would. I pay for good internet but it has NEVER been the amounts I pay for. The only time it hits those speeds is for 30 minutes after I call their horrible customer service to complain about my speeds.
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