AT&T
customer reviews
AT&T customer reviews
Overall Customer Satisfaction Rating:
4/5
Category Rating breakdown
-
Price
3.7/5
-
Speed
3.8/5
-
Reliability
3.8/5
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Customer Service
3.8/5
What do AT&T customers think?
AT&T is a fiber and DSL internet service provider. AT&T’s fiber plans are amongst the best in the country, with symmetrical speeds up to 5,000 Mbps, and customers are happy with AT&T’s speed and reliability. AT&T scores a bit lower in the customer service and price categories, but its fiber plans offer great value for the cost.
Featured Reviews
I’m very satisfied with my internet with AT&T.
5/5
Only problems have been accessing my billing.
4/5
Download and upload speeds are not even near what I was told they would be and the service is costly.
3/5
AT&T rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on AT&T from Allconnect customers
2/5
Goes off line too frequently
2/5
Minimum internet speed and can only use ATT. I moved from somewhere with 1000mb to 50. It’s a shame.
5/5
Efficient and meets my needs
5/5
Fast and efficient
3/5
We don’t have a high bandwidth and will upgrade soon.
1/5
Very slow, a lot of times I have to wait more than five minutes to get connected
1/5
Too expensive
1/5
I had AT&T at my previous home. At my new home, I am paying more for less speed. I am still being billed for my previous address even though I canceled the service 1 month prior to moving. I am very disappointed a d dissatisfied with AT&T!!
1/5
Awful custommer service. They even charged me that I couldn’t connect an unfunctional router. Stay away!
5/5
Never needed to call customer service concerning my service.
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