AT&T
customer reviews
Overall Customer Satisfaction Rating:
4/5
Category Rating breakdown
-
Price
3.6/5
-
Speed
3.8/5
-
Reliability
3.8/5
-
Customer Service
3.8/5
What do AT&T customers think?
AT&T is a fiber and DSL internet service provider. AT&T’s fiber plans are amongst the best in the country, with symmetrical speeds up to 5,000 Mbps, and customers are happy with AT&T’s speed and reliability. AT&T scores a bit lower in the customer service and price categories, but its fiber plans offer great value for the cost.
Featured Reviews
I’m very satisfied with my internet with AT&T.
5/5
Only problems have been accessing my billing.
4/5
Download and upload speeds are not even near what I was told they would be and the service is costly.
3/5
AT&T rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on AT&T from Allconnect customers
5/5
Dropped Xfinity 1200/35 was paying $95 under a two year contract with my own equipment and 1.2 tb monthly data cap. Thru ATT fiber I went for the 2 gig symmetrical fiber here in Atlanta for $145 a month but may drop down to the 1 gig fiber for $80. I have no complaints, fiber connection has been speedy, love that theres no data…
Dropped Xfinity 1200/35 was paying $95 under a two year contract with my own equipment and 1.2 tb monthly data cap. Thru ATT fiber I went for the 2 gig symmetrical fiber here in Atlanta for $145 a month but may drop down to the 1 gig fiber for $80. I have no complaints, fiber connection has been speedy, love that theres no data caps, and I use my own router with the ATT gateway set to ip pass through.
5/5
AT&T service is the best so far, better than what I had in the past.
2/5
I have issues with my internet connection almost daily it seems. I work from home so this can be an issue.
2/5
Every year AT&T is jacking up my internet bill. It starts with $45 a month then right now, it is $105 a month. At present, I am looking for another provider.
3/5
The price keeps going up all the time.
2/5
Slow internet service.
5/5
AT&T Fiber is so much better than any other provider I’ve had in the past.
5/5
First time having Fiber Optic. Got the 1 GBps. Lightening fast. Love!!
1/5
I was with AT&T prior to the move and they stated that they can set up service at my new house and scheduled an install. Once I moved it and they say they were suppose to arrive at 8 in the morning but no one came. Called multiple times and spent 4 plus hours throughout the day speaking with them and waiting all day…
I was with AT&T prior to the move and they stated that they can set up service at my new house and scheduled an install. Once I moved it and they say they were suppose to arrive at 8 in the morning but no one came. Called multiple times and spent 4 plus hours throughout the day speaking with them and waiting all day to make sure I was home when I call for the 4th time at 6pm they told me that actually my appt was canceled due to the fact they do not provide service at my new home. I still don’t understand how they say they do and schedule an install but apparently they could not provide me service to begin with. And the fact the the multiple times I spoke with them the day they were suppose to come they said over and over that they were still coming. After all that time spent and extra day without internet since it was another week for me to set up another provider which prevented me from working since I work from home they simply stated sorry and there wasn’t anything else that could be done
2/5
They cancelled appointments and cancelled the entire order without communication. We’ve been with ATT since they were Bell South and this is the absolute worst experience we’ve ever had. We were tempted to change service altogether because of it.
prev
