AT&T
customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
-
Price
3.6/5
-
Speed
3.8/5
-
Reliability
3.8/5
-
Customer Service
3.8/5
What do AT&T customers think?
AT&T is a fiber and DSL internet service provider. AT&T’s fiber plans are amongst the best in the country, with symmetrical speeds up to 5,000 Mbps, and customers are happy with AT&T’s speed and reliability. AT&T scores a bit lower in the customer service and price categories, but its fiber plans offer great value for the cost.
Featured Reviews
I’m very satisfied with my internet with AT&T.
5/5
Only problems have been accessing my billing.
4/5
Download and upload speeds are not even near what I was told they would be and the service is costly.
3/5
AT&T rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on AT&T from Allconnect customers
2/5
We are limited in our area to 50/10 only even though we live in a fairly large area. Our cost is way above what others pay for triple the speed or more and it affected our DIRECTV and internet use.
5/5
Game changing latency. Always 100% uptime never had any buffering or downtimes from AT&T Fiber, I’ve gotten my full 1Gig speeds, hands down the true best provider.
2/5
Goes in and out. Often just spins and spins with no info as to why, what to expect, what to do.
3/5
Fiber service should be super fast, but mine is not.
2/5
ATT service is very reliable, but overpriced.. We customers seem to be victimized by a severe lack of competition.
5/5
Great service and reasonable price
5/5
Dropped Xfinity 1200/35 was paying $95 under a two year contract with my own equipment and 1.2 tb monthly data cap. Thru ATT fiber I went for the 2 gig symmetrical fiber here in Atlanta for $145 a month but may drop down to the 1 gig fiber for $80. I have no complaints, fiber connection has been speedy, love that theres no data…
Dropped Xfinity 1200/35 was paying $95 under a two year contract with my own equipment and 1.2 tb monthly data cap. Thru ATT fiber I went for the 2 gig symmetrical fiber here in Atlanta for $145 a month but may drop down to the 1 gig fiber for $80. I have no complaints, fiber connection has been speedy, love that theres no data caps, and I use my own router with the ATT gateway set to ip pass through.
5/5
AT&T service is the best so far, better than what I had in the past.
2/5
I have issues with my internet connection almost daily it seems. I work from home so this can be an issue.
2/5
Every year AT&T is jacking up my internet bill. It starts with $45 a month then right now, it is $105 a month. At present, I am looking for another provider.
prev
