AT&T customer service information

Find help options for AT&T internet, TV & phone service

(800) 288-2020

Order new AT&T services by calling (844) 451-2720 (844) 451-2720

AT&T bill pay options

There are a few convenient ways to pay your AT&T bill. Make a single payment to your AT&T account any of the following ways:

  • By phone: Call the AT&T customer service number: 1.800.288.2020 Monday-Friday between the hours of 8 a.m. and 7 p.m. ET, or Saturday 8 a.m. to 5 p.m.
  • By text: Download the myAT&T App and log into your account on the app to make payments.
  • Online: Visit and click “Sign in,” then select “View Your Statement” from the quick links section. Follow the instructions to complete your payment.
  • By mail: Find your payment mailing address and mail a check or money order with your statement.
  • In person: Locate your nearest AT&T store location and visit during store hours to make a payment.

If you have a question about your account or statement, call AT&T customer service at 1.800.288.2020. An AT&T customer service representative will assist you regarding your AT&T internet or TV services.

For questions and bill pay options for your AT&T wireless account, call the AT&T wireless customer service number at 1.800.331.0500. AT&T wireless customer service representatives can assist you with bill payments, account updates and lost or stolen phones.

Additional AT&T customer service contacts

Need to contact AT&T customer service with a question, make changes to your AT&T account or voice a concern? Along with calling the AT&T customer service number, there are a few ways you can chat with AT&T support.

Chat live with an AT&T representative 24/7

Visit: AT&T – Contact Us. Then tap on “Chat Available” and choose which AT&T service you’d like to live chat about.

Find an AT&T store location

Use the AT&T store locator to find the nearest AT&T store or AT&T authorized retailer.

AT&T Technical Support

Call the AT&T support number, 1.800.288.2020. AT&T Technical support for internet, TV and phone is available 24/7.

Find answers to frequently asked questions

Visit the AT&T support page and type your question in the search box at the top of the page.

AT&T customer service frequently asked questions

How do I talk to a live person at AT&T?

Call the AT&T customer service phone number, 1.800.288.2020. Once connected, press “0” each time an automated message begins until it prompts you to submit your phone number. It may then ask for the reason for your call before transferring you to a live agent.

Can I email AT&T customer service?

AT&T does not have a primary customer service email address for general account inquiries or filing complaints. For customer support, call AT&T customer service at 1.800.288.2020 or initiate an AT&T chat.

How do I report an AT&T cellphone outage?

To check if your cellphone service is down, visit the AT&T Troubleshooting page. Then log in with your AT&T account information and click on “Check for Outages.” If your AT&T wireless service is down, call AT&T technical support at 1.800.288.2020, or contact AT&T customer service via chat, Twitter or Facebook to report the outage.

Does AT&T have a customer retention department?

Yes. AT&T has retention departments for their home and wireless services. For internet and TV retention departments, call the AT&T customer service number at 1.800.288.2020 and ask to be transferred to the retention department. For AT&T wireless retention department, dial 611 from your AT&T phone or call the AT&T wireless customer service number at 1.800.331.0500.

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