AT&T customer service guide and FAQs

Find help options for AT&T internet, TV, home phone and wireless services

AT&T customer service numbers

Need to get in touch with AT&T customer service? For the best experience, it’s important to call the right number for the assistance you need. You’ll find customer service contact info for AT&T services below.

AT&T internet and U-verse TV customer service

800.288.2020

Hours: Monday – Friday, 8 a.m. – 7 p.m. local time. Saturday, 8 a.m. – 5 p.m. local time.

The AT&T customer service number is the best number for current AT&T internet, TV and home phone customers to call regarding their service. 

Call AT&T customer service to:

  • Make changes to your account
  • Pay your AT&T internet or TV bill
  • Transfer service to a new address
  • Add/remove AT&T services
  • Check shipping status of AT&T equipment

AT&T wireless customer service

800.331.0500 or 611 from your AT&T mobile phone

Hours: Every day, 7 a.m. – 10 p.m. local time

AT&T wireless customers should call 611 from their AT&T mobile phone or the AT&T wireless customer service number — not the AT&T customer service number — for the best experience. 

Call AT&T wireless customer service to:

  • Make changes to your account
  • Check shipping status of AT&T phones
  • Pay your AT&T wireless bill
  • Transfer service to a new address
  • Check for service outages

AT&T technical support

800.288.2020

Available 24/7

The AT&T technical support number is the same as their customer service number. The difference is that technical support agents are standing by 24/7 to assist you, whereas customer service representatives operate on a set schedule.

Call AT&T technical support to:

  • Troubleshoot internet or TV issues
  • Report a service outage
  • Get help installing AT&T equipment
  • Order replacement equipment
  • Schedule a service appointment

Additional AT&T customer service numbers

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Additional AT&T customer service contacts

Need to contact AT&T customer service with a question, make changes to your AT&T account or voice a concern? Along with calling the AT&T customer service number, there are a few ways you can chat with AT&T support.

Chat live with an AT&T representative 24/7

Visit: AT&T – Contact Us. Then tap on Chat Available and choose which AT&T service you’d like to live chat about. Available everyday from 7 a.m. to 1 a.m. ET.

Social media

Contact AT&T social media pages for a quick response, and for service news and updates. Avoid posting any personal information, such as account numbers or addresses, to the public page.

Find an AT&T store location

Use the AT&T store locator to find the nearest AT&T store or AT&T authorized retailer.

Find answers to frequently asked questions

Visit the AT&T support page and type your question in the search box at the top of the page.

AT&T troubleshooting and quick help guides

It may be possible to resolve your service issue without having to contact AT&T customer service. This can save you time or help you resolve an issue if a tech support agent is unavailable. 

Troubleshooting AT&T internet, TV or phone services

To troubleshoot common AT&T internet, TV and phone issues, go to ufix.att.com/portal. From there, you can sign in with your AT&T account information and narrow your search to troubleshoot topics related to your specific services. 

You can also find quick troubleshooting guides to check your order status, change account passwords, connect to a Wi-Fi network, set up your equipment and more.

Resetting your AT&T Wi-Fi Gateway router

Rebooting your router is a common quick fix for Wi-Fi connectivity issues. To reboot your router, press and release the Reset button on the AT&T Wi-Fi Gateway router and wait for it to power back up. You can also try unplugging the router, waiting five seconds, and plugging it back in.

To reset your AT&T Wi-Fi Gateway router, press and hold the Reset button for at least 10 seconds. 

*Important note: “resetting” your router may return it to factory settings. If you want to restart your router but keep any custom settings, try first to reboot the router, not reset it. Otherwise, make note of any custom settings before performing a reset so you may reapply them once the reset is complete.

Connecting to AT&T Wi-Fi hotspots

AT&T internet customers can take advantage of AT&T’s 30,000+ Wi-Fi hotspots across the U.S. When connecting to any Wi-Fi hotspot, be sure to take these Wi-Fi hotspot internet safety precautions.

To connect to a AT&T Wi-Fi hotspot:

  1. Enable Wi-Fi on your device
  2. Select the Wi-Fi network attwifi
  3. Open a browser and select I have an AT&T Account or Sign in with your AT&T Wi-Fi username and password.
  4. Log in with your AT&T internet account information.
  5. Select your AT&T network name from the Make a Selection drop-down list.
  6. Click Get Connected to connect to the AT&T Wi-Fi hotspot network.

If you don’t have AT&T internet service, but still wish to connect to an AT&T Wi-Fi hotspot, choose Purchase AT&T Wi-Fi Access at step 3. You can purchase temporary access to the AT&T Wi-Fi hotspot network for a set fee.

Managing your data use

Select AT&T internet plans have a data limit of 1 TB/mo. Going over your data limit can add fees to your monthly bill, so it’s important to keep an eye on your data usage throughout the month.

To view your data usage, go to att.com/my/#/login and enter your account information. From the next screen, you can review your account and see how much data you have used in the current billing cycle. If you’re approaching your monthly data limit, consider these steps to monitor your data usage.

How to pay your AT&T bill

There are a few convenient ways to pay your AT&T bill. Make a single payment to your AT&T account any of the following ways:

  • By phone: 800.288.2020. Call the AT&T customer service number, Monday – Friday between the hours of 8 a.m. and 7 p.m. ET, or Saturday 8 a.m. to 5 p.m.
  • By text: Download the myAT&T App and log into your account on the app to make payments.
  • Online: Visit att.com and click Sign in, then select View Your Statement from the quick links section. Follow the instructions to complete your payment.
  • By mail: Find your payment mailing address and mail a check or money order with your statement.
  • In person: Locate your nearest AT&T store location and visit during store hours to make a payment.

Paying your AT&T wireless bill

You can also pay your AT&T wireless bill online at att.com, with the myAT&T app or at an official AT&T store location. You can also set up automatic payments online or with the myAT&T app, which may qualify you for a monthly discount.

To pay your AT&T wireless bill over the phone, call the AT&T wireless customer service number (800.331.0500) between the hours of 7 a.m. – 10 p.m. local time. An AT&T customer service representative will receive and process your AT&T wireless bill payment.

AT&T customer service frequently asked questions

How do I talk to a live person at AT&T?

To chat live with an AT&T representative, go to att.com/support/contact-us and select the service you need assistance with. Scroll down and click the Chat Live box. A dialogue box will appear where you can enter brief information about your account and issue before being connected to a live AT&T representative. Note that the live chat option is only available from  7 a.m. – 1 a.m. ET.

Is AT&T customer service 24 hours?

AT&T customer service hours for internet, TV and home phone services are Monday – Friday, 8 a.m. – 7 p.m. local time and Saturday, 8 a.m. – 5 p.m. local time.

AT&T wireless customer service hours are 7 a.m. – 10 p.m. local time, every day of the week.

AT&T tech support is available 24/7.

How do I report an AT&T cellphone outage?

To check if your cellphone service is down, visit the AT&T Troubleshooting page. Then log in with your AT&T account information and click on Check for Outages. If your AT&T wireless service is down, call AT&T technical support at 800.288.2020, or contact AT&T customer service via chat, Twitter or Facebook to report the outage.

How can I access my AT&T U-verse account?

Go to att.com/my/#/login. Enter your account login information for access to your AT&T U-verse account. You can view your account information, make changes to your account or plan, pay your bill, troubleshoot issues or perform a variety of other customer service-related tasks from the AT&T U-verse account page.


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