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Contact Xfinity customer service

Find the fastest way to contact a Xfinity customer service representative by phone or online.

Contact Xfinity using these phone numbers

Getting in touch with Xfinity customer service is easy — you can find customer service contact info for all Xfinity services below. Whether you call Xfinity, chat online or go to a store location, there is a representative available to help you virtually 24/7.

Xfinity’s customer service phone number is: (800) 934-6489

Customer Service Hours: Monday — Saturday, 7 a.m.-9 p.m.

The Xfinity customer service number can assist you with all your inquiries. Call Xfinity customer support for: 

  • Tech support
  • Billing and payments
  • Add/remove services, such as TV packages
  • Check the status of your appointment

Additional Xfinity customer service numbers

What do you need when you call Xfinity customer service? 

There are a few things you will need to have ready when you call Xfinity customer service:

  • Your ZIP code
  • The phone number associated with your account
  • Your Xfinity account number

Quickest way to reach a live Xfinity representative

If you don’t have the information above, or you are not an existing customer, here is the quickest way to navigate the phone system to get to the correct department, or to reach a live Xfinity representative:

Call (800) 934-6489.

  1. Press 9 or say Spanish if you need to go to the Spanish menu
  2. You will be immediately prompted to enter your ZIP code where you have or want Xfinity service
  3. If you do not enter a ZIP code here, you will be asked for a phone number or account number, or prompted to say “new customer” if you are trying to sign up for new service
  4. If you do nothing at this point, you will be asked to select one of the following options in order to continue to an Xfinity representative: 
  5. Say “Tech support” or press 1
  6. Say “Billing and payment” or press 2
  7. Say “Other options” or press 3 (Other options include “add service or products,” “remove services or products” and “appointments”)
  8. If you do not select one of the options above, you will be prompted to press 0 to get to an live agent

How to reach Xfinity technical support 

Call (800) 934-6489 | Hours: Monday — Saturday, 7 a.m.-9 p.m.

Xfinity’s tech support number is the same as their customer service number. To quickly reach a tech support representative, enter the ZIP code associated with your account, then say “technical support” when prompted.

Call Xfinity tech support for issues such as:

  • Modem/router not working
  • Setting up your X1 TV remote
  • Not getting a dial tone on your home phone

Tired of waiting on the phone? 

If you’re phone-averse or just don’t have the time to call Xfinity, you’re in luck. Many Xfinity customer service issues can be easily handled through your online Xfinity account. Don’t worry about picking up the phone for these common issues. We’ll show you how to handle them online in a flash.

Ready to order new Xfinity services?

Find out more about the Xfinity bundle deals in your area by speaking with an Xfinity expert. Call now to order new Xfinity service. 

Call now (844) 451-2720

How to pay your Xfinity bill

There are half a dozen different ways to pay your Xfinity bill each month, so choose the method that is most convenient for you.

To pay your Xfinity bill, you can:

  • Call Xfinity customer service at 1-800-Xfinity (or (800) 934-6489) to pay your bill by phone
  • Visit www.xfinity.com to make an Xfinity bill payment online
  • Download the Xfinity My Account app to make an Xfinity bill payment via mobile
  • Visit an Xfinity location using the Xfinity store locator to pay your Xfinity bill in person
  • Set up an Xfinity live chat to have an agent walk you through the bill pay process

You can also set up automatic bill pay to have payments drafted directly from your bank account. Enrolling in automatic bill pay may also qualify you for discounts off your monthly Xfinity bill.

Xfinity troubleshooting and quick help guides

Save time by troubleshooting service issues without having to contact Xfinity customer service. Of course, Xfinity customer support is available 24/7 to help. 

Resetting your Xfinity password

Xfinity makes it easy to reset your password. You can change your password via their custom Reset tool, via the My Account page or in the Xfinity App. 

Make sure your new password is at least eight characters, including one letter and one number or special character. Be sure your new password doesn’t include any spaces, your name or any part of your Xfinity ID.

  1. To use the Reset Tool, visit xfinity.com/password, enter your Xfinity ID and select how you would like to reset your password. Forgot your Xfinity ID? It’s usually your mobile phone number or email. If neither of those work, you can reset your ID here.
  2. To change your password via the My Account page, sign in to your Xfinity account, select the Users tab, then Edit.
  3. To change your password in the Xfinity My Account app, simply sign-in on your mobile phone, go to Account Information and select Change Password.

Troubleshooting your Xfinity internet connection

If you’re having trouble with your Xfinity connection, there are a few quick steps you can take to rule out common issues. 

  1. First, check for an outage in your area. Find out if there’s an outage in your area and when you’ll be back online at the Xfinity status center.
  2. Reset your equipment. Turn off your computer, unplug your gateway router and plug it back in after 15-20 seconds. Turn your computer back on. 
  3. Inspect all cables, connectors and outlets to make sure no lines are damaged or loose. 

Manage your Xfinity data usage

Most Xfinity residential internet customers have a data limit of 1.2 TB, which is a virtually unlimited amount of data — equivalent to streaming 21 hours per day. However, if you want to check on your actual data usages for the month, or just want to see what else a terabyte of data can get you, go here.

Contact Xfinity customer service online

There are several ways you can contact Xfinity customer support at any time of day.

Xfinity customer service FAQs

Where can I find a list of Xfinity-approved third-party devices?

Xfinity Internet customers can determine whether their third-party equipment is approved for internet and voice usage at My Device Info. Input your ZIP code and select your download speed to see a complete list of approved equipment.

You can rent an upgraded modem with Xfinity or you can buy a Xfinity compatible modem with better capabilities from the My Device Info list. If you’ve been notified by Xfinity that you’re eligible for an equipment upgrade, visit www.xfinity.com/equipmentupdate (you will need to login to your Xfinity account first).

Check out Xfinity’s Status Center for the most up-to-date information on your connection status, outages in your area and easy solutions to service issues without agent assistance.

There is no official email address for Xfinity customer service or technical support. The best way to contact Xfinity customer service is to call (800) 934-6489 or engage in a live chat with an Xfinity representative.

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Lisa Iscrupe

Written by:

Lisa Iscrupe

Writer, Broadband & Data Content

Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Her work has been referenced by CNN and other national sources. In Lisa’s Words: Ever… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband Content

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