XFINITY customer service information

Existing XFINITY customer support

1.800.934.6489

Order new XFINITY service by calling 1-888-888-8888
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Pay your XFINITY bill

Paying your XFINITY bill is easy with plenty of ways to access your account and make payments. You can:

  • Call 1-800-XFINITY to pay by phone
  • Visit www.xfinity.com to pay your bill online
  • Download the XFINITY My Account app to pay your bill by mobile
  • Visit an XFINITY location using the XFINITY store locator to pay your bill in person
  • Set up a live chat to have an agent walk you through the process

XFINITY customers can also set up automatic bill pay to have payments drafted directly from their bank account without worrying about paying on time or remembering to make payments.

Additional ways to contact XFINITY customer service

Looking for more ways to get support? Check out some alternative ways to get in touch with XFINITY existing customer support.

  • Chat live with an XFINITY representative 24/7

    Get instant answers to technical and account questions.

  • Contact Accessibility Support

    Learn more about closed captioning, voice guidance and other support features for users with disabilities here.

  • Find an XFINITY store location

    Find out where you can get assistance in person using the XFINITY Store Locator.

  • Find answers to frequently asked questions

    Visit www.xfinity.com/support for help with XFINITY products and services.

Frequently asked customer service questions

Comcast XFINITY Internet customers can determine whether their third-party equipment is approved for internet and voice usage at My Device Info. Input your ZIP code and select your download speed to see a complete list of approved equipment.

You can rent an upgraded modem with XFINITY or you can buy a compatible modem with better capabilities from the My Device Info list. If you’ve been notified by XFINITY that you’re eligible for an equipment upgrade, visit www.xfinity.com/equipmentupdate.

Check out XFINITY’s Status Center for the most up-to-date information on your connection status, outages in your area and easy solutions to service issues without agent assistance.

Setting up your XFINITY X1 remote is quick and easy with X1 Remote Setup. Select your remote model and the type of device you’d like to control along with the brand. From there, you’ll get brand specific instructions to program your XFINITY X1 remote.

XFINITY

Learn more about XFINITY services

Our experts are standing by!

We’re waiting to assist with your new XFINITY order today. We’ll help compare plans and providers in your area, and help you schedule your new service install. Call now.

1.888.888.8888 1.888.888.8888