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How to call or contact Xfinity customer service

Find help options to contact customer service, pay your bills, troubleshoot and more.

Xfinity customer service numbers

Getting in touch with Xfinity customer service is easy — you can find customer service contact info for all Xfinity services below. Whether you call Xfinity, chat online or go to a store location, there is a representative available to help you virtually 24/7.

Call Xfinity customer service number for internet, TV and voice

800.934.6489

Hours: Monday — Saturday, 7 a.m.-9 p.m.

The Xfinity customer service number can assist you with all your inquiries. 

Call Xfinity customer support for: 

  • Tech support
  • Billing and payments
  • Add/remove services, such as TV packages
  • Check the status of your appointment

Xfinity customer service – technical support

800.934.6489

Hours: Monday — Saturday, 7 a.m.-9 p.m.

Xfinity’s tech support number is the same as their customer service number.

To quickly reach a tech support representative, enter the ZIP code associated with your account, then say “technical support” when prompted.

Additional Xfinity customer service numbers

Ready to order new Xfinity services?

Find out more about the Xfinity bundle deals in your area by speaking with an Xfinity expert. Call now to order new Xfinity service. 

Call now (844) 451-2720 (844) 451-2720

How to pay your Xfinity bill

Paying your Xfinity bill is simple with plenty of ways to access your account and make payments. To pay your Xfinity bill, you can:

  • Call Xfinity customer service at 1-800-Xfinity (800.934.6489) to pay your bill by phone
  • Visit www.xfinity.com to make an Xfinity bill payment online
  • Download the Xfinity My Account app to make an Xfinity bill payment via mobile
  • Visit an Xfinity location using the Xfinity store locator to pay your Xfinity bill in person
  • Set up an Xfinity live chat to have an agent walk you through the bill pay process

You can also set up automatic bill pay to have payments drafted directly from your bank account. Enrolling in automatic bill pay may also qualify you for discounts off your monthly Xfinity bill.

Xfinity troubleshooting and quick help guides

Save time by troubleshooting service issues without having to contact Xfinity customer service. Of course, Xfinity customer support is available 24/7 to help. 

Resetting your Xfinity password

Xfinity makes it easy to reset your password. You can change your password via their custom Reset tool, via the My Account page or in the Xfinity App. 

Make sure your new password is at least eight characters, including one letter and one number or special character. Be sure your new password doesn’t include any spaces, your name or any part of your Xfinity ID.

  1. To use the Reset Tool, visit xfinity.com/password, enter your Xfinity ID and select how you would like to reset your password. Forgot your Xfinity ID? It’s usually your mobile phone number or email. If neither of those work, you can reset your ID here.
  2. To change your password via the My Account page, sign in to your Xfinity account, select the Users tab, then Edit.
  3. To change your password in the Xfinity My Account app, simply sign-in on your mobile phone, go to Account Information and select Change Password.

Troubleshooting your Xfinity internet connection

If you’re having trouble with your Xfinity connection, there are a few quick steps you can take to rule out common issues. 

  1. First, check for an outage in your area
  2. Reset your equipment. Turn off your computer, unplug your gateway router and plug it back in after 15-20 seconds. Turn your computer back on. 
  3. Inspect all cables, connectors and outlets to make sure no lines are damaged or loose. 

Manage your Xfinity data usage

Most Xfinity residential internet customers have a data limit of 1 TB, which is a virtually unlimited amount of data — equivalent to streaming 21 hours per day. However, if you want to check on your actual data usages for the month, or just want to see what else a terabyte of data can get you, go here.

Other ways to contact Xfinity customer service

There are several ways you can contact Xfinity customer support any time of day.

Ask Xfinity chat available 24/7

Get instant answers to technical and account questions.

Schedule a callback

Schedule an Xfinity representative to call you back when you are free. 

Troubleshoot in the Xfinity forums  

Visit the Xfinity forums to share knowledge with other customers and find answers from experts. Troubleshoot common problems to resolve any issues quickly.

Contact accessibility support

Learn more about closed captioning, voice guidance and other support features for users with disabilities.

Report an Xfinity outage 

Monitor local outages as well as your connection status at the Xfinity status center.

Find an Xfinity store location

Find out where you can get assistance in person using the Xfinity Store Locator.

Xfinity customer service frequently asked questions

Where can I find a list of Xfinity-approved third-party devices?

Xfinity Internet customers can determine whether their third-party equipment is approved for internet and voice usage at My Device Info. Input your ZIP code and select your download speed to see a complete list of approved equipment. Looking to buy new equipment? Check out our list of top-rated Xfinity modems and routers

How can I upgrade my Xfinity internet modem?

You can rent an upgraded modem with Xfinity or you can buy an Xfinity compatible modem with better capabilities from the My Device Info list. If you’ve been notified by Xfinity that you’re eligible for an equipment upgrade, visit www.xfinity.com/equipmentupdate.

My Xfinity internet service is out. Where can I find information on local outages?

Check out Xfinity’s Status Center for the most up-to-date information on your connection status, outages in your area and easy solutions to service issues without agent assistance.

Can I email Xfinity customer service?

There is no official email address for Xfinity customer service or technical support. The best way to contact Xfinity customer service is to call 800.934.6489 or engage in a live chat with an Xfinity representative.


Call to order new Xfinity services

We’re waiting to assist with your new Xfinity order today. Call now to shop available Xfinity plans and special offers in your area.

or call us today: (844) 451-2720

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