Xfinity
customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.5/5
-
Speed
3.8/5
-
Reliability
3.8/5
-
Customer Service
3.5/5
What do Xfinity customers think?
Xfinity is a cable internet provider that is widely available throughout the U.S., with plans and pricing varying by region. Xfinity customers who took our survey were happy with Xfinity’s prices – Xfinity has an excellent plan variety with low-cost internet options. Xfinity customers were also satisfied with their Xfinity internet speeds. Xfinity offers plans with speeds from 75 – 6,000 Mbps, depending on your location.
Featured Reviews
I love Xfinity. I’ve never had a problem with them.
5/5
The agent was very highly knowledgeable, efficient, helpful and patient with helping my needs.
5/5
Service is adequate, but the process to set an install appointment was awful. Got 2 appointments with no one showing up. They said they had no record of the appointments. They finally showed up for the 3rd appointment.
4/5
Xfinity Rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Xfinity from Allconnect customers
5/5
Very good
5/5
Comcast Xfinity is a great ISP, however, be ready to pay $200 a month for two tvs. They start you low, but then after the first year they crank up the price – big time! In fact, I will have to use my Google TV to watch TV because of the outlandish price – nearly $200 a month now for BASIC plan! I love…
Comcast Xfinity is a great ISP, however, be ready to pay $200 a month for two tvs. They start you low, but then after the first year they crank up the price – big time! In fact, I will have to use my Google TV to watch TV because of the outlandish price – nearly $200 a month now for BASIC plan! I love my Xfinity, they offer reliable service, great customer service, and rarely have an outage. BEST ISP out there IF YOU CAN AFFORD IT!
3/5
Xfinity has the worst customer service. If you want a copy of your statement you need to go to the physical store! If you call CS the recorded message says to visit your local store for help.
3/5
The price creep strikes again with Comcast
3/5
Xfinity came to my house to install a new box in my TV. When the tech left none of my antenna tv’s worked. They shorted my power antenna and will not pay for a fix unless I prove that it was the tech who broke it. The person I am dealing with (tech manager) is not easy to get along with and I doubt…
Xfinity came to my house to install a new box in my TV. When the tech left none of my antenna tv’s worked. They shorted my power antenna and will not pay for a fix unless I prove that it was the tech who broke it. The person I am dealing with (tech manager) is not easy to get along with and I doubt he will aprove the fix.
1/5
Worst customer service
2/5
The sign up deal was too good too be true but I went for it anyways. Before I say anything I must comment on the customer service agents. They were all beyond charming they listened to my grievances promised resolution suggested upgrade and assured me they had it under control. I hung up each time feeling good about my issues..( 6 times in less…
The sign up deal was too good too be true but I went for it anyways. Before I say anything I must comment on the customer service agents. They were all beyond charming they listened to my grievances promised resolution suggested upgrade and assured me they had it under control. I hung up each time feeling good about my issues..( 6 times in less than one month!) Well the internet speed still sucks. The ” free” phone can’t be exchanged or fixed without leaving me with no communication. The billing is totally wack and I’m not getting or able to send, receive or have unlimited high speed phone service proceed with caution!
5/5
Very good.
3/5
All chat interaction is very frustrating. Takes forever just to get switched to live agent.
5/5
Great
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