Xfinity
customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
-
Price
3.5/5
-
Speed
3.8/5
-
Reliability
3.8/5
-
Customer Service
3.5/5
What do Xfinity customers think?
Xfinity is a cable internet provider that is widely available throughout the U.S., with plans and pricing varying by region. Xfinity customers who took our survey were happy with Xfinity’s prices – Xfinity has an excellent plan variety with low-cost internet options. Xfinity customers were also satisfied with their Xfinity internet speeds. Xfinity offers plans with speeds from 75 – 6,000 Mbps, depending on your location.
Featured Reviews
I love Xfinity. I’ve never had a problem with them.
5/5
The agent was very highly knowledgeable, efficient, helpful and patient with helping my needs.
5/5
Service is adequate, but the process to set an install appointment was awful. Got 2 appointments with no one showing up. They said they had no record of the appointments. They finally showed up for the 3rd appointment.
4/5
Xfinity Rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Xfinity from Allconnect customers
5/5
High speed, no drag, most excellent internet provider I’ve had. Very affordable for all people.they priced it for americans
3/5
First; I want all who read this to know that I was very impressed with Mario, the tech installer. He’s very pleasant in manner and appearance. For unknown reason, there was no hookup wire so Mario climbed a utility pole and installed the necessary equipment. He followed protocol with booties over shoes, etc. Before Mario left, he made sure all my questions were answered….
First; I want all who read this to know that I was very impressed with Mario, the tech installer. He’s very pleasant in manner and appearance. For unknown reason, there was no hookup wire so Mario climbed a utility pole and installed the necessary equipment. He followed protocol with booties over shoes, etc. Before Mario left, he made sure all my questions were answered. Experience with Xfinity itself was rocky and it took about two weeks before I could actually watch anything on TV and it was my understanding the pkg I chose would include voice. However, I’m still looking for that. Im 84 years old and partially disabled so really need access to phone as I’ve been known to fall and need assistance ASAP.
4/5
Very expensive for the few stations I watch.
1/5
Xfinity is not reliable and if you have to call in for anything get ready to spend hours talking to out of country people who do nothing. Very unprofessional company.
1/5
Comcast/Xfinity is hands-down the worst company I have ever had a service provider. They have no competition in our area and it’s obvious when it comes to customer service and options.
5/5
Okay
2/5
To install, they drilled a hole in the side of the house and did not seal it.
5/5
I had someone that came to my house today, October 3. His name was Chris. He was the best ever straightened out my Internet very experienced. I would rate him not a 10, I would rate him a 20 very professional. This guy fixed my Internet, which I waited two weeks for, very happy with him. He deserves a raise.
1/5
We own a business that we have to upload alot of pictures at a time .. This internet is awful, we have complained multiple times, replaced our equipment multiple times and still it is terrible. Cant wait to be able to switch.
3/5
The cable connection is good and reliable. However, customer service is lacking. You have to jump through hoops just to get a human being to respond to a computer chat. Once you get through, the agents are helpful, but it takes great patience.
prev
