Xfinity customer reviews

Overall Customer Satisfaction Rating:

3.9/5

4,132 customer reviews
Xfinity

Category Rating breakdown

  • Price

    3.5/5

  • Speed

    3.8/5

  • Reliability

    3.8/5

  • Customer Service

    3.5/5

What do Xfinity customers think?

Xfinity is a cable internet provider that is widely available throughout the U.S., with plans and pricing varying by region. Xfinity customers who took our survey were happy with Xfinity’s prices – Xfinity has an excellent plan variety with low-cost internet options. Xfinity customers were also satisfied with their Xfinity internet speeds. Xfinity offers plans with speeds from 75 – 6,000 Mbps, depending on your location. 

Kerry
12/26/23

I love Xfinity. I’ve never had a problem with them.

5/5

Maria
1/12/24

The agent was very highly knowledgeable, efficient, helpful and patient with helping my needs.

5/5

Anonymous Miami
2/20/24

Service is adequate, but the process to set an install appointment was awful. Got 2 appointments with no one showing up. They said they had no record of the appointments. They finally showed up for the 3rd appointment.

4/5

Xfinity Rating characteristics explained

Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.

Read more on Xfinity from Allconnect customers

xfinity

1/5

Leslie
East Hampton, CT
12/13/24

This is the WORST company for customer service. After 8 hours online attempts with virtual assistant to fix the problem, they finally allowed me to speak with an agent (again virtual) who scheduled an appointment. They came, and made a robocall to my house which my phone silenced then pulled away never coming to fix anything. I rescheduled (again with AI), promised and confirmed…

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Price
Speed
Reliability
Customer Service
xfinity

2/5

Anonymous
12/13/24

Constantly have shared the interruption. Partly due to the fact if there’s construction in this building.

Price
Speed
Reliability
Customer Service
xfinity

5/5

Brenda
Atlanta, GA
12/8/24

Tech address all concerns and explain what the next step I needed to take.

Price
Speed
Customer Service
xfinity

1/5

Sam
Virginia
12/6/24

1. Each year your price will go up. I started at $30/month on a promotion. Went up to $60/month after the promo ended. Two days ago, it went up again to $105 for basic internet. 1-0-5-dollars for BASIC. 2. They throttle your connection. I was lucky to get 30 Mbps download speeds. It didn’t start this way. When I started with them my speeds…

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Price
Speed
Reliability
Customer Service
xfinity

5/5

Nemeths
Spoke
12/5/24

Great job Xfinity!

Price
Speed
Reliability
Customer Service
xfinity

5/5

Carla
Richmond, CA
12/4/24

Very good

Price
Speed
Reliability
Customer Service
xfinity

5/5

Michael
Roanoke, VA
11/22/24

High speed, no drag, most excellent internet provider I’ve had. Very affordable for all people.they priced it for americans

Price
Speed
Reliability
Customer Service
xfinity

3/5

Nancy
Shelton, WA
11/18/24

First; I want all who read this to know that I was very impressed with Mario, the tech installer. He’s very pleasant in manner and appearance. For unknown reason, there was no hookup wire so Mario climbed a utility pole and installed the necessary equipment. He followed protocol with booties over shoes, etc. Before Mario left, he made sure all my questions were answered….

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Price
Speed
Reliability
xfinity

4/5

Anonymous
11/11/24

Very expensive for the few stations I watch.

Price
Speed
Reliability
xfinity

1/5

Anonymous
California
10/28/24

Xfinity is not reliable and if you have to call in for anything get ready to spend hours talking to out of country people who do nothing. Very unprofessional company.

Price
Speed
Reliability
Customer Service
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