How to cancel or transfer your Xfinity service

Move your Xfinity service to your new home

When you move to a new home, you don’t necessarily have to cancel your Xfinity internet service. Instead, you can transfer it to your new address. Follow these simple steps:

1. Sign in to your account, visit xfinity.com/moving and click Shop internet
2. Enter the date you’re moving, your contact information, and your new address
3. Indicate whether you want to keep your plan as it is or make changes
4. Choose between self-installation or professional installation
5. Review your information and click Submit Order

If you’re moving, make sure to check that Xfinity is available in your new area before completing your online moving form.

Is Xfinity available in your new area?

Check availability

Or call us today: (844) 451-2720 (844) 451-2720

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Canceling your Xfinity service

You can cancel your Xfinity service in many different ways, including over the phone, via online chat, in person by visiting an Xfinity store, through an online form or via mail. You can use the same methods for canceling both internet and television service.

Are you eligible to cancel your Xfinity service?

In most cases, Xfinity charges a fee to cancel your Xfinity service early. The early termination fee (ETF) is $10 per remaining month on your contract. You’re responsible for this fee if you move to a Comcast serviceable area and don’t transfer your service or if you move to a non-Comcast serviceable area. You won’t pay the ETF if you downgrade your service, the account holder is deceased, or you’re leaving for an active-duty military deployment.

Canceling your Xfinity service online

You can cancel your Xfinity service online in two different ways. First, you can complete an online cancellation form. You’ll hear from an Xfinity employee within two days to confirm your cancellation. You can also contact Xfinity via online chat.

Canceling your Xfinity service over the phone

To cancel your Xfinity service over the phone, call 1-800-XFINITY (800-934-6489). When you get to the menu, say “cancel service” and you’ll be connected with a customer service representative who can help you cancel your service.

Canceling your Xfinity service in person

You can cancel your Xfinity service by visiting a local Xfinity store. The company has more than 300 retail outlets, so you should be able to find a location near you. When you cancel in person, make sure to bring any rented equipment with you.

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Pausing Xfinity service

If you’re going out of town for an extended period of time, you can temporarily pause your Xfinity internet service. To pause your internet service, either contact Xfinity and tell them you’d like a seasonal hold or visit comcastseasonal.com to enroll.

Call (800) 934-6489 to speak with an Xfinity customer service representative.

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How to return your Xfinity equipment

When it comes to returning your Xfinity equipment, you have several different options. First, you can simply visit an Xfinity store or Comcast service center and return your equipment there. It will be immediately removed from your account.

You can also initiate your return on the Xfinity website by signing in and visiting the “Equipment Return” page. The company will provide you with a return label, which you can print and attach to your equipment box. Once you have a return label attached to your box, you can either bring it to a UPS store or call 1-800-PICK-UPS to schedule an at-home pickup.

Find an Xfinity store near you.

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Canceling because of service price or moving to a new area? 

Whether you’re canceling your Xfinity plan because of high prices or because you’re moving to a new area, you’ll have to find a new internet service provider. Use Allconnect to shop for your next internet plan. You can compare the features of different internet plans to find which is right for you.

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Cancel Xfinity FAQs

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