Spectrum internet and TV in New York, NY

Spectrum services and features

Spectrum is one of the three main internet service providers (ISP) in New York City, along with Verizon and Optimum. Spectrum is a cable provider that covers about 64% of NYC for internet, TV, home phone and mobile services.

Benefits: One of the most attractive aspects of Spectrum is that there are no data caps or contracts. This means that you will never be charged an overage fee or a cancellation fee. You also have access to Spectrum Wi-Fi hotspots throughout the country on up to 15 registered devices.  

Services: With Spectrum, you have access to services for both internet and TV to help maximize your experience and solve any problems you might have. 

• 24/hr Virtual Assistant
• TV Troubleshooting
• Internet speed test

Spectrum apps: Spectrum offers three different apps for your various TV and internet needs. You can access these apps through the app store or Google Play.  

• Spectrum TV app:  Watch TV, access your DVR, schedule TV recordings.
• My Spectrum app: Pay your Spectrum bill, troubleshoot and access your Wi-Fi network.
• Spectrum Mobile app: For customers of Spectrum Mobile to manage account info.

TV and internet equipment: Spectrum has uniquely low equipment fees compared to other providers. Some equipment is even free. 

• Modem: When you purchase a Spectrum internet package, a modem is included for free. 
• Router: If you want in-home Wi-Fi, you will also need to rent a router for $5/mo.
• TV receiver and remote: The receiver and remote costs $7.99/mo. and comes with a built-in DVR so you don’t need to rent additional equipment to record your shows. You do, however, have to pay an additional fee of $4.99/mo. to access the DVR feature. 

Where is Spectrum available in NYC?

Spectrum is available in all five NYC boroughs, including The Bronx, Brooklyn, Manhattan, Queens and Staten Island. Spectrum offers coverage in nearly 100% of Manhattan, including Harlem, Chelsea, Gramercy Park, Greenwich Village, the East Side and the Inwood area. Similarly, Spectrum has nearly complete coverage throughout Queens and Staten Island, including Port Richmond, Stapleton, South Shore and Mid-Island.

Brooklyn and The Bronx have significantly less Spectrum coverage. The western third of Brooklyn is covered by Spectrum, as is only the northernmost part of The Bronx, including the Mount Vernon area. 

See which ZIP codes Spectrum internet covers in Brooklyn and The Bronx:

Brooklyn: 11201, 11205, 11206, 11209, 11213, 11215, 11216, 11217, 11219, 11220, 11222, 11228, 11231, 11232, 11238

The Bronx: 10463, 10466, 10470

Spectrum retail store locations in NYC

Visit a Spectrum store near you in any New York City borough, or make an in-store appointment to cut down on wait times. In most Spectrum stores you can pay your bill, get a self-install kit, see equipment demos and more. Call ahead to see exactly which features your nearest store offers.

The Bronx:

• 701 N. MacQuesten Pkwy, Mt. Vernon, NY 10552, 866.874.2389

Brooklyn:

• 118 Flatbush Ave., Brooklyn, NY 11217, 888.406.7063
• 769 5th Ave., Brooklyn, NY 11232, 866.874.2389
• 177 North 7th St Brooklyn, NY 11211, 888.406.7063
• 531 86th St Brooklyn, NY 11209, 888.406.7063

Manhattan

• 1360 3rd Ave., New York, NY 10075, 866.874.2389
• 700 Broadway, New York, NY 10003, 866.874.2389
• 43 W. 23rd St., New York, NY 10010, 888.406.7063
• 396 Grand St., New York, NY 10002, 888.406.7063
• 261 3rd Ave., New York, NY 10010, 888.406.7063
• 1865 Broadway, New York, NY 10023, 888.406.7063
• 2554 Broadway, New York, NY 10025, 866.874.2389

Queens

• 133-19 Atlantic Ave., Queens, NY 11418, 866.874.2389
• 40-24 College Point Blvd., Queens, NY 11354, 866.874.2389
• 28-56 Steinway St., Astoria, NY 11103, 888.406.7063
• 31-01 23rd Ave., Astoria, NY 11105, 866.874.2389
• 80-28 Cooper Ave., Suite 6-112 Glendale, NY, 11385.888.406.7063
• 164-10 Jamaica Ave., Jamaica, NY 11432, 888.406.7063
• 71-40 Austin St., Forest Hills, NY 11375, 888.406.7063
• 23-58A Bell Blvd., Bayside, NY 11360, 888.406.7063
• 90-15 Queens Blvd., Elmhurst, NY 11373, 866.874.2389

Staten Island

• 2845 Richmond Shopping Center, Staten Island, NY 10314, 866.874.2389
• 100 Cable Way Staten Island, NY 10303, 866.874.2389

How to connect to Spectrum Wi-Fi Hotspots

The easiest way to connect to Spectrum Wi-Fi Hotspots is through the My Spectrum App. When you set up Spectrum Wi-Fi Hotspots in the app, your phone will automatically connect to a hotspot whenever it can. 

1. Open My Spectrum App 
2. Select the account tab 
3. Click Install Spectrum Wi-Fi Profile 
4. Follow the prompts to complete installation 

If you don’t want to use the My Spectrum app, you can also manually connect to Wi-Fi when you are in a hotspot zone. 

1. Select a Hotspot network in your settings account (SpectrumWifi, SpectrumWifi Plus, CableWifi or Boingo) 
2. Open your internet browser 
3. Sign in with your username and password