Spectrum customer service

Find the easiest way to contact customer service, pay your bill and troubleshoot common Spectrum problems.

Spectrum customer service numbers

Need to contact Spectrum to pay your bill or get technical support? You’ll find ways to contact customer service and tech support below.

Spectrum customer service number

833.267.6094

Available 24/7

Spectrum customer service is available 24 hours a day, seven days a week. 

Call to check your Spectrum account balance and pay your bill via the automated service. 

This is also the best number to call to speak live with a Spectrum customer service rep about your account.


Spectrum technical support number

833.780-1880

Available 24/7

Spectrum technical support is available 24 hours a day, seven days a week.

Call Spectrum technical support for service issues related to your internet, TV or home phone. 

A tech support specialist will help you troubleshoot the problem and set up a service appointment if the issue cannot be resolved over the phone.


Spectrum Mobile customer service number

833.224.6603

Available 24/7

The Spectrum Mobile customer service is available 24 hours a day, seven days a week for those needing assistance with their Spectrum Mobile phone service.

Call the Spectrum Mobile customer service phone number for account/billing services and technical support regarding your service or devices.


Time Warner, Bright House customer service

855.707.7328

Available 24/7

Charter Communications acquired Time Warner Cable and Bright House Networks in 2015, and internet, TV and home phone services for all three now fall under the Spectrum brand.

If you were a customer of Time Warner Cable or Bright House, you can call either 855.707.7328 or the primary Spectrum customer service number, 833.267.6094 for assistance.


Additional Spectrum customer service options

Need specialized service for moving? Or need to find the closest Spectrum store location? Here are some additional Spectrum customer service options you may find helpful:

Order new Spectrum services

Ready to order Spectrum internet or TV services? Call to get the latest Spectrum special offers and deals in your area.

Call now: (844) 451-2720 (844) 451-2720

Spectrum troubleshooting and quick help guides

Depending on your issue, a phone call may not be necessary. View these quick help tips below to resolve common internet and TV issues without having to contact customer service or tech support.

Troubleshooting Spectrum service issues

There are a number of potential problems that can disrupt your Spectrum internet or TV service. To troubleshoot and narrow down the issue visit spectrum.net/support/internet for internet troubleshooting, or spectrum.net/support/tv/tv-troubleshooting to troubleshoot TV issues.

For further assistance, select Ask Spectrum at the bottom of the spectrum.net page, enter your ZIP code and type a brief description of the problem you are having.

Resetting your Spectrum router

Rebooting your router is often all it takes to fix a spotty or down Wi-Fi connection. To reset your Spectrum router:

  • Unplug first the modem power cord from the outlet, then the router power cord if you have a separate modem and router
  • If your modem or router has a battery backup, remove the batteries as well
  • Wait 15-20 seconds, then reinsert the batteries and plug both devices back in, starting with the modem
  • Allow a few minutes for the devices to power back up and restore your connection

Resetting your Spectrum HD receiver

Similar to resetting your Spectrum router, resetting your Spectrum cable box is a matter of unplugging it and plugging it back in.

  • Unplug the receive power cord from the outlet
  • Wait 15-20 seconds
  • Plug the power cord back in
  • Allow a few minutes for the cable box to reset and restore service/picture

Connecting to Spectrum Wi-Fi hotspots

Spectrum has thousands of Wi-Fi hotspot locations available to current internet customers. To find and connect to a Spectrum Wi-Fi hotspot:

  • Enable Wi-Fi on your device
  • Select SpectrumWiFi, SpectrumWiFi Plus, CableWiFi or Boingo 
  • Log in with your Spectrum username and password
  • Pull up a web page or browser
  • Review and accept the Spectrum Wi-Fi hotspot Terms & Conditions

How to pay your Spectrum bill

Paying your Spectrum bill is easy, and you can manage your monthly bill in one of these ways:

  • Call Spectrum’s bill pay number 833.267.6094 to pay by phone
  • Visit https://www.spectrum.net/login/ to log into your account and pay your bill online
  • Download the My Spectrum app to pay your bill from your smart device
  • Visit a Spectrum store using the Spectrum store locator to pay your bill in person
  • Mail a copy of your statement and your method of payment (money order or check) to the mailing address listed on your Spectrum billing statement

You can also enroll in Spectrum Auto Pay to have payments drafted directly from your checking account, savings account, debit card or credit card so you don’t have to worry about paying on time.

Spectrum customer service frequently asked questions

Does Spectrum have 24/7 customer service?

Yes. Call the Spectrum customer service phone number, 833.267.6094, any time for assistance.

How do I report an outage to Spectrum?

Sign in to spectrum.net so that Spectrum has your account information, then click Ask Spectrum at the bottom of the page to see if your service area is under a service outage or to report an outage.

How do you get your Spectrum Wi-Fi password if you forgot?

  • Sign in to spectrum.net
  • From the menu icon, select Manage Account
  • Select Internet
  • Find your router and select View Device Info

Where do you return Spectrum equipment?

Use the Spectrum store locator to find the nearest location to return your Spectrum internet and TV equipment.

Can I pay my Spectrum bill by phone?

Yes. Dial the Spectrum bill pay number, 833.267.6094, to use an automated bill pay service. The Spectrum bill pay number is available 24/7.

How do you block calls with Spectrum phone?

Visit spectrum.net/support/voice for instructions on how to block unwanted callers, block anonymous callers and turn on Nomorobo.


Set up new Spectrum service

Our internet and TV experts can help you compare Spectrum plans with other providers in your area. After you decide on a package, we can schedule your installation so you can start enjoying your new services sooner rather than later.

Shop plans

or call us today:1 (844) 451-2720

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