Spectrum phone numbers and contact info

Find the easiest way to contact customer service, pay your bill and troubleshoot common Spectrum problems.

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Spectrum’s customer service numbers

Need to contact Spectrum to pay your bill or get technical support? You’ll find ways to contact customer service and tech support below.

Charter Spectrum customer service phone number

833.267.6094

Available 24/7

Spectrum customer service is available 24 hours a day, seven days a week. 

Call to check your Spectrum account balance and pay your bill via the automated service. 

Call to check your Spectrum account balance and pay your bill via the automated service. 

This is also the best number to call to speak live with a Spectrum customer service rep about your account, unclear charges on your bill and additional services you may be interested in. In order to expedite your call, have your account number, the name and address along with the security code associated with your account. 

Order new Spectrum services

Ready to order Spectrum internet or TV services? Call to get the latest Spectrum special offers and deals in your area.

Call now: (844) 451-2720 (844) 451-2720

Additional Spectrum customer service options

Need specialized service for moving? Or need to find the closest Spectrum store location? Here are some additional Spectrum customer service options you may find helpful:

Spectrum support, troubleshooting and quick help guides

View these quick help tips below to resolve common internet and TV issues without having to contact customer service or tech support.

Troubleshooting Spectrum service issues

There are a number of potential problems that can disrupt your Spectrum internet or TV service. To troubleshoot and narrow down the issue visit spectrum.net/support/internet for internet troubleshooting, or spectrum.net/support/tv/tv-troubleshooting to troubleshoot TV issues.

For further assistance, select Ask Spectrum at the bottom of the spectrum.net page, enter your ZIP code and type a brief description of the problem you are having.

Resetting your Spectrum router

Rebooting your router is often all it takes to fix a spotty or down Wi-Fi connection. To reset your Spectrum router:

  • Unplug first the modem power cord from the outlet, then the router power cord if you have a separate modem and router
  • If your modem or router has a battery backup, remove the batteries as well
  • Wait 15-20 seconds, then reinsert the batteries and plug both devices back in, starting with the modem
  • Allow a few minutes for the devices to power on and restore your connection

Resetting your Spectrum HD receiver

Similar to resetting your Spectrum router, resetting your Spectrum cable box is a matter of unplugging it and plugging it back in.

  • Unplug the receiver’s power cord from the outlet
  • Wait 15-20 seconds
  • Plug the power cord back in
  • Allow a few minutes for the cable box to reset and restore service/picture

Connecting to Spectrum Wi-Fi hotspots

Spectrum has thousands of Wi-Fi hotspot locations available to current internet customers. To find and connect to a Spectrum Wi-Fi hotspot:

  • Enable Wi-Fi on your device
  • Select SpectrumWiFi, SpectrumWiFi Plus, CableWiFi or Boingo 
  • Log in with your Spectrum username and password
  • Pull up a web page or browser
  • Review and accept the Spectrum Wi-Fi hotspot Terms & Conditions

Fulfilling Spectrum’s contract buyout offer

Fill out and submit the Contract Buyout form and the last bill from your previous provider. Be sure that your name and address is listed on your provider bill.

Spectrum defines the redemption period process as follows:

  • From: When customer sends in required documentation.
  • To: When customer receives check.

Bank statements and notices stating your account will be charged from the provider will not be accepted as proper documentation. Once your information is received, the verification process may take up to 5-7 business days. Your buyout check will arrive within 10 business days after approval.

Creating an online Spectrum account

Using your latest Spectrum bill, you can create and manage your Spectrum account online. 

Confirm either your contact information or the account number and security code associated with your account. Follow the prompts to set up the username and password you’d like to use to login to your Spectrum account. On this platform, you’ll be able to add and terminate Spectrum services, pay your bill and submit tech support questions.

How to pay your Spectrum bill

You can pay your Spectrum bill by mail by sending a check or money order with your payment amount to the address listed on your Spectrum bill. If you don’t want to pay your Spectrum bill by mail and don’t need to receive a paper bill in the mail, consider updating your billing preferences to paperless billing from the billing options page.

You can also make a Spectrum payment over the phone, online or in person.

Pay your Spectrum bill by phone

  • Call the Spectrum customer service phone number 833.267.6094
  • Enter the phone number associated with your Spectrum account
  • From the main menu, select option “1” to access your account information
  • Follow the prompts to pay your Spectrum bill using a credit or debit card

Pay your Spectrum bill online

  • Sign in to spectrum.net
  • Select Make a payment in the Billing section
  • Select One-time payment
  • Enter your checking account, savings account, credit card or debit card information
  • Select the date you want to make the payment
  • Select Continue and confirm that your payment information is correct

Pay your bill using the Spectrum App

  • Download the My Spectrum App
  • Sign in with your Spectrum username and password
  • Select the Billing tab and then press Make Payment button
  • Enter the payment method and amount and the date you want to make the payment
  • Press Make Payment to process or schedule your payment

Pay your bill at a Spectrum location

  • Go to spectrum.com/stores and enter your ZIP code to find Spectrum store locations near you
  • Scan the listed options to find the store you wish to visit
  • Click Make Reservation if you’d like to schedule an appointment
  • Visit the Spectrum store location during store hours or at your scheduled appointment time to speak with a representative about paying your bill with cash, check or credit/debit card

How to set up Spectrum automatic bill payment

Enroll in Spectrum Auto Pay to have payments drafted directly from your checking account, savings account, debit card or credit card so you don’t have to worry about paying on time.

You can enroll in Spectrum Auto Pay online or using the My Spectrum App.

To enroll in Spectrum Auto Pay online:

  • Sign in to spectrum.net as the Head of Household
  • Select Enroll in Auto Pay
  • Enter your payment method and monthly date you’d like the payment to be processed
  • Select Continue to accept the payment method and date and complete your enrollment in Spectrum Auto Pay

To enroll in Spectrum autopay via the My Spectrum App:

  • From the main screen, select the Billing tab
  • Press the Enroll in Auto Pay box
  • Enter your payment information and the date you want your payment to be processed
  • Tap Continue to complete enrollment
  • If your payment information is already on file, you will see a notification confirming your enrollment after pressing Enroll in Auto Pay
David Anders

Written by:

David Anders

Senior Writer, Broadband Content

David joined the Allconnect team in 2017, specializing in broadband and TV content. As a Senior Writer, David is motivated to making sure our broadband content provides vital information to consumers and helps t… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband & Wireless Content

Read bio

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Charter Spectrum customer service FAQs

Does Spectrum have 24/7 customer service support?

Yes. Call the Spectrum customer service phone number, 833.267.6094, any time for assistance.

How do I report an outage to Spectrum?

Sign in to spectrum.net so that Spectrum has your account information, then click Ask Spectrum at the bottom of the page to see if your service area is under a service outage or to report an outage.

How do you get your Spectrum Wi-Fi password if you forgot?

  • Sign in to spectrum.net
  • From the menu icon, select Manage Account
  • Select Internet
  • Find your router and select View Device Info

Where do you return Spectrum equipment?

Use the Spectrum store locator to find the nearest location to return your Spectrum internet and TV equipment.

Can I pay my Spectrum bill by phone?

Yes. Dial the Spectrum bill pay number, 833.267.6094, to use an automated bill pay service. The Spectrum bill pay number is available 24/7.

How do you block calls with Spectrum phone?

Visit spectrum.net/support/voice for instructions on how to block unwanted callers, block anonymous callers and turn on Nomorobo.


Set up new Spectrum service

Our internet and TV experts can help you compare Spectrum plans with other providers in your area. After you decide on a package, we can schedule your installation so you can start enjoying your new services sooner rather than later.

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or call us today: (844) 451-2720

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