Spectrum customer service information

Existing Spectrum customer support

1.833.267.6094

Order new Spectrum service by calling 1.844.451.2720
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How to pay your Spectrum bill

Paying your Spectrum bill is easy, and you can manage your monthly bill in one of these ways:

  • Call Spectrum’s bill pay number 1-833-267-6094 to pay by phone
  • Visit https://www.spectrum.net/login/to log into your account and pay your bill online
  • Download the My Spectrum app to pay your bill from your smart device
  • Visit a Spectrum store using the Spectrum store locator to pay your bill in person
  • Mail a copy of your statement and your method of payment (money order or check) to the mailing address listed on your Spectrum billing statement

You can also set up Spectrum Auto Pay to have payments drafted directly from your checking account, savings account, debit card or credit card without worrying about remembering to make payments on time. You can enroll in Auto Pay while logged into your Spectrum online account.

Additional ways to contact Spectrum customer service

Looking for more ways to connect with Spectrum? Check out some alternative ways existing customers can get in touch with Spectrum for support.

  • Chat live with a Spectrum representative

    Get instant answers to questions about products, services and more.

  • Find a Spectrum store location

    Find out where you can get assistance in person using the Spectrum Store Locator.

  • Learn about Spectrum service outages

    Get updated information on service outages due to weather and other possible service interruptions.

  • Find answers to frequently asked questions

    Visit their FAQ page for help with Spectrum products, billing, account questions and other services.

Frequently asked customer service questions

You can use your Wi-Fi enabled internet modem to reset your password or even your network ID. Type “http://192.168.0.1” in your browser bar while connected to your Wi-Fi. Enter the default username and passcode while using the default equipment settings. This should enable you to make password or network ID changes.

Start troubleshooting your TV by checking to make sure all TV connections are secure and hand tight. Then check that the appropriate TV input (HDMI, Input 1, etc.) is selected. Next, check the Set-Top Box to make sure power is on and the proper input is selected. Next, check to see that any connected devices like a game console are off. Then reboot your set-top box and if none of these solutions work, call Spectrum’s Customer Service phone number 1-855-707-7328.

You have multiple recording options with Spectrum DVR. You can record an entire series, schedule a recording from your Spectrum TV app or just record one show at a time. To schedule a show recording, press Guide on your remote and use the arrow buttons to pick which show you want to record. Click OK/Select on the selected show and choose Record Episode. If you’d like to record the entire series, use the arrows to navigate to Record Series.

When you log into the Spectrum TV app, go to My Library and select Settings. Then select and turn on Parental Controls. Choose either Block by Rating and specify your rating or Block by Channel and tap the Padlock next to channels you’d like to block. You’ll need to enter your Spectrum password and create a PIN the first time you activate Parental Controls. Retain your PIN for future setting adjustments.

One way to block calls is using Nomorobo with Spectrum Voice. Sign into your account and go to VoiceZone. Then in the Peace & Quiet section, select Edit. Select Nomorobo and turn it on. The save your changes. Nomorobo will screen and block calls for you.

You can return your Spectrum equipment by dropping it off at your nearest Spectrum store. You can also contact Spectrum to request a UPS return and then drop off your equipment at your nearest UPS store.

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Set up new Spectrum service with Allconnect

Our internet and TV experts work hard every day to help customers find a great package deal. We’ll help you compare Spectrum plans to other providers in your area. After you decide on a package, we can schedule your installation, and you can start enjoying your new services.

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