What do Spectrum customers think?
Spectrum is a cable internet provider. Customer satisfaction among internet providers is generally low, but Spectrum customers gave the provider high scores in customer service satisfaction. Spectrum also had average satisfaction scores in the speed and reliability sections, but its year two price increases could be causing some lower scores in the price category.
Featured Reviews
My only issue with Spectrum is the intermittent service … it has several daily incidences of my service going off and on again. Very annoying.
4.3/5
Equipment was delivered quickly, installation was easy with the existing coax that was in our home, setup was automatic from our smartphone. Service has proved reliable for the two months it been used for mostly internet browsing and video streaming. Price is reasonable and guaranteed for two years.
3.6/5
I have been a Spectrum customer for the last 8-12 years. They offer some great packages but some how the value of those packages don’t seem to maintain the original standard after so much time has passed. They do make up for it in customer service and offers that are available once you talk to them.
4/5
Spectrum rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Spectrum from Allconnect customers

1/5
Very bad service, always outages and it takes days to get back up

3/5
getting slower and you can not call them they put you in loop. I don’t have much choice in 32176

5/5
Very happy that I chose Spectrum,

1/5
I am dissatisfied with Spectrum. The internet is all I want to use through them.

2/5
Spectrums price keeps going up and the service keeps going down.

3/5
All is well

3/5
Continual outages require reset at least once per month

5/5
Good service! 1st day replaced tower!

5/5
I like the service and when l walk in a Spectrum store people are helpful and polite

4/5
Spectrum sent the equipment along with self install instructions but the cable in house was not active. They sent someone very next day to install new wire and install equipment. From ordering to installed 5 days. Awesome