Spectrum
customer reviews
Spectrum customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.5/5
-
Speed
3.7/5
-
Reliability
3.7/5
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Customer Service
3.7/5
What do Spectrum customers think?
Spectrum is a cable internet provider. Customer satisfaction amongst internet providers is generally low, but Spectrum customers gave the provider high scores in customer service satisfaction. Spectrum also had average satisfaction scores in the speed and reliability sections, but its year two price increases could be causing some lower scores in the price category.
Featured Reviews
My only issue with Spectrum is the intermittent service … it has several daily incidences of my service going off and on again. Very annoying.
4.3/5
Equipment was delivered quickly, installation was easy with the existing coax that was in our home, setup was automatic from our smartphone. Service has proved reliable for the two months it been used for mostly internet browsing and video streaming. Price is reasonable and guaranteed for two years.
3.6/5
I have been a Spectrum customer for the last 8-12 years. They offer some great packages but some how the value of those packages don’t seem to maintain the original standard after so much time has passed. They do make up for it in customer service and offers that are available once you talk to them.
4/5
Spectrum rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Spectrum from Allconnect customers
3/5
Too many steps to get to regular tv
1/5
The techs are good , the quality of internet is horrid
1/5
My current internet provider is too high and way too slow
5/5
I am very happy with my service. Much better than xfinity was at my last location. Better speed, more consistent connection.
4/5
generally satisfied with service but seems premium priced and I have been bombarded with requests to upgrade service. I am only in second month of service and already have had significant outage time.
3/5
Weak connection in some rooms after they replaced our modem without us asking due to some power line issues. Overcharge customers who are forced to call in and negotiate by threatening to leave, then suddenly better monthly prices are available. Still overpriced for average service.
1/5
It’s horrible it keeps freezing up worst I’ve ever had
3/5
It goes completely out all the time. So, in order to fix it we have to unplug the modem and plug it back in. This will usually fix the issue, but it seems we have to do this every couple of days. This should not happen this often!!
2/5
Rate goes up every year.
3/5
It took forever to set up with three technicians coming to install
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