Spectrum customer reviews

Overall Customer Satisfaction Rating:

3.9/5

7,178 customer reviews
Spectrum

Category Rating breakdown

  • Price

    3.4/5

  • Speed

    3.7/5

  • Reliability

    3.7/5

  • Customer Service

    3.7/5

What do Spectrum customers think?

Spectrum is a cable internet provider. Customer satisfaction among internet providers is generally low, but Spectrum customers gave the provider high scores in customer service satisfaction. Spectrum also had average satisfaction scores in the speed and reliability sections, but its year two price increases could be causing some lower scores in the price category. 

Susan California
2/29/24

My only issue with Spectrum is the intermittent service … it has several daily incidences of my service going off and on again. Very annoying.

4.3/5

Rob Florida
2/22/24

Equipment was delivered quickly, installation was easy with the existing coax that was in our home, setup was automatic from our smartphone. Service has proved reliable for the two months it been used for mostly internet browsing and video streaming. Price is reasonable and guaranteed for two years.

3.6/5

Edward Florida
2/10/23

I have been a Spectrum customer for the last 8-12 years. They offer some great packages but some how the value of those packages don’t seem to maintain the original standard after so much time has passed. They do make up for it in customer service and offers that are available once you talk to them.

4/5

Spectrum rating characteristics explained

Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.

Read more on Spectrum from Allconnect customers

spectrum

1/5

Mona
Dallas
1/27/25

Very bad service, always outages and it takes days to get back up

Price
Speed
Reliability
Customer Service
spectrum

3/5

Horashio
1/22/25

getting slower and you can not call them they put you in loop. I don’t have much choice in 32176

Price
Speed
Reliability
Customer Service
spectrum

5/5

Anonymous
1/19/25

Very happy that I chose Spectrum,

Price
Speed
Reliability
Customer Service
spectrum

1/5

Norma
1/19/25

I am dissatisfied with Spectrum. The internet is all I want to use through them.

Price
Speed
Reliability
Customer Service
spectrum

2/5

Daniel
1/9/25

Spectrums price keeps going up and the service keeps going down.

Price
Speed
Reliability
Customer Service
spectrum

3/5

Demetrius
Deland, FL
1/4/25

All is well

Price
Speed
Reliability
Customer Service
spectrum

3/5

Anonymous
12/27/24

Continual outages require reset at least once per month

Price
Speed
Reliability
Customer Service
spectrum

5/5

Anonymous
12/24/24

Good service! 1st day replaced tower!

Price
Speed
Reliability
Customer Service
spectrum

5/5

Lupe
Corpus Christi, TX
12/16/24

I like the service and when l walk in a Spectrum store people are helpful and polite

Price
Speed
Reliability
Customer Service
spectrum

4/5

Selena
12/5/24

Spectrum sent the equipment along with self install instructions but the cable in house was not active. They sent someone very next day to install new wire and install equipment. From ordering to installed 5 days. Awesome

Price
Speed
Reliability
Customer Service
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