At Allconnect, we work to present quality information with editorial integrity. While this post may contain offers from our partners, our opinions are our own. Here’s how we make money.
By eliminating the prorated credit on final bills, Charter-Spectrum will be making it more expensive for internet customers to drop their service with the new Spectrum cancellation policy.
“Effective on or after June 23, 2019 and consistent with the Terms and Conditions of Service, Spectrum will no longer provide a pro-rata credit for services sold on a monthly basis that are canceled prior to the end of the current bill month,” Spectrum told customers in the fine print of their May billing statements.
What does this change mean for Spectrum customers?
In the past, Spectrum internet customers could cancel services at any time without facing consequences. Under the new policy, consumers are better off waiting until the end of their billing month to cancel if they’re looking to avoid charges for internet service that’s no longer in use.
Customers compelled to cancel service due to a change of address or relocation will have to bite the bullet and pay for the rest of the billing period no matter what. If a new occupant moves in and resumes service with Spectrum during this time, the company would potentially be able to collect from two customers for the same internet service.
AT&T’s DIRECTV service made this same policy change in January 2019 and will be doing so with AT&T internet access as well. Smaller providers like Optimum and Windstream were some of the first to remove the prorated credit from cancellation.
But cable replacement streaming services like Netflix, Hulu and Sling TV have historically never applied a prorated credit to cancellations, which may signify that the new Spectrum cancellation policy may be closer to the norm for other service providers as well.
- Spectrum Overview
- Spectrum Internet Plans
- Spectrum Internet Ultra
- Spectrum Internet Speed Test
- Spectrum Availability
- Spectrum Bundle Deals
- Spectrum TV Packages
- Spectrum TV Gold
- Spectrum TV Silver
- Spectrum TV Select
- Spectrum Channel Guide
- Spectrum Internet in New York
- Spectrum Customer Service
- Spectrum vs. AT&T
- Spectrum vs. Xfinity
- Spectrum vs. Verizon Fios
- Spectrum vs. CenturyLink
- Spectrum vs. Windstream
- Spectrum vs. Frontier
- Spectrum vs. DIRECTV
Sunday, January 17, 2021What’s the difference between Ethernet and internet?
Lisa Iscrupe — 3 min read
Saturday, January 16, 2021Which internet providers offer Price for Life plans?
Ari Howard — 3 min read
Thursday, January 14, 2021The average American uses 7GB of cellphone data monthly
Allconnect — 4 min read