Frontier
customer reviews
Overall Customer Satisfaction Rating:
3.8/5
Category Rating breakdown
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Price
3.6/5
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Speed
3.7/5
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Reliability
3.7/5
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Customer Service
3.6/5
What do Frontier customers think?
Frontier is a fiber internet provider known as a fiber provider that offers multi-gigabit speeds up to 5,000 Mbps. Frontier customers enjoy the provider’s prices, some of the cheapest amongst other fiber ISPs, but scored the provider lower regarding customer service.
Featured Reviews
We have only had Frontier for a few months, but couldn’t be more pleased. Coming from being a 20+ year Spectrum customer, I wish I had discovered Frontier sooner.
5/5
Now that we FINALLY have everything hooked up and running, we love it!
5/5
Service is good for the most part, but there is a lot of buffering. I am not 100% sold on Frontier just yet.
3/5
Frontier rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Frontier from Allconnect customers
2/5
Steady price creep. Every year, without fail, the price goes up about $10. I signed on with Frontier about 7 years ago with a rate of $39/month. I’m now being billed over $90 for the same plan, same service.
4/5
The price was different than the one I bought, so I had fill a claim, after that, they fixed it.
5/5
So far so good, I really hope you don’t raise up the monthly fee without any notice
1/5
I’ve had service for 5 or 6 years and I keep getting flyers saying fiber for my home but when I call to get the upgrade and lowered bill its not available for my road. I wish they would get back to me once it is real. More than happy to get fiber 45 mbps is nothing when I can move to an adjoining…
I’ve had service for 5 or 6 years and I keep getting flyers saying fiber for my home but when I call to get the upgrade and lowered bill its not available for my road. I wish they would get back to me once it is real. More than happy to get fiber 45 mbps is nothing when I can move to an adjoining road 30 sec. car ride and have 5000 mbps for less.
1/5
Nightly packetloss with zero help from tech support. Weekly outages sometimes lasting ALL day.
2/5
Frontier is extremely expensive at $129.99/month with an extremely slow speed of just 6 Mbps and they seem to be doing very little to improve on that.
1/5
My installer was to return when Fire Stick arrived, but after 3 calls I have not heard from him.
1/5
We have lived here for 25 years. Everytime the company got sold we stuck it out. Frontier is the worst company. We have to call at least once a month for service. It goes out everytime it rains, snows or the wind blows. They patch the lines and before they text me to say it’s fixed, it’s out again. My bill is over $110…
We have lived here for 25 years. Everytime the company got sold we stuck it out. Frontier is the worst company. We have to call at least once a month for service. It goes out everytime it rains, snows or the wind blows. They patch the lines and before they text me to say it’s fixed, it’s out again. My bill is over $110 a month and it doesn’t work 15 hours a day. Can’t watch a hour and half movie cause there’s no wi-fi.
2/5
Internet connection consistently goes in and out. The eero router does not work well. Now I have to wait 2.5 days for a tech to look at the issue.
5/5
I have spent 3 days and hours and hours trying to speak to a customer service rep. When I finally got someone to talk to, the rep was hardly understandable…and then she hung up on me. If my husband was not a Verizon retiree I would cancel the service.
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