How to cancel or transfer your Frontier service

By Camryn Smith Last updated: June 26, 2025

Are you moving? Or maybe you’re just not satisfied with Frontier? Our broadband experts explain how to cancel or transfer your Frontier internet service.

Key takeaways

To cancel Frontier service by phone, call (844) 448-6313
You can pause your Frontier service for 2 – 9 months if you are going to be spending some time away from home
If Frontier isn’t available at your new dress, you need to find a new ISPad

Moving Frontier internet service

If you’re changing your address, check to find out if Frontier offers internet at your new location. Customers who are moving within the Frontier service area can simply move their service without the need for a new account number. You may need to pay new installation costs at your new address.

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Or call us today: (844) 451-2720 (844) 451-2720

How to transfer your Frontier service

If you’re moving and want to transfer your existing Frontier service to your new address, there are a few things to keep in mind:

Check your new address to make sure Frontier is available at that location. If it is not, you will need to find a new provider
If Frontier is available at your new home, you can call Frontier or visit Frontier’s website to initiate your service transfer
Schedule your service transfer (the day you want service to start at your new address)
Check if you can bring your existing equipment with you
Self-install your Frontier service or schedule an installation appointment if needed

Canceling Frontier service overview

If you want to cancel your Frontier internet service, you’ll need to call Frontier and talk to a customer service agent. You may have to pay an early termination fee depending on your contract. You can also choose to pause your service temporarily instead of canceling.

Are you eligible to cancel your Frontier service?

To cancel your service, you need to call Frontier and talk to customer service, and you may have to pay a fee

If you want to cancel Frontier services, keep in mind that they won’t let you go without trying to retain you. This means you need to talk to an agent, so they can try to change your mind. To that end, Frontier service cancellation must be done over the phone.

You can request Frontier service cancellation, even if you have a contract. Just be prepared to pay a termination fee. For most customers, a $9.99 cancellation fee will be applied to the final service bill. If you cancel your Frontier services within 30 days of signing up, you are exempt from the standard termination fee.

Be advised that you will also pay early termination fees if you end a contract early. While Frontier does not specify what these fees are, they will be outlined for you in your original terms of service. Some promotions may reduce your early termination fees.

Pausing Frontier service

You can temporarily pause your Frontier service for a period of 2 – 9 months for a monthly charge of $5

Some customers qualify for a temporary hold, or suspension, of their Frontier services. If approved, you can pause instead of cancel Frontier internet for between one and nine months. This service is helpful for snowbirds or digital nomads who plan to be in a second home or traveling. You will pay a service fee during this time, but it will be reduced from your regular fees. Call (844) 448-6313 to find out if you qualify for a pause in your internet or other services.

Canceling because of service price or moving to a new area?

Check your address with Allconnect to explore providers available at your home to find a plan that fits your needs

No matter why you’re canceling your service, it’s time to shop around for a new one. To ensure you find a provider that serves your area and fits your budget, use Allconnect’s online comparison tool to find the best TV providers near you.

Allconnect: Let us compare providers for you

Why should you choose Allconnect? We’re the #1 broadband marketplace in the U.S., meaning you can trust us to search, compare and order internet and TV service for your home.

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Ways to cancel your Frontier service

Canceling your Frontier service online

Frontier does not allow you to cancel your Frontier cable, phone or internet service online. If you want to transfer service or make upgrade changes, you can reach out to the company’s chat service via the Frontier Service Changes page.

Canceling your Frontier service over the phone

To initiate a cancellation of Frontier service, call (844) 448-6313.

Frontier requires customers to call and speak to a customer service representative when they want to cancel their service. Wondering how to cancel service fast? Call in with vital information in hand. You will need the name of the account holder, the account number and the service address.

Canceling your Frontier service in person

Frontier no longer has retail locations available. You will have to cancel your service over the phone.

How to return your Frontier equipment

When you contact Frontier to cancel service, the company will tell you which items you are required to return. You only have 30 days from the date of your service termination to return equipment — so act quickly to avoid additional fees. The process is simple:

Frontier will send you a prepaid mailing box with a return address sticker. The company uses UPS Ground for its returns
Once you receive your boxes (usually within a week of requesting service cancellation), you just pack up your equipment and send it back in the box
You can drop your equipment off at a UPS location or request a package pickup at home (in some communities)

Cancel or transfer Frontier service FAQs

Can I cancel Frontier internet online?

No, unfortunately, there is no way to cancel Frontier services online. You must call the company and ask a representative to schedule a deactivation for your internet service. The same is true for cable and phone service. You can, however, have some of your cancellation questions answered using the company’s online bot service.

Does Frontier have no contract plans?

Yes. In fact, none of Frontier’s internet plans have an annual contract requirement. This includes cable internet and fiber service (the latter of which is only available in some markets).

When should I cancel my Frontier service when I’m moving?

You should give Frontier several weeks of notice when you’re moving, if possible. They must send you a box to return your equipment, which can take five to seven business days. Then, you have to package and send back the equipment on your final days in your home. Give yourself at least three weeks to be safe.

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