Charter Spectrum Customer Service Information

Call 844-683-1124 to order new Charter services for your home.

Call to order Charter services

Charter internet, TV and home phone services fall under the Spectrum brand. Ordering Spectrum internet, TV and home phone is simple with Allconnect®. Simply call to place your order and schedule an installation time that works for you.

Order new Charter services:

1-844-683-1124

Contact Charter customer service

Already a Charter customer? Contact Charter customer service by phone, social media or mail. You can also get account information, pay your Charter bill and get answers to common Charter questions online at spectrum.com/customer-support.

Charter customer service number 

1-833-694-9259

 

No time to call? Here are other ways you can get in touch with Charter customer service:

Send your tweet to: twitter.com/ask_spectrum

Send a Facebook message to: facebook.com/Spectrum/

Visit spectrum.net/support/ and click “Ask Spectrum” in the bottom right corner. It’s automated at first, but if their automated chat doesn’t help you after a few attempts, a live representative will assist you.

Find the correct mailing address to send your Charter bill payment at: spectrum.com/contact-us

Go to spectrum.com/browse/content/storelocator and enter your address or zip in the required fields to find your nearest Spectrum store location.

Browse support videos at: spectrum.net/support/videos/

Tips for speaking with Charter customer service

Here are a few tips for contacting Charter customer service by phone:

  • Listen to each menu option carefully and select the one that most applies to your reason for calling.
  • If you want to speak with a representative, try pressing “0” or saying “representative”.
  • Have your Charter account number ready. You can find this number on your most recent billing statement.
  • Have a pen and paper ready to jot down important information.
  • Have a payment method ready if calling to pay your Charter bill.
  • Be ready for your Charter customer service representative to ask for information to verify your account, such as service address and the last four digits of the account holder’s SSN.

Need Charter technical support?

Charter technical support by phone

1-833-780-1880

 

You will be asked to enter the phone number associated with the account. Once your account is identified, follow the prompts to get the technical support you need.

To connect with a representative faster, try entering a bogus phone number, such as “111-111-1111”. You will then be asked to enter the ZIP code for service and connected to the next available representative.

Charter technical support online

spectrum.net/support

 

From the Spectrum support page, you can get detailed information about TV, internet and Voice services.

You’ll find how-to videos, troubleshooting guides and answers to common Spectrum questions on the customer support page. For further assistance, initiate an online chat by clicking “Ask Spectrum” at the bottom right corner of the page.

How to pay your Charter bill

You can make single Charter payments any of the ways listed below. You can also set up Charter auto bill pay over the phone or online. Learn how to set up Spectrum auto pay online here.

  • Call the Charter bill pay number at (833) 267-6094.
  • Enter your account information.
  • Pay with a checking/savings account, or a Visa, Mastercard, Discover or American Express card.

  • Access your Charter account online at spectrum.net/login.
  • Once logged in, select “My Account,” then select “Billing”.
  • Review your statement and click “Pay Bill” to make a payment.
  • Pay with a checking/savings account, or a Visa, Mastercard, Discover or American Express card.

  • Mail your payment in the envelope provided with your bill as it has the correct mailing address for your Spectrum account.
  • Pay with check or money order.
  • Write your 16 digit account number on your form of payment.
  • To avoid late payment penalties, ensure your payment is postmarked by the due date.

  • Find your local Charter store location and hours of operation.
  • Visit the store and pay with cash, money order, checking/savings account, debit card or MasterCard, Visa, American Express or Discover credit cards.

Additional Charter customer service numbers

Charter has merged with Time Warner Cable and Bright House Networks. Though all services now fall under the Charter Spectrum brand, you may have a different customer service number depending on which company was your provider before the merger.

Time Warner Cable

Customer service: 1-855-243-8892

Technical support: 1-800-892-4357

Bright House Networks

Customer service: 1-855-222-0102

Technical support: 1-855-222-0102

Charter customer service frequently asked questions

The internet and TV experts at Allconnect will guide you through the order process, from choosing a package to scheduling your installation. Call Allconnect now to get started.

You can call Charter customer service or pay your bill online. Visit www.spectrum.net/login to access your account online. From there, you can make one-time payments or set up automated payments.

Yes. If you fail to submit your payment on time, a fee will be charged to your account. Charter late payment fees may vary based on location and amount past due.

Mailing addresses for submitting Spectrum payments vary by address. Check your billing statement for mailing information, or visit https://www.spectrum.net/support/manage-account/pay-my-bill/.

Call Charter customer service to check the status of Spectrum services or to report an outage in your area. Before calling, try resetting your equipment to see if that resolves your connection issue.

Yes. Charter has brick and mortar locations in many service areas. These locations allow you to pay your bill, pick up/drop off equipment and more in person.

Last updated on 5/15/18.

Call Allconnect to order Charter services in your area

Allconnect makes finding, comparing and ordering Charter internet and TV services easy. Call now for deals on Charter services in your area.

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