Charter Spectrum Customer Service Information
Call 844-683-1124 to order new Charter services for your home.
Call to order Charter services
Charter internet, TV and home phone services fall under the Spectrum brand. Ordering Spectrum internet, TV and home phone is simple with Allconnect®. Simply call to place your order and schedule an installation time that works for you.
Order new Charter services:
Contact Charter Spectrum customer service
Already a Charter customer? Contact Charter Spectrum customer service by phone, social media or mail. You can also get account information, pay your Charter bill and get answers to common Charter questions online at spectrum.com/customer-support.
Charter Spectrum customer service number
No time to call? Here are other ways you can get in touch with Charter customer service:
Send your tweet to: twitter.com/ask_spectrum
Send a Facebook message to: facebook.com/Spectrum/
Visit spectrum.net/support/ and click “Ask Spectrum” in the bottom right corner. It’s automated at first, but if their automated chat doesn’t help you after a few attempts, a live representative will assist you.
Find the correct mailing address to send your Charter bill payment by looking at the back of your bill statement.
Go to spectrum.com/browse/content/storelocator and enter your address or zip in the required fields to find your nearest Spectrum store location.
Browse support videos at: spectrum.net/support/videos/
How to pay your Charter bill
You can make Charter Spectrum bill payments any of the ways listed below. You can also set up Charter auto bill pay over the phone or online. Learn how to set up Charter Spectrum auto pay online.
- Access your Charter account online at spectrum.net/login.
- Once logged in, select “My Account,” then select “Billing.”
- Review your statement and click “Pay Bill” to make a payment.
- Pay with a checking/savings account, a debit card or a credit card.
- Call the Charter bill pay number at (833) 267-6094.
- Enter your account information.
- Pay with a checking/savings account or a credit card.
- Mail your payment in the envelope provided with your bill as it has the correct mailing address for your Charter Spectrum account.
- Pay with check or money order.
- Write your 16 digit account number on your form of payment.
- To avoid late payment penalties, ensure your payment is postmarked by the due date.
- Find your local Charter store location and hours of operation.
- Visit the store and pay with cash, money order, checking/savings account, debit card or a credit card.
Need Charter technical support?
Charter technical support by phone
You will be asked to enter the phone number associated with the account. Once your account is identified, follow the prompts to get the technical support you need.
To connect with a representative faster, try entering a bogus phone number, such as “111-111-1111.” You will then be asked to enter the ZIP code for service and connected to the next available representative.
Charter technical support online
From the Spectrum support page, you can get detailed information about TV, internet and Voice services.
You’ll find how-to videos, troubleshooting guides and answers to common Spectrum questions on the customer support page. For further assistance, initiate an online chat by clicking “Ask Spectrum” at the bottom right corner of the page.
Additional Charter customer service numbers
Charter has merged with Time Warner Cable and Bright House Networks. Though all services now fall under the Spectrum brand, you may have a different customer service number depending on which company was your provider before the merger.
Time Warner Cable
Customer service: 1-855-243-8892
Technical support: 1-800-892-4357
Bright House Networks
Customer service: 1-855-222-0102
Technical support: 1-855-222-0102
Charter customer service frequently asked questions
The internet and TV experts at Allconnect will guide you through the order process, from choosing a package to scheduling your installation. Call Allconnect now to get started.
You can call Charter customer service or pay your bill online. Visit www.spectrum.net/login to access your account online. From there, you can make one-time payments or set up automated payments.
Yes. Once your account is 30 days past due, you will receive a reminder message and if your past due balance remains unpaid, a fee will be charged to your account. Charter late payment fees may vary based on location and amount past due.
Mailing addresses for submitting Charter Spectrum payments vary by address. Check your billing statement for the correct mailing address. Log into your online Spectrum account to find a copy of your statement.
Call Charter customer service to check the status of services or to report an outage in your area. Before calling, try resetting your equipment to see if that resolves your connection issue.
Yes. Charter Spectrum has brick and mortar locations in many service areas. These locations allow you to pay your bill, pick up/drop off equipment and more in person.
Last updated on 1/10/19.
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