Suddenlink internet plans
Suddenlink offers various internet tiers to choose from so you can find the exact internet speed you need at an affordable price.
About Suddenlink internet plans
Joe Supan Last updated: July 12, 2021
You’ll get fast speeds with Suddenlink, but it has some of the highest price increases of any internet provider, so be prepared to see your bill more than double after a year.
Suddenlink, which is owned by Altice, primarily services rural areas that don’t have a lot of options for high-speed internet. Suddenlink does provide fast internet speeds, with plans of 200 Mbps, 400 Mbps and 1000 Mbps available.
But you’ll pay a steep price for that speed. While Suddenlink’s plans start out reasonably priced in year one, they increase by $70/mo. in year two. That means for Suddenlink’s cheapest plan, your bill will go from $30/mo. all the way up to $100/mo. after 12 months. That said, all of Suddenlink’s plans include a $100 bonus Visa card, so the high price is mitigated somewhat.
Overall, Suddenlink has some of the lowest customer satisfaction scores of any provider — largely due to subscribers not expecting those drastic price hikes. The only company that scored worse in this category was Frontier.
How we scored internet providers
We evaluate broadband providers in four categories: affordability, performance, value and customer satisfaction. Each category contains multiple sub-factors, all of which are weighted differently to impact the provider’s overall score.
For each sub-factor, we score all providers on a continuous scale of one to five, relative to the industry as a whole. Because the average download speed in America is currently 180 Mbps, for example, we assigned all plans with download speeds between 100 and 299 Mbps a score between 3 and 4. Xfinity’s 200 Mbps plan received a 3.50 score for download speed, while Spectrum’s 400 Mbps plan got a 4.16.
We only considered standardized data points in our scoring system. More abstract data like consistency of service and brand reputation is still part of our analysis, but we opted to let our writers address them in the context of each review.How Allconnect reviews internet service providers
Shop Suddenlink plans near you
Unlimited data allowance
AT&T consumer home internet or Fixed Wireless Internet customers can use unlimited internet data through September 30, 2020.
Self-installation is the default installation option when available for customers.
Temporary speed upgrade
Get a temporary speed upgrade to 50 Mbps when you order Cox 10 & 30 Mbps internet plans. Offers valid through June 30, 2020.
Self-installation encouraged. Select your desired installation date, and a Cox representative will call to confirm or reschedule your appointment.
Safety-first Installation: A Frontier technician will perform your installation with appropriate safety protocols including wearing protective equipment and maintaining social distancing. In taking these precautions, it’s recommended that Frontier customers wear a face mask or face covering for the safety of technicians.
New TV plan
Introducing a new “Local 50” video plan to support contactless installation.
Contactless installation: Mediacom will send an installation kit and a technician to set up a single high-speed data connection, phone, or one local TV channel plan with the help of someone in your home.
Self-installation is encouraged. For professional installation, contact-free delivery is available for work done outside of the home. For customers moving more than 7 days from the date the order is placed, professional installation is available.
Free Contactless Delivery: An Xfinity technician will drop-off your equipment with installation instructions, then perform any outside work. Get your installation fees back in a customer credit for a no-charge installation.
Suddenlink internet plans, pricing and speeds
Suddenlink offers some of the fastest starting speeds with plans in various tiers. You can choose from three different plans in most areas, although Suddenlink says slower speeds are also available at some addresses, too.
|Suddenlink plan||Allconnect score||Starting price||Price after 12 mos.||Download speed||Upload speed||Connection type|
|Internet 200||3.18/5||$30.00/mo.||$99.99/mo.||200 Mbps||10 Mbps||Cable|
|Internet 400||3.36/5||$50.00/mo.||$119.99/mo.||400 Mbps||20 Mbps||Cable|
|Internet 1 Gig||3.48/5||$70.00/mo.||$139.99/mo.||940 Mbps||35 Mbps||Cable|
*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. Last updated 07/12/21.
All of Suddenlink’s internet plans will provide plenty of speed for most households, but one thing to keep in mind is that the Internet 200 plan has a data cap of only 350GB. If you have more than a few people in your house, you might actually exceed that.
All Suddenlink internet subscribers get free access to Cheddar, a leading news, media and entertainment resource specializing in business, tech, culture and headline news. Customers will also enjoy a monthly subscription to CuriosityStream which features thousands of documentaries.
If you only have one or two people living in your home and you don’t do a lot of gaming or 4K streaming, Suddenlink’s cheapest plan will probably fit your needs just fine. 200 Mbps is enough speed for almost any activity, but the 350GB data cap might create problems for data-heavy households.
The Internet 400 hits the sweet spot for most people: all the speed you’ll need plus unlimited data. All but the most connected households will find 400 Mbps download speed and 40 Mbps upload speed to be plenty of bandwidth.
If you have a lot of connected devices in your home or do a lot of gaming, it might be worth upgrading to Suddenlink’s top plan. Its gig speeds are as fast as you’ll find almost anywhere in the country, and with unlimited data, you won’t have to worry about going over a cap.
Equipment, installation, contracts and data caps
- Wi-Fi modem – Renting a modem through Suddenlink costs $10/mo. and it comes with a router. If you do not want to rent your modem through Suddenlink, however, you do not have to. Suddenlink gives you the option to buy your own modem instead of paying the $10/mo. rental fee. Just note that you will likely not receive Suddenlink tech support if you do not rent your modem through Suddenlink.
- Installation fee – If you subscribe to a Suddenlink plan over 100 Mbps, you won’t have to worry about an installation fee. That said, Suddenlink charges $149 for the premium installation. With the premium installation, Suddenlink will hardwire one of your devices and set up Wi-Fi on up to six of your other devices. Suddenlink will also assist you in creating your Suddenlink ID.
- Network enhancement fee – You will be charged an additional $3.50/mo. for the network enhancement fee.
- Activation fee – While some providers include the activation fee in the installation fee, Suddenlink does not. Suddenlink charges an additional $40 to activate your internet.
- Unreturned equipment – If you rent your modem through Suddenlink and do not return it, Suddenlink will charge you up to $150.
- Auto pay and paperless billing – The advertised price reflects the $5 discount for enrolling in Auto Pay and Paperless billing. If you opt out of this, you will be charged an additional $5/mo.
- Contract – There are no contract commitments with Suddenlink, so you never have to worry about an early termination fee.
- Data caps – All of Suddenlink’s internet packages include unlimited data except for the 200 Mbps plan, which has a 350GB data cap.
- Price increase – Unless you purchase the 1 Gbps plan, your monthly bill will increase after 12 months on the 100 Mbps plan and after 24 months on the 400 Mbps plan.
Additional benefits of Suddenlink internet service
Whole Home WiFi
Get reliable home internet with coverage that’s hard to beat with Altice One Minis. Each device extends your Wi-Fi signal to every room of your house including those hard-to-reach places.
Suddenlink Safeguard Service Protection
For just $6.99/mo.,* you can make sure your Suddenlink internet service is always operating the way you need it to. If you have issues outside of Suddenlink’s complimentary customer care and service coverage, Safeguard will send a technician for a home visit.
Reliable connectivity during COVID-19
Suddenlink is closely monitoring situations regarding the COVID-19 pandemic and is working to make sure all subscribers stay connected no matter what. Suddenink is currently offering discounted internet plans for qualified families starting at 30 mbps for $14.99/mo. This plan includes free equipment, discounted installation, unlimited data and no contract commitment.
Compare Suddenlink to other providers
When doing your own independent research, you may find Suddenlink under the name of its parent company, Altice. Optimum is also listed under Altice and delivers cable services to the Northeast, while you’ll find Suddenlink services in the southern U.S.
|Provider||Allconnect score||Starting prices||Download speeds||Upload speeds|
|Suddenlink||3.34/5||$35.00-75.00/mo.||100-1000 Mbps||10-35 Mbps|
|AT&T DSL||2.80/5||$45.00/mo.||10-100 Mbps||1-20 Mbps|
|AT&T Fiber||4.05/5||$35.00-60.00/mo.||300-940 Mbps||300-940 Mbps|
|CenturyLink DSL||2.96/5||$49.00/mo.||10-140 Mbps||1-20 Mbps|
|CenturyLink Fiber||3.95/5||$49.00-65.00/mo.||100-940 Mbps||100-940 Mbps|
|Frontier DSL||3.02/5||$37.99-54.99/mo.||9-115 Mbps||1 Mbps|
|Frontier Fiber||3.79/5||$49.99-79.99/mo.||50-940 Mbps||50-880 Mbps|
|Windstream DSL||2.76/5||$37.00-55.00/mo.||15-100 Mbps||1 Mbps|
|Windstream Fiber||3.94/5||$37.00-67.00/mo.||20-1000 Mbps||20-1000 Mbps|
If it’s available in your area, fiber internet is usually a better option than Suddenlink. But if you have to choose between Suddenlink and DSL service, most people will be better off with Suddenlink. That said, most internet providers don’t have the same severe price increases as Suddenlink, so if you want to avoid a hefty bill in year two, the tradeoff for slower internet might be worth it.
How to bundle Suddenlink with TV
In most areas, Suddenlink offers four TV packages, all of which can be added to your internet plan. Core TV is the cheapest TV package, with over 200 channels like Disney, ESPN and HGTV. At the top end, Suddenlink’s Premier TV plan has more than 340 channels, including premium networks like HBO and STARZ, plus league-specific sports channels like ACC Network, NFL Network and ESPN U.
Suddenlink internet customer satisfaction
Suddenlink has some of the lowest customer satisfaction scores of any internet provider. A big part of this is because of Suddenlink’s drastic price increases after the first year, which many subscribers don’t expect.
The American Customer Satisfaction Index (ACSI) ranked Suddenlink dead last in its most recent scores. The provider has been near the bottom for the past three years. Consumer Reports members were also disappointed with Suddenlink service, scoring it just 56/100 — in front of just Viasat and HughesNet, two satellite internet providers. In 2020, J.D. Power also ranked Suddenlink ahead of only HughesNet.
In addition to the large rate hikes, customers frequently complain about poor customer service, difficulty setting up appointments and issues with billing.
Suddenlink internet FAQs
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Written by:Joe Supan
Senior Writer, Broadband Content
Joe oversees all things broadband for Allconnect. His work has been referenced by Yahoo!, Lifehacker and more. He has utilized thousands of data points to build a library of metrics to help users navigate these … Read more
Edited by:Robin Layton
Editor, Broadband Content
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