How to cancel or transfer your Optimum service

Are you moving to a new home or unhappy with your Optimum? You might need to either transfer your service or cancel it. It’s easy to cancel Optimum internet and television service. Keep reading to learn how.

Moving your Optimum internet service

Are you moving to a new location? You may be able to transfer your Optimum service to your new home. First, make sure Optimum service is available in your new area. Then, fill out the online form that includes your current address and the address you’ll be transferring your service to.

Is Optimum available in your new area?

Check availability
Or call us today: (844) 451-2720

Pausing Optimum service

Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when you’re out of town for an extended period of time. Unfortunately, Optimum doesn’t currently offer seasonal holds.

Canceling your Optimum service

Are you eligible to cancel your Optimum service?

Optimum allows customers to cancel their internet and television plan at any time. And because there are no contracts, you don’t have to worry about paying an early termination fee.

Canceling your Optimum service online

Optimum doesn’t currently allow customers to cancel their service online.

Canceling your Optimum service over the phone

Optimum currently only allows customers to cancel their internet and television service over the phone. Here is the correct number to call, based on your location:

  • Bronx, Brooklyn or Westchester: (718) 860-3514
  • New Jersey: (973) 230-6048
  • Long Island: (631) 393-0637
  • Connecticut: (203) 870-2583

Canceling your Optimum service in person

Optimum doesn’t currently allow customers to cancel their service in person. 

How to return your Optimum equipment

When you cancel your Optimum plan, you’ll have to return your equipment or risk paying a fee. To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location.

Canceling because of service, price or simply moving to a new area? 

Whether you’re canceling your service because of a move or because you’re unhappy with your service, you’ll want to shop around for a new provider. Allconnect’s online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you.

FAQs

How do you cancel Optimum internet and television service?

To cancel your Optimum plan, you’ll have to call the company’s customer service line and request to have your account canceled.

Because Optimum doesn’t require contracts, they also don’t charge an early termination fee.

Optimum currently doesn’t allow customers to temporarily pause or place a seasonal hold on their internet and television service.

Allconnect: Let us compare providers for you

Why should you choose Allconnect? We’re the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home.

Get started
Illustration of a father and daughter in a living room. The father is sitting in an armchair and reading a newspaper, and the daughter is playing with a toy on the floor.

We value your feedback

Was this page helpful?

We value your feedback

We’re glad! Tell us what helped most on this page.

We value your feedback

Was this page helpful?

Thanks for your feedback!

Your insight helps, and we’ll do our best to improve your experience.

Erin Gobler

Written by:

Erin Gobler

Author

Erin Gobler is a freelance writer based in Madison, WI. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Including Allconnect.com, her work has b… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband Content

Read bio

What to read next Read more

Latest