How to cancel or transfer your Spectrum service

Moving your Spectrum internet service

If you’re moving to a new address, you can transfer your Spectrum internet and TV services with you. To get started, call (888) 692-8635. The company will handle everything, and you shouldn’t see your bill change.

Is Spectrum available in your new area?

Check availability

Or call us today: (844) 451-2720 (844) 451-2720

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Pausing Spectrum service

If you’re going out of town or won’t be using your Spectrum service for an extended period of time, you can suspend your service instead of canceling it altogether using what is often known as a seasonal hold. Temporary suspensions are available for up to 90 days. To suspend your plan, call (833) 224-6603. Then call the same number to resume your service when you’re ready.

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Canceling your Spectrum service

Spectrum makes it easy to cancel your service plans. There are a variety of ways to cancel, including via online chat, over the phone or in person.

Are you eligible to cancel your Spectrum service?

When you sign up for Spectrum TV or internet, you aren’t required to enter into a contract. As a result, you won’t be stuck with an early termination fee. Simply cancel your service, return your equipment and you’re done.

Canceling your Spectrum service online

To cancel your Spectrum plan online, use the company’s online chat feature to speak with a virtual agent or connect with a real agent.

Canceling your Spectrum service over the phone

To cancel your Spectrum plan over the phone, call (833) 267-6094.

Canceling your Spectrum service in person

To cancel your Spectrum service in person, simply visit your nearest Spectrum location. Make sure to bring your equipment with you to complete your cancellation on the spot.

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How to return your Spectrum equipment

When you cancel your Spectrum internet or television service plan, you’re responsible for returning all equipment to avoid a fee. First, you can drop your equipment off at your nearest Spectrum store. You can also drop it off at any UPS Store or FedEx location. Finally, disabled customers may request that a Spectrum technician pick up their equipment.

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Canceling because of service price or moving to a new area? 

Are you canceling your Spectrum plan because of high prices or because you’re moving to a new area? No matter what your reason, you’ll have to find a new internet service plan to replace it. To get started, visit Allconnect to shop around for a new internet plan. Our online tool makes it easy to compare the features of multiple providers at once.

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Canceling or transferring Spectrum FAQs

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