Moving your Spectrum service: What should you expect?

Moving your Spectrum internet service to a new serviceable address is easy. Call Spectrum at (888) 692-8635 Monday through Friday, 8 a.m. to 10 p.m., ET. A Spectrum rep will walk you through the steps and answer any questions. 

If you are moving to an area that Spectrum covers, you should be able to transfer everything with one call, whether it’s a move across town or across the country. There may be some reconnection or transfer fees to pay. 

Can I keep my Spectrum service?

Internet service depends on your address. Your new home may not be in Spectrum’s service area, so you will need to terminate your service with Spectrum and find a new provider. 

If your new address is serviceable by Spectrum, the ISP requests that you call them at (855) 363-4902 to notify them.

Be aware that your current plan or speed may not be available at your new home, so make sure you ask.

Spectrum transfer fees

The fees you’ll incur when you transfer with Spectrum largely depend on which services you’re moving and if you’re eligible for self-installation. Before you pile up any of these fees, here’s what they mean and how you may be able to avoid them.

Spectrum charges current customers a one-time fee of $9.99 to move services from one address to the next. Simply call Spectrum at (888) 692-8635 to schedule your transfer and the fee will be added to your next monthly service bill.  

Spectrum recommends subscribers make arrangements for a service transfer at least two weeks before a move.

Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. Speeds may vary. As of 09/09/24.

Spectrum installation fee

In some areas, professional installation will cost up to $59.99. To avoid the higher fee, learn how to self-install Spectrum internet.

Spectrum Wi-Fi activation fee

Spectrum Internet customers will incur a one-time Wi-Fi activation fee at their new service address no matter what. TV and Voice subscribers need not worry about this fee unless they intend to start a Spectrum triple play bundle with internet service.

Spectrum self-install eligibility

You’ll pay up to $24.99 for self-installation on all Spectrum Internet plans. Self-installation is a great way to avoid a professional installation fee as long as you’re eligible for the DIY option. If you’re making a local move, it’s likely that you’ll get to self-install in your new residence free of charge.

Be sure to contact Spectrum beforehand to confirm your eligibility. If self-installation isn’t an option and you move without an appointment with a professional, you could end up without your services for the first few days in your new home.

How do I let Spectrum know that I’m moving?

Spectrum asks movers to call a customer service rep directly at (888) 692-8635 to schedule your transfer of internet or other services. 

The company recommends you call at least two weeks prior to your move. Remember, just because you’re moving nearby doesn’t mean Spectrum provides internet to that area. Check your new address to see if Spectrum is available. 

Upgrading your internet plan

Before you transfer your Spectrum account to your new address, check to see if your internet plan will continue to meet your needs. For example, if you are moving to a larger space or with more online residents, you may need a faster plan.

Learn what internet speed you need, considering how you and your family use the internet. If you just check emails and stream on your main TV, a smaller plan of 100 Mbps would work. However, if you game, video conference or have children doing online schoolwork, a 300 to 500 Mbps plan may be required.

Moving your Spectrum equipment

When you schedule your service transfer, a Spectrum representative will let you know if you can bring your equipment to your new address or need to return it to Spectrum. You can return your equipment in person at a local Spectrum location, or return via UPS. Spectrum will provide you with the necessary shipping label.

When you speak to an agent, ask about also transferring your current username and password to your new service address.

If you don’t transfer your current username and password to your new service address, you’ll need to create new ones to view your new service address online.

If you bring your current Spectrum Internet equipment to your new address, your Wi-Fi network name and password stays the same. If you need new equipment to transfer your services, you’ll receive a new network name and password.

How long does it take to activate at the new location?

Spectrum can schedule your move within 5 to 10 business days if you require a technician and professional installation. If you use self-install and keep your own equipment, it should only take a day or two.

Call Spectrum immediately if your moving date changes so they can accommodate your new timeframe. 

The bills will continue as normal if you keep the same plans. Any fees you incur will show up on the next cycle from your move date. 

If you need to have your account temporarily active simultaneously in both places, you’ll need to pay for two accounts. Ask a Spectrum representative for your options. 

Getting Spectrum for the first time

Spectrum is the largest cable internet provider in the U.S. and is available in large cities like Los Angeles, Denver and New York City. Service areas also include parts of Texas, Mid-Atlantic states, West Coast states and parts of Michigan and Wisconsin.

Spectrum plans range from 500 to 1,000 Mbps for $50 to $70/mo. with no equipment fees, data caps or contracts.

Bundling with Spectrum

Moving or switching providers is a good time to see if you can bundle your TV and internet plans to save money. Spectrum One is a package with internet, advanced Wi-Fi and an unlimited mobile line starting at $49.99/mo.

You can also add your home phone to a TV or internet Spectrum service. You can try a bundle offer without fear of being stuck if it’s not for you. Spectrum offers a 30-day money-back guarantee for all its packages.

Spectrum transfer service FAQs