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Mediacom customer service numbers

There are plenty of ways to get in touch with Mediacom in case of a service outage or if you just have questions about your account. Find the number you need to get information on home services, tech support, installation appointments and more. 

Mediacom TV, internet and home phone customer service


Available 24/7

Mediacom customer service is ideal for current internet, TV and home phone customers. 

Call Mediacom customer service to:

  • Update your account information
  • Pay your Mediacom bill 
  • Make a Mediacom address change
  • Add or change existing services
  • Cancel Mediacom services
  • Monitor status of Mediacom shipment

Mediacom tech support

877.387.8087 or text 66554

Available 24/7

Mediacom customers can call for tech support or text 66554 for quick answers to your device and service questions. 

Call Mediacom tech support to:

  • Troubleshoot TV, phone and internet services
  • Confirm service outages in your area
  • Change your Mediacom address 
  • Order new or replace existing equipment
  • Get help with self-installation

Mediacom installation and order status customer support


Available 24/7

Need to check the status of an existing order or installation appointment? Call the Mediacom installation and order status customer support for updates to your service requests. 

Call Mediacom installation and order status support to:

  • Change your Mediacom address or reschedule an installation appointment
  • Check shipping status of a Mediacom order
  • Monitor the status of a repair request
  • Speak to a representative about installation

Additional Mediacom customer service numbers

Ready to order new Mediacom services?

Looking to speak with an expert about the channel lineup of your Mediacom TV package, max internet speeds and more? Call now to speak to an expert about Mediacom internet plans, TV and home phone today.

Call now (844) 451-2720

Additional Mediacom customer service contacts

Looking for other ways to connect with Mediacom? Check out alternative ways existing customers can reach out to speak to a representative, locate a store in your area, cancel Mediacom services and get answers to common questions from customers just like you.

Chat with a Mediacom representative

Chat online to get instant answers to questions about your account, services, billing and more.

Find a Mediacom store location

Find out where you can get assistance in person at your local Mediacom store.

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Find answers to frequently asked questions

Visit Mediacom’s Answer Center to view FAQs about billing, home services, special alerts, troubleshooting and more.

Mediacom troubleshooting and quick help guides

You may be able to resolve your service issues without customer service help. Check out a few quick guides to common Mediacom support topics. 

Troubleshooting Mediacom TV, internet and phone services

Mediacom has dedicated TV, internet and phone service troubleshooters that can help you diagnose the problem and get you back up and running in no time. Enter your Mediacom or eBilling ID to get started. 

Resetting your Mediacom ID or email password

Log in to the Mediacom Account Management page and click Reset Password in the Email Settings menu. Next, answer your security question and enter your new desired password. Retype the new password to make sure it matches and click Submit to save. Be sure to update the login information on all your devices so that you’re able to access your MobileCare and Xtream TV apps, Xtream TV online, TVE and your email. 

Checking for outages

You can check outages by using the MobileCare App, by contacting customer service or by looking at your Mediacom account dashboard. The Mediacom Outage area should contain detailed information on any service issues currently in progress. If you’ve found that there is no existing outage in your area, contact Mediacom customer service to troubleshoot your service issues. 

Checking Mediacom internet usage

Your Mediacom internet plan comes with data allowances that are put in place to limit network congestion for all Mediacom internet subscribers. Once your household reaches the monthly usage allowance assigned to your plan, you will be charged an additional $10 for each GB of data used. For example, if you have a monthly usage allowance of 60 GB and your household uses 62 GB, you’ll be charged $20 at the end of the month. 

Because of the COVID-19 pandemic, Mediacom has announced the suspension of monthly usage allowances across all broadband tiers through May 15, 2020. To further assist Mediacom subscribers working and learning from home, the provider will also increase the speed of Connect2Compete plans and offer the Access Internet 60 plan to new customers for only $19.99/mo.* Complimentary access to Xtream WiFi hotspots is also available for 60 days. 

Learn more about the monthly usage allowance that comes with each plan and when overages are billed. Monitor your monthly usage by visiting Mediacom support, or download the MediacomConnect MobileCARE apps to track usage on your Android or iOS devices.

How to pay your Mediacom bill

You can manage your monthly Mediacom bill in one of these ways:

  • Call 888.333.4039 to pay using Mediacom’s automated phone payment system
  • Log into your Mediacom account and pay your bill online
  • Download the free Mediacom MobileCare app to pay your bill from your mobile device
  • Enroll in AutoPay by logging into your account and using Pay Bill to authorize automatic monthly payments to Mediacom
  • Visit your local Mediacom office to pay your bill in person
  • Mail your bill payment to your local Mediacom Payment Center address, which is listed on your bill

Mediacom offers multiple payment options for your convenience. You can learn more about their Pay Bill service if you have additional billing questions.

Mediacom customer service frequently asked questions

Where do you return Mediacom equipment?

You can return your Mediacom equipment to your local Mediacom office. You can also ask Mediacom to send you a return box. To request a return box, send your account number to or reach out to the service team on Facebook or Twitter.

Why is Mediacom down?

Your Mediacom service may be down due to weather-related disturbances or an area-wide outage in your neighborhood. Check out Mediacom’s reported outages to find out if your service issues have already been reported. If not, you may need to contact tech support for further assistance.

How do I program a Mediacom remote? 

Follow the steps in Mediacom’s video tutorial to program your brand new remote and start enjoying your Mediacom TV service. 

How do you change your Mediacom Wi-Fi password?

1. Log into using your Mediacom ID and passphrase. 2. Click on My Wireless Network. 3. Type a new password in the Passphrase box or click on Create Random Passphrase. 4. Click the Save button in the upper, right-hand corner of your screen.

Can I get Mediacom at my address?

You should be able to get Mediacom internet, TV or phone services at your address as long as you’re located in a serviceable area. Call now to learn more about Mediacom service near you and to schedule your service installation today.

Will Mediacom buy out contracts?

No. Mediacom does not offer to pay the remainder of your contract with another provider.

Shop smart with Allconnect

Our internet and TV experts are ready to help you compare available providers in your area. Learn about exclusive deals, find the right plan for your family and schedule your installation with one easy call. Shop deals near you today!

or call us today: (844) 451-2720

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