Mediacom customer service numbers

There are plenty of ways to get in touch with Mediacom in case of a service outage or if you just have questions about your account. Find the number you need to get information on home services, tech support, installation appointments and more. 

Mediacom TV, internet and home phone customer service

844.274.6753

Available 24/7

Mediacom customer service is ideal for current internet, TV and home phone customers. 

Call Mediacom customer service to:

  • Update your account information
  • Pay your Mediacom bill 
  • Move service to a new address
  • Add or change existing services
  • Monitor status of Mediacom shipment

Mediacom tech support

877.387.8087 or text 66554

Available 24/7

Mediacom customers can call for tech support or text 66554 for quick answers to your device and service questions. 

Call Mediacom tech support to:

  • Troubleshoot TV, phone and internet services
  • Confirm service outages in your area
  • Speak to a technician 
  • Order new or replace existing equipment
  • Get help with self-installation

Mediacom installation and order status customer support

866.755.2225

Available 24/7

Need to check the status of an existing order or installation appointment? Call the Mediacom installation and order status customer support for updates to your service requests. 

Call Mediacom installation and order status support to:

  • Change an installation appointment
  • Check shipping status of a Mediacom order
  • Monitor the status of a repair request
  • Speak to a representative about installation

Additional Mediacom customer service numbers

Ready to order new Mediacom services?

Looking to speak with an expert about Mediacom services in your area. Call now to speak to an expert about Mediacom internet, TV and home phone today.

Call now (844) 451-2720

Additional Mediacom customer service contacts

Looking for other ways to connect with Mediacom? Check out alternative ways existing customers can reach out to speak to a representative, locate a store in your area and get answers to common questions from Mediacom customers just like you.

Chat with a Mediacom representative

Chat online to get instant answers to questions about your account, services, billing and more.

Find a Mediacom store location

Find out where you can get assistance in person at your local Mediacom store.

Social media

Find answers to frequently asked questions

Visit Mediacom’s Answer Center to view FAQs about billing, home services, special alerts, troubleshooting and more.

Mediacom troubleshooting and quick help guides

You may be able to resolve your service issues without customer service help. Check out a few quick guides to common Mediacom support topics. 

Troubleshooting Mediacom TV, internet and phone services

Mediacom has dedicated TV, internet and phone service troubleshooters that can help you diagnose the problem and get you back up and running in no time. Enter your Mediacom or eBilling ID to get started. 

Resetting your Mediacom ID or email password

Log in to the Mediacom Account Management page and click Reset Password in the Email Settings menu. Next, answer your security question and enter your new desired password. Retype the new password to make sure it matches and click Submit to save. Be sure to update the login information on all your devices so that you’re able to access your MobileCare and Xtream TV apps, Xtream TV online, TVE and your email. 

Checking for outages

You can check outages by using the MobileCare App, by contacting customer service or by looking at your Mediacom account dashboard. The Mediacom Outage area should contain detailed information on any service issues currently in progress. 

Managing your data use

Your Mediacom internet comes without data caps, but there are allowances in places to limit network congestion. Monitor your monthly usage by visiting Mediacom support or download the MediacomConnect MobileCARE apps to track usage on your Android or iOS devices.

How to pay your Mediacom bill

You can manage your monthly Mediacom bill in one of these ways:

  • Call 1.888.333.4039 to pay using Mediacom’s automated phone payment system
  • Log into your Mediacom account and pay your bill online
  • Download the free Mediacom MobileCare app to pay your bill from your mobile device
  • Enroll in AutoPay by logging into your account and using Pay Bill to authorize automatic monthly payments to Mediacom
  • Visit your local Mediacom office to pay your bill in person
  • Mail your bill payment to your local Mediacom Payment Center address, which is listed on your bill

Mediacom offers multiple payment options for your convenience. You can learn more about their Pay Bill service if you have additional billing questions.

Mediacom customer service frequently asked questions

Where do you return Mediacom equipment?

You can return your Mediacom equipment to your local Mediacom office. You can also ask Mediacom to send you a return box. To request a return box, send your account number to totalcare@mediacomcc.com or reach out to the service team on Facebook or Twitter.

Why is Mediacom down?

Your Mediacom service may be down due to weather-related disturbances or an area-wide outage in your neighborhood. Check out Mediacom’s reported outages to find out if your service issues have already been reported. If not, you may need to contact tech support for further assistance.

How do I program a Mediacom remote? 

Follow the steps in Mediacom’s video tutorial to program your brand new remote and start enjoying your Mediacom TV service. 

How do you change your Mediacom Wi-Fi password?

1. Log into homewifi.mediacomcable.com using your Mediacom ID and passphrase. 2. Click on My Wireless Network. 3. Type a new password in the Passphrase box or click on Create Random Passphrase. 4. Click the Save button in the upper, right-hand corner of your screen.

Can I get Mediacom at my address?

You should be able to get Mediacom internet, TV or phone services at your address as long as you’re located in a serviceable area. Call now to learn more about Mediacom service near you and to schedule your service installation today.

Will Mediacom buy out contracts?

No, Mediacom does not offer to pay the remainder of your contract with another provider.


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