Mediacom customer service information

Get help with Mediacom internet, TV and home phone services.

Mediacom customer service overview

There are plenty of ways to get in touch with Mediacom in case of a service outage or if you just have questions about your account. Find the number you need to get information on home services, tech support, installation appointments and more.

Mediacom main customer service phone number

(844) 274-6753

Mediacom customer service is ideal for current internet, TV and home phone customers. Available 24/7. Call Mediacom customer service to:

Update your account information
Pay your Mediacom bill
Make a Mediacom address change
Add or change existing services
Cancel Mediacom services
Monitor status of Mediacom shipment

Mediacom tech support

(877) 387-8087 or text 66554

Available 24/7

Mediacom customers can call for tech support or text 66554 for quick answers to your device and service questions.

Call Mediacom tech support to:

Troubleshoot TV, phone and internet services
Confirm service outages in your area
Change your Mediacom address
Order new or replace existing equipment
Get help with self-installation

Mediacom installation and order status customer support

(866) 755-2225

Available 24/7

Need to check the status of an existing order or installation appointment? Call the Mediacom installation and order status customer support for updates to your service requests.

Call Mediacom installation and order status support to:

Change your Mediacom address or reschedule an installation appointment
Check shipping status of a Mediacom order
Monitor the status of a repair request
Speak to a representative about installation

Additional Mediacom customer service numbers

Business service phone number: (800) 479-2070
Business technical support phone number: (800) 379-7412
Home controller support phone number: (877) 900-3495
Closed captioning support phone number: (877) 847-6221

Ready to order new Mediacom services?

Looking to speak with an expert about the channel lineup of your Mediacom TV package, max internet speeds and more? Call now to speak to an expert about Mediacom internet plans, TV and home phone today.

Call now (844) 451-2720

Looking for other ways to connect with Mediacom? Check out alternative ways existing customers can reach out to speak to a representative, locate a store in your area and contact Mediacom through social media.

Chat with a Mediacom representative

Chat online to get instant answers to questions about your account, services, billing and more.
Find a Mediacom store location

Find out where you can get assistance in person at your local Mediacom store.
Mediacom social media contacts

Mediacom troubleshooting and quick help guides

You may be able to resolve your service issues without customer service help. Check out a few quick guides to common Mediacom support topics. Find answers to frequently asked questions: Visit Mediacom’s Answer Center to view FAQs about billing, home services, special alerts, troubleshooting and more.

Resetting your Mediacom ID or email password

Log in to the Mediacom Account Management page and click Reset Password in the Email Settings menu.
Next, answer your security question and enter your new desired password. Retype the new password to make sure it matches and click Submit to save.
Be sure to update the login information on all your devices so that you’re able to access your MobileCare and Xtream TV apps, Xtream TV online, TVE and your email.

Checking for outages

You can check for outages by using the MobileCare app, by contacting customer service or by looking at your Mediacom account dashboard. The Mediacom Outage area should contain detailed information on any service issues currently in progress. If you’ve found that there is no existing outage in your area, contact Mediacom customer service to troubleshoot your service issues.

Checking Mediacom internet usage

Monitor your monthly usage by visiting Mediacom support, or download the MediacomConnect MobileCare app to track usage on your Android or iOS devices. Your Mediacom internet plan comes with data allowances that are put in place to limit network congestion for all Mediacom internet subscribers.

Once your household reaches the monthly usage allowance assigned to your plan, you will be charged an additional $10 for each GB of data used. For example, if you have a monthly usage allowance of 60 GB and your household uses 62 GB, you’ll be charged $20 at the end of the month. Learn more about the monthly usage allowance that comes with each plan and when overages are billed.

How to pay your Mediacom bill

You can manage your monthly Mediacom bill in one of these ways:

Pay your bill by phone: Call (888) 333-4039 to pay using Mediacom’s automated phone payment system
- Press 7 for Spanish or stay on the line for English
- Enter the phone number associated with your account
- Select the bill pay option

Pay your bill online: Log in to your Mediacom account
Pay your bill automatically: Enroll in AutoPay by logging in to your account and using Pay Bill to authorize automatic monthly payments to Mediacom
Pay your bill in person: Visit your local Mediacom store to pay your bill in person
Pay your bill by mail: Mail your bill payment to your local Mediacom Payment Center address, which is listed on your bill

Mediacom offers multiple payment options for your convenience. You can learn more about their Pay Bill service if you have additional billing questions.

How to pay your bill using the MediacomConnect MobileCare App

Log in with your Mediacom username and password
From the home screen, select “Billing”
Select “Make a Payment”
Choose to pay with either a credit or debit card or with your checking account
Enter card or account information, then hit the checkmark to save
Select the payment amount and billing date
Lastly, click “Submit Payment”

Mediacom customer service FAQs

Where do you return Mediacom equipment?

You can return your Mediacom equipment to your local Mediacom office. You can also ask Mediacom to send you a return box. To request a return box, send your account number to totalcare@mediacomcc.com or reach out to the service team on Facebook or Twitter.

Why is Mediacom down?

Your Mediacom service may be down due to weather-related disturbances or an area-wide outage in your neighborhood. Check out Mediacom’s reported outages to find out if your service issues have already been reported. If not, you may need to contact tech support for further assistance.

Can I get Mediacom at my address?

You should be able to get Mediacom internet, TV or phone services at your address as long as you’re located in a serviceable area. Call now to learn more about Mediacom service near you and to schedule your service installation today.

How do you change your Mediacom Wi-Fi password?

Log in to homewifi.mediacomcable.com using your Mediacom ID and passphrase.
Click on My Wireless Network.
Type a new password in the Passphrase box or click on Create Random Passphrase.
Click the Save button in the upper-right corner of your screen.

How do I program a Mediacom remote?

Follow the steps in Mediacom’s video tutorial to program your brand new remote and start enjoying your Mediacom TV service.

Will Mediacom buy out contracts?

No. Mediacom does not offer to pay the remainder of your contract with another provider.

Does Mediacom charge a cancellation fee?

Yes, Mediacom charges an early prorated termination fee if you cancel service before the end of the agreement. The fees can run up to $120 for a one-year contract and $240 for multiyear agreements.

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Written by:

Robin Layton

Editor, Broadband Content

Robin Layton is an editor for the broadband marketplace Allconnect. She built her internet industry expertise writing and editing on the site since January 2020, as well as on Allconnect’s sister site MYMOVE.com… Read more