Mediacom
customer reviews
Mediacom customer reviews
Overall Customer Satisfaction Rating:
3.9/5
Category Rating breakdown
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Price
3.6/5
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Speed
3.9/5
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Reliability
3.8/5
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Customer Service
3.7/5
What do Mediacom customers think?
Mediacom is a cable internet provider. Mediacom customers were happy with their internet speeds, with Mediacom scoring above average in that category. Mediacom customer satisfaction fell in line with the overall average in the price and reliability categories and slightly below average regarding customer service.
Featured Reviews
We have repeated outages and it’s very hard to talk to a live person and get it resolved.
1.5/5
Overall more satisfied since 2006 when I first used internet service.
4/5
I am elderly and don’t use my computer a lot. They had me hooked up at the highest, fastest rate. I called to have it decreased. After a month they put it back to the highest without telling me. Not right.
2/5
Mediacom rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Mediacom from Allconnect customers
1/5
my internet is slow we lose connection often and I am paying over a hundred dollars a month for this mess
2/5
I am elderly and don’t use my computer a lot. They had me hooked up at the highest, fastest rate. I called to have it decreased. After a month they put it back to the highest without telling me. Not right.
2/5
too expensive and I never get the speeds promised
5/5
I love my service
1/5
Way of life . Buffering , hacking . has since 2012 . It was explained to me in July 2023 we’ve had Y-5 all along . Really ? No one will document what we are paying for or where I can find this . Nor document the issues as far as Signal Outage . Follow up by Suggesting we get an EERO Booster* ….
Way of life . Buffering , hacking . has since 2012 . It was explained to me in July 2023 we’ve had Y-5 all along . Really ? No one will document what we are paying for or where I can find this . Nor document the issues as far as Signal Outage . Follow up by Suggesting we get an EERO Booster* . This is another Nightmare . IIRC , 4 Techs were at our home since June 2023 . The ERRO , they got fixed . My Mediacon Email , nope . You must have a cell phone . ZERO SIGNAL . The Techs must go outside into their Service Truck to connect with the Supervisors . On and on ad nauseam . Yesterday it was determined an Internal Error is amiss .. Since July 7 , 2023 this current event has been ongoing . This is Aug 2 , 2023 . *Part of the package . No extra charge ever . Then 2 years Free . Then ?? You are paying extra ??
1/5
Mediacom is one of the worst providers we could have for Internet cable etc. if there was any other provider in our area all of us in this entire area would move immediately. Both the cable and the Internet recently have gone off too many times.
3/5
High price, poor service, long waits for technical service
5/5
Overall more satisfied since 2006 when I first used Internet TY . God Bless
3/5
Very poor installation… poor sloppy job
1/5
The price is too high for the service that I’m getting in half the time it works
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