Mediacom customer reviews

Overall Customer Satisfaction Rating:

3.7/5

167 customer reviews
Mediacom

Category Rating breakdown

  • Price

    3.4/5

  • Speed

    3.7/5

  • Reliability

    3.6/5

  • Customer Service

    3.5/5

What do Mediacom customers think?

Mediacom is a cable internet provider. Mediacom customers were happy with their internet speeds, with Mediacom scoring above average in that category. Mediacom customer satisfaction fell in line with the overall average in the price and reliability categories and slightly below average regarding customer service. 

Anonymous
6/22/23

We have repeated outages and it’s very hard to talk to a live person and get it resolved.

1.5/5

Anonymous
6/26/23

Overall more satisfied since 2006 when I first used internet service.

4/5

Deb Missouri
1/8/24

I am elderly and don’t use my computer a lot. They had me hooked up at the highest, fastest rate. I called to have it decreased. After a month they put it back to the highest without telling me. Not right.

2/5

Mediacom rating characteristics explained

Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.

Read more on Mediacom from Allconnect customers

mediacom

3/5

Anonymous
Clinton, LA
8/11/24

Mediacom is too expensive and is constantly raising its rates

Price
Speed
Reliability
Customer Service
mediacom

4/5

Maggie
Bayview Gardens
7/21/24

I was quickly connected to an agent that was able to answer ALL of my questions, promptly and accurately. The process was very smooth, affordable, and came with lots of great perks. Make sure to check out their additional services, as many as FREE or FREE for an extended amount of time. Installation was quickly done, with kind and courteous workers. We did expect…

Show more
Price
Speed
Reliability
Customer Service
mediacom

3/5

Jen
Mexico Beach
7/21/24

Not happy that my rate goes up each year, no matter what. Also, not happy that they didn’t tell me that only one cable connection is live, so in order to get more live, I have to add or upgrade?

Price
Speed
Reliability
Customer Service
mediacom

2/5

Anonymous
Springfield, MO
7/12/24

The package I ordered is supposed to be 1 Gbps. I have yet to see over 600 Mbps in any speed test. It is also advertised as fiber. It’s not, it’s cable. I’m disappointed.

Price
Speed
Reliability
mediacom

3/5

David
Kendallville, IN
7/9/24

I pay too much for internet compared to fiber that is in our community

Price
Speed
Reliability
Customer Service
mediacom

5/5

Anonymous
Americus, GA
7/1/24

Fast, dependable and the price is comparable with other providers.

Price
Speed
Reliability
Customer Service
mediacom

1/5

Ruby
6/21/24

The price just keep going up

Price
Speed
Reliability
Customer Service
mediacom

3/5

Rita
Greenfield
6/11/24

For the price it is adequate internet for streaming videos, live tv, radioli & weather using a.Firirestick. I also ordered a xumo box to get additional channels but have not found it comparable to United Fiber TV. I would have additional cost to add a similar service. A phone line is also extra cost. The service was down after storms for at…

Show more
Price
Speed
Reliability
Customer Service
mediacom

5/5

Anonymous
Ridgecrest, CA
5/28/24

Very fast but to high of a price,

Price
Speed
Reliability
Customer Service
mediacom

1/5

Anonymous
Ridgecrest, CA
5/21/24

d/l speeds are terribly inconsistent. I have complained for months, paying for 300mbs and getting 9 to 50 sometimes, never above that. After many service calls the problem is with “Maintenance” that they cant schedule and just forward info to. Maintenance doesnt respond. DO NOT USE mediacom in Ridgecrest, sons have RACE which is fiber based and great. I pay 120$/mo for…

Show more
Price
Speed
Reliability
Customer Service
Page 1 of 4 (10 of 34 reviews)
next  

Write a review for Mediacom