Mediacom
customer reviews
Overall Customer Satisfaction Rating:
3.7/5
Category Rating breakdown
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Price
3.3/5
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Speed
3.7/5
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Reliability
3.6/5
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Customer Service
3.5/5
What do Mediacom customers think?
Mediacom is a cable internet provider. Mediacom customers were happy with their internet speeds, with Mediacom scoring above average in that category. Mediacom customer satisfaction fell in line with the overall average in the price and reliability categories and slightly below average regarding customer service.
Featured Reviews
We have repeated outages and it’s very hard to talk to a live person and get it resolved.
1.5/5
Overall more satisfied since 2006 when I first used internet service.
4/5
I am elderly and don’t use my computer a lot. They had me hooked up at the highest, fastest rate. I called to have it decreased. After a month they put it back to the highest without telling me. Not right.
2/5
Mediacom rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Mediacom from Allconnect customers
3/5
Charges have increased to0 much.
1/5
All I can say is stay away from Mediacom, this is the worst internet provider I have ever experienced, you will pay for service that is inconsistent. I have had them for two months and had over 7 techs out. That’s is not normal. Please if you can do not have them service you.
3/5
Mediacom is too expensive and is constantly raising its rates
3/5
Not happy that my rate goes up each year, no matter what. Also, not happy that they didn’t tell me that only one cable connection is live, so in order to get more live, I have to add or upgrade?
4/5
I was quickly connected to an agent that was able to answer ALL of my questions, promptly and accurately. The process was very smooth, affordable, and came with lots of great perks. Make sure to check out their additional services, as many as FREE or FREE for an extended amount of time. Installation was quickly done, with kind and courteous workers. We did expect…
I was quickly connected to an agent that was able to answer ALL of my questions, promptly and accurately. The process was very smooth, affordable, and came with lots of great perks. Make sure to check out their additional services, as many as FREE or FREE for an extended amount of time. Installation was quickly done, with kind and courteous workers. We did expect them to complete the installation on their original Monday appointment with us, but instead had to wait for them to return that Friday. The pole necessary for the installation was surrounded with some weeds, trash, brush, branches, poison ivy… But we completed the clear out they asked for in 20 minutes and had to wait an additional 4 days. I was understanding of the clear out being necessary, but I wish they would’ve simply helped me or waited for me to quickly complete it. They had zero tools and it was hard to believe that we were just out of luck entirely at the time, since we had already waited patiently all weekend! Some lagging while trying to stream, but overall very reliable and fast!
2/5
The package I ordered is supposed to be 1 Gbps. I have yet to see over 600 Mbps in any speed test. It is also advertised as fiber. It’s not, it’s cable. I’m disappointed.
3/5
I pay too much for internet compared to fiber that is in our community
5/5
Fast, dependable and the price is comparable with other providers.
1/5
The price just keep going up
3/5
For the price it is adequate internet for streaming videos, live tv, radioli & weather using a.Firirestick. I also ordered a xumo box to get additional channels but have not found it comparable to United Fiber TV. I would have additional cost to add a similar service. A phone line is also extra cost. The service was down after storms for at…
For the price it is adequate internet for streaming videos, live tv, radioli & weather using a.Firirestick. I also ordered a xumo box to get additional channels but have not found it comparable to United Fiber TV. I would have additional cost to add a similar service. A phone line is also extra cost. The service was down after storms for at least 10 hours. A recorded message said they were working on the outage but didn’t specify a reason for loss of internet or adjustment to billing. Customer service is minimal by phone & could be more helpful
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