DISH customer service: phone numbers and online help

DISH customer service phone numbers

Before you talk to a DISH network representative, have important information to expedite your call, including your account number, name, address and phone number associated with the account. If you are calling for tech support, have your devices nearby that you are calling about to ensure access to any registration numbers or product info.

Additional DISH network customer service contacts

DISH offers customer support via social media, online chat, forums and guides. Here are some of the additional ways you can get in contact with DISH Network customer service or troubleshoot service issues.

Chat live with a DISH customer representative

Chat live with a DISH customer representative

Visit the MyDISH support page and click the “Chat With Us” button. Chat is available every day from 8 a.m. to midnight ET.

DISH Help Center

DISH Help Center

From the MyDISH support page, browse “Popular Topics” or enter your question in the search bar to see results about your specific need.

DISH social media

DISH social media

Contact DISH or get answers on one of their social media pages, including Facebook, Twitter and Reddit.

How to pay your DISH bill

DISH Network gives you several convenient ways to pay your bill. Here are ways you can make single payments to your DISH account.

• By phone: Call the DISH Network customer service at (800) 333-3474 and follow the automated prompts to pay your bill. Have your account number and payment method ready.
• By text: Text PAY BILL to 34741 and follow the instructions to make your payment. Data and message rates may apply.
• Online: Sign in to the MyDISH My Account page to view account information and pay your bill. You can also enroll in DISH Network bill autopay from this page.
• MyDISH App: The MyDISH App is available for free on Android and iOS devices. This app is similar to the MyDISH My Account page, letting you access your account information and make payments.
• By Mail: Mail your payment to PO Box 94063, Palatine, IL 60094-4063. For residents of California, Nevada and Washington, submit your payment to PO Box 7203, Pasadena, CA 91109-7203.

Late or incomplete payments to your DISH account could result in a fee up to $10 or higher and service disruption.

MyDISH App

With the MyDISH App, you can view and pay your bill, manage your technician appointments, order movies and events, and more.

DISH also provides app support, with helpful tips and a video to get familiar with it.

DISH troubleshooting guides

• How do I program my DISH remote to my TV?

  1. Depending on your remote, press the HOME button twice or the MENU button once
  2. Choose Settings
  3. Select Remote Control
  4. Navigate to the device code you need
  5. Choose the right Pairing Wizard for your device and then follow the on-screen prompts to finish

• How can I troubleshoot my signal loss?

  Narrow down the root cause by checking out the message on the screen. If you’re looking at a blank blue or black screen, it’s possible that your device has been set up incorrectly. A code error displayed on the screen will be easy to troubleshoot as error codes and their solutions can be researched on the DISH customer forums.

• How can I see my current networks subscriptions on the MyDISH app?

  Select Home at the bottom of the screen and select View Channel Lineup to see a customized list of the networks included in your DISH TV subscription.

• What DISH equipment can I use with the Google Assistant?

  You may use a Google Assistant with your DISH Hopper, Joey or Wally receiver. Use your DISH Voice Remote to access your Google Assistant by pressing the microphone button and giving it commands.

• How can I connect my DISH receiver to the internet?

  Connect your receiver to your internet using an Ethernet cable to gain access directly from your modem or router. You can also connect via Wi-Fi.

• I am missing channels. How can I fix it and why is it happening?

  This is usually caused by a receiver error or a misconfigured Program Guide. DISH may also be in the middle of a programming dispute. If the issue is due to a receiver error or program guide, take the steps specific to your DISH device to retrieve your missing channels.

DISH outages

Call (855) 402-3233 to reach the 24-hour DISH tech support line in an outage. A representative can confirm whether or not there is a documented outage in your area or if additional steps should be taken to troubleshoot your service.

Steps to troubleshoot a complete or partial satellite signal loss can be found online at my.dish.com.

DISH customer service FAQs

How do I talk to a live DISH customer service representative?

Call the DISH customer service number at (800) 333-3474 and press “0” when the automated recording begins. Then press “2” and either enter your account number or press nothing to be connected to a live DISH customer service agent.

How do I transfer DISH service to a new address?

Call the DISH Network customer service number at (800) 333-3474 to schedule the date you would like to transfer service. Make sure the electricity will be on by your scheduled install date. Pack up all DISH receivers and equipment and bring them to your new address. You do not have to do anything with your current satellite dish. On your scheduled transfer date, your technician will mount a new dish if necessary, connect your TVs and ensure service is working properly, similar to your original installation.

How much does it cost to cancel DISH?

Upon early termination of your 24-month contract, DISH will charge $20/mo. for each month remaining in your service agreement.

Do I have to return DISH Network equipment?

You’ll need to return DISH equipment if you are using a Hopper, Joey, Wally, LNBF or Node/Hub. Follow the appropriate disconnection steps and ship your equipment at the nearest UPS location using the prepaid label provided.

What is the grace period for DISH Network?

The grace period to cancel your new DISH services is approximately 180 days. If you cancel within this period, you won’t be charged the purchase price or any new subscriber fees. You will, however, be charged a cancellation fee of $30. Customers who cancel after the grace period will not receive any product or subscriber refunds. They will not be charged a cancellation fee.

Can I get an extension on my DISH Network bill?

Yes. DISH will give you an extension on your next monthly bill, if you’re eligible, for a fee of $15. To check your eligibility, log in to your MyDISH account and check the bill payment section. If there is an option to extend your payment due date, a link will be available or it will become available through a pop-up offer window.

How do I upgrade my DISH service?

A DISH representative can help you upgrade your service when you call the DISH customer service number at (800) 333-3474. But, if you’re a new customer, one of our experts can help. Contact Allconnect today to shop a brand new DISH plan.

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Written by:

Robin Layton

Editor, Broadband Content

Robin Layton is an editor with Allconnect. She works closely with the content team writers to ensure consumers get a fair and balanced reporting of the state of broadband services to help them understand the pro… Read more

Edited by:

Camryn Smith

Associate Writer

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