DIRECTV customer service information

Find customer service phone numbers, ways to pay your DIRECTV bill and troubleshooting guides.

DIRECTV customer service number: 800.531.5000

Order new DIRECTV service: (844) 451-2720 (844) 451-2720

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DIRECTV customer service numbers

When you need help with your DIRECTV service, there are a variety of ways to contact customer service or tech support. Check out some ways you can get in touch with a DIRECTV representative to get assistance with everything from paying your DIRECTV bill to scheduling service repairs.

DIRECTV customer service

DIRECTV tech support

Additional DIRECTV contact numbers

DIRECTV customer service phone number

800.531.5000

DIRECTV customer service hours: Mon-Sun, 8 a.m. – midnight ET

  • Have the phone number associated with your DIRECTV account or your DIRECTV account number ready when you call. 
  • DIRECTV’s automated menu is voice activated, so don’t worry about having to press a bunch of numbers. Simply say what you are calling about when prompted.

The DIRECTV customer service number is ideal for general information on your DIRECTV account and billing statements.

Call DIRECTV customer service to:

  • Access and edit your account information
  • Pay your DIRECTV bill
  • Ask questions about a recent DIRECTV billing statement
  • Change existing DIRECTV services
  • Check the status of a DIRECTV equipment order

DIRECTV tech support

800.288.2020

Hours: Mon-Sun, 8 a.m. – midnight ET

  • Have the phone number associated with your DIRECTV account or your DIRECTV account number ready when you call. 
  • Once you state what you are having trouble with on the tech support line, you may be asked some follow-up questions to narrow down the issue before you reach a representative.

DIRECTV tech support is perfect for when you need to speak with a DIRECTV representative about service issues, repairs and troubleshooting.

Call DIRECTV tech support to:

  • Troubleshoot DIRECTV TV service
  • Decipher error codes and messaging
  • Make repair appointments 
  • Check the status of a repair request
  • Get help DIRECTV remote programming

Additional DIRECTV customer service numbers

  • DIRECTV business service phone number

    855.237.8206

  • DIRECTV service change/transfer phone number

    855.253.7338

  • DIRECTV travel abroad support phone number

    +1.408.962.1025
    Available 24/7

Looking for new DIRECTV services?

To get DIRECTV service in your home, give us a call. Our experts are waiting to help complete your order and schedule your installation at a time that works best for you.

Call now (844) 451-2720

More ways to contact DIRECTV customer service

No time to call the DIRECTV customer service number? There are a few ways you can contact DIRECTV customer service representatives. Find your preferred contact method below.

Chat live with a DIRECTV representative

Visit AT&T – Contact Us and select “DIRECTV” or “DIRECTV NOW.” Then tap on “Chat Available” and type your question where prompted in the chat box.

AT&T Technical Support

Call AT&T tech support number at 800.288.2020 for assistance with DIRECTV issues. Technical support for internet, TV and phone is available 24/7.

DIRECTV Help Center

Visit the DIRECTV troubleshooting page and type your question in the search box at the top of the page or browse answers to common technical issues.

Social media

Reach out to DIRECTV or AT&T on a variety of social media platforms to get help with your current service or ask questions about a new plan.

DIRECTV email address

Unfortunately, there is no DIRECTV customer service email address.

DIRECTV help forums

AT&T’s help forum, @ATTHelp, is a great resource for posting comments and questions regarding your DIRECTV service.

DIRECTV troubleshooting guides

Not every problem requires a phone call to customer service. Take a look at a few quick help guides that can solve your DIRECTV service issues quickly, easily and on your own time.

  • What should I do if I’m getting an error code?

    If you’re seeing a specific error code when trying to access your DIRECTV service, check out this online list of common error codes for some quick fixes you should try.

  • I forgot my DIRECTV email password

    Since DIRECTV is a part of the AT&T family, you’ll need to reset your password to your DIRECTV services by altering your AT&T user ID. Select Forgot password on either the myAT&T or AT&T TV sign-in page and follow the prompts to complete the reset.

  • Is there a DIRECTV outage in my area?

    All DIRECTV and AT&T outages are reported online and are accessible using your login info. Simply sign in to the online portal to get the most up-to-date status on all reported outages in or around your area.

  • My DIRECTV recordings aren’t showing


    Reset your Genie DVR by pressing the small red button behind the panel on the front of your device. Once your device reboots, press List on your DIRECTV remote to see your recordings. Be sure to reset your main Genie device, not Genie Minis.

  • How do I reset my DIRECTV receiver ?

    There are two ways to reset your receiver. Either press the red reset button located in the access card door on the front of your receiver, or unplug the receiver’s power cord for 15 seconds, then plug it back in. Then, press the power button for your receiver to restart.

    Having other receiver issues? Troubleshoot more DIRECTV receiver issues here.

  • My DIRECTV remote isn’t working. 

    Run through this quick checklist if you’re having remote control troubles or troubleshoot more DIRECTV remote issues here.

    • Check the batteries. 
    • Make sure you are in DIRECTV mode.
    • Program your remote.
    • Make sure nothing is in the way of the receiver’s sensor or the remote’s emitter.

How to pay your DIRECTV bill

Wondering how to pay your DIRECTV bill? There are a few ways you can make single payments to your DIRECTV account.

Ways to pay your DIRECTV bill

  • By phone: Call the DIRECTV billing number, 800.531.5000, or the AT&T customer service number, 800.288.2020, any day between 8 a.m. and midnight ET
  • Online: Visit directv.com and click Sign in, then select View Your Statement from the quick links section. Follow the instructions to complete your DIRECTV bill payment.
  • By mail: Find your designated DIRECTV mailing address and mail a check or money order with your statement. 
  • Autopay: Enroll in DIRECTV auto bill pay to have your monthly payments automatically drafted. Enrolling in auto bill pay may also qualify you for temporary credits of $5 or more off your monthly DIRECTV bill.
  • In person: DIRECTV does not have store locations, but you can submit your DIRECTV bill payment at any Western Union location.

Late or partial payments to your DIRECTV account can result in fees and service interruptions. Late fees may vary by region and outstanding DIRECTV bill amount.

DIRECTV customer service FAQs

Why do I get AT&T customer service when I call for DIRECTV?

DIRECTV is a part of the AT&T family, so when you call the DIRECTV customer service number, you may hear AT&T messaging. Don’t worry, you can get DIRECTV support by calling the DIRECTV customer service number, 800.531.5000, or the AT&T customer service number, 800.288.2020.

Locate the red reset button on your Genie or Genie Mini. For Genie devices, the red button can be found in the access card compartment on the front. For Genie Minis, the red button is on the side or back of the device. Press the button to reset the box.

Use your DIRECTV TV login to stream DIRECTV or select networks included in your DIRECTV package remotely. Your DIRECTV TV login is the same as your account login. If you forgot your DIRECTV TV login, go to att.com/support for instructions on how to look up your user name and reset your password.

Dial the DIRECTV customer service number at 800.531.5000, or the AT&T customer service number at 800.288.2020, between 8 a.m. and midnight ET. After verifying the phone number on the account, press “0” repeatedly until you are prompted to state the reason for your call. After stating the reason for your call, you will be connected to the next available representative.

Call the DIRECTV customer service number at 800.531.5000 or visit billing.directv.com and fill out the requested information to get an explanation of your bill sent to you within 10 business days.

Yes, even if your DIRECTV satellite temporarily loses signal, you still can watch DIRECTV in other ways.

  • On your TV remote — Press List to access any DVR recordings.
  • On your tablet or laptop — Watch online at directv.com/entertainment.
  • On your phone — Use the DIRECTV app to watch on your phone.

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Lisa Iscrupe

Written by:

Lisa Iscrupe

Writer, Broadband & Data Content

Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Her work has been referenced by CNN and other national sources. In Lisa’s Words: Ever… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband & Wireless Content

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