How to cancel or transfer your HughesNet service

HughesNet makes it easy to cancel your internet service or even transfer it to your new address if you are moving. Keep reading to learn how.

Moving your HughesNet internet service

If you’re moving, you don’t necessarily have to cancel your HughesNet internet service. You can instead transfer your plan to your new home. You keep your current modem and power supply, and HughesNet will simply transfer your service to your new address. To transfer your internet service, call (855) 460-6683.

Is HughesNet available in your new area?

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Or call us today: (844) 451-2720 (844) 451-2720

Pausing HughesNet service

HughesNet allows customers to temporarily suspend their service for part of the year (often known as a seasonal hold). This is ideal for individuals who travel for extended periods of time. To suspend your account, simply call customer care at (866) 347-3292. There’s no internet charge while your service is suspended, but you are required to continue paying lease fees for your equipment.

Canceling your HughesNet service

If service transfer or service suspension isn’t right for you, then you might simply want to cancel your HughesNet internet service altogether. HughesNet makes it easy to cancel your service over the phone.

Are you eligible to cancel your HughesNet service?

You can cancel your HughesNet service at any time. But in some cases, you might be subject to early termination fees (ETF). If you can cancel your plan after activation, but before the end of your contract, you’ll have to pay a $400 ETF. After 90 days, the fee decreases by $15/mo. until the end of your contract.

Canceling your HughesNet service online

You cannot cancel your service online with HughesNet.

Canceling your HughesNet service over the phone

Over the phone is currently the only way you can cancel your HughesNet service. To cancel your plan, call HughesNet customer service at (866) 347-3292.

Canceling your HughesNet service in person

Currently, you cannot cancel your service in person with HughesNet.

How to return your HughesNet equipment

To avoid an unreturned equipment fee, you must return your equipment when you cancel your HughesNet service. When you cancel your plan, you’ll receive a return kit, which includes a box, strip of tape, prepaid UPS return label and a UPS packing slip. Follow the instructions in your return kit to properly pack the equipment. Then take the box to any staffed UPS location or give it to a UPS driver.

Canceling because of service price or moving to a new area?

Are you canceling your internet service plan because of the price or because you’re moving to a new area? Allconnect makes it easy to shop for internet providers in your area. And using the comparison tools, you can compare multiple providers to determine which is right for you.

Canceling or transferring HughesNet FAQs

Can you transfer your HughesNet service?

HughesNet customers can transfer their internet service plans to their new address for no extra charge.

Does HughesNet charge a cancellation fee?

If you leave your contract early, you’ll pay a termination fee of $400 during the first 90 days after starting service. After that, your termination fee will go down by $15/mo. for the remainder of your contract.

How do you cancel HughesNet internet service?

To cancel your HughesNet internet service, call customer care at (866) 347-3292.

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Written by:

Erin Gobler

Author

Erin Gobler is a freelance writer based in Madison, WI. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Including Allconnect.com, her work has b… Read more

Edited by:

Robin Layton

Editor, Broadband Content

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