Hughesnet
customer reviews
Overall Customer Satisfaction Rating:
2.7/5
Category Rating breakdown
-
Price
2.5/5
-
Speed
2.4/5
-
Reliability
2.5/5
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Customer Service
2.9/5
What do Hughesnet customers think?
Hughesnet is a satellite internet service provider. Hughesnet scored low across the board regarding price, speed, reliability and customer service – but it’s important to note that satellite providers will provide less speed than fiber and cable providers and usually have high prices. Satellite internet providers like Hughesnet are often the only internet option for those living in rural areas with limited internet access. Hughesnet customers scored the ISP the highest in customer service, followed by reliability.
Featured Reviews
Streaming is good as long as there is no traffic. Stream anything quickly and reliably in the middle of a work day. After dinner time or on weekends, even with a clear sky, it is almost impossible to watch anything on a streaming service. This has more to do with the number of customers. I will not renew my contract. I’d rather go without internet than this experience.
1/5
Very satisfied.
5/5
Hughesnet got our satellite Internet installed within a week of calling to schedule it. The technician was professional, and communicated effectively to let us know his schedule and didn’t keep us waiting around. He was also able to mount the satellite on a pole vs on the roof for an extra fee, as we requested not to have it roof mounted. The internet and Wi-Fi both work well so far.
4/5
Hughesnet rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the plan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on Hughesnet from Allconnect customers
1/5
Rarely connects. Service poor.
4/5
Hughesnet is not particularly fast, but I live in a remote area, and the service is reliable.
1/5
Supposed to have 50 Mbps at my computer it says 6.7.
1/5
It is the worst service ever, takes forever to load then keeps stopping can not watch a full movie
1/5
Hughesnet had me sign a two-year contract before installation, this is the worst Internet service I have ever had, slow and always buffering and won’t play some videos at all.
4/5
Still too expensive
2/5
Basically had no options when it came to internet for our address, but our service has been very slow and spotty since we got it. Would not recommend.
2/5
Great installer. Knowledgeable, but didn’t bury the 25 ft. cable across my gravel drive. On third day, but no return.
5/5
So very satisfied with our internet.The service person did a very..job installing the dish for connection.so that we could stay connected.
1/5
Horrible service & upload speed company refuses to waive cancellation fee, even though they do NOT provide adequate service
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