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Ziply Fiber

Ziply Fiber offers internet, TV and home phone to select customers formerly served by Frontier Communications. Check availability and browse Ziply Fiber plans near you.

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What is Ziply Fiber?

Ziply Fiber is a brand of WaveDivision Capital, who recently acquired internet, TV and home phone networks formerly operated by Frontier Communications in areas of the northwestern U.S. Effective May 2020, the Ziply Fiber brand took the place of Frontier Communications in areas of Idaho, Montana, Oregon and Washington. 
What does this mean for existing Frontier customers in these service areas? What can new customers expect from Ziply Fiber? You’ll find information helpful to current Frontier Communications customers and potential new Ziply Fiber customers below.

Ziply Fiber internet plans

*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. Last updated 08/07/20.

Is Ziply Fiber any good?

Since Ziply Fiber is such a new provider, we can only speculate on how satisfied new customers are or will be with the service. What we know so far about available speeds, pricing, data caps and contract details, indicates that Ziply Fiber will likely have no problem competing with the larger, established providers.

What we like

  • Fast speeds – Ziply’s fiber network is as fast as any with speeds up to 1 gig, and with speeds up to 115 Mbps, their DSL network is also competitively fast
  • Low price – Initial pricing for Ziply internet plans is lower than you’ll find from many providers
  • No data caps, contracts – Less to worry about with no overage or early termination fees

Things to consider

  • Limited availability – Though Ziply is actively working to expand their network, service is currently limited to select areas in four states
  • No TV service/bundle savings – You can add satellite TV or streaming services such as AT&T TV and Hulu + Live TV to your Ziply plan, but there is no Ziply TV service or bundle savings available

Ziply Fiber availability

Ziply Fiber replaced Frontier Communications in all areas of Idaho, Montana, Oregon and Washington that were previously serviceable for Frontier. Top Ziply service areas include:

Idaho

Montana

Portions of Lincoln County including:

  • Callows Island
  • Libby
  • Pioneer Junction
  • Troy
  • Yakt

Oregon

Washington

Ziply Fiber internet, home phone and satellite TV bundles

Since Ziply Fiber uses the same networks Frontier used to deliver services, available internet speeds and home phone capabilities will be largely the same.

  • High-speed internet

    Ziply Fiber offers DSL and fiber-optic internet services. DSL download speeds max out at 115 Mbps while Ziply’s fiber service can deliver speeds up to 1 Gbps.

  • Home phone

    Frontier Communications home phone customers likely saw no changes in their service as phone number, calling features and voicemail password remained the same.

  • Internet and satellite TV bundles

    New Ziply Fiber customers will also have the option to bundle TV services with DISH or other providers such as DIRECTV. For more information about your DISH account, contact DISH customer service.

Ziply Fiber customer service and billing information

We understand you have concerns about the transfer from Frontier Communications to Ziply Fiber and the effect it will have on your service and costs. You’ll find Ziply Fiber customer support and billing information below.

Ziply Fiber customer service number: 866.699.4759

Prior to the transfer of services, your call will be answered by a Frontier representative.

Ziply Fiber billing information

You will receive your Ziply Fiber bill the same way you currently receive your Frontier Communications bill, either by mail or e-mail. 

How to pay your Ziply Fiber bill 

  • Online through your bank – Pay the same as you would for your Frontier bill, but set the payee address to:

    Ziply Fiber
    PO Box 740416
    Cincinnati, OH 45274-0416

  • By mail – Send your payment to:

    Ziply Fiber
    PO Box 740416
    Cincinnati, OH 45274-0416

  • By phone – Call the Ziply Fiber customer service number at 866.699.4759 to process your payment by phone. Note that the number to pay your Ziply Fiber bill by phone may change.
  • In person – The same locations that currently accept Frontier Communications bill payments will also accept Ziply Fiber payments.

If you are enrolled in automatic payments with Frontier Communications, either by credit card or ACH, no action is required on your part. Ziply Fiber will automatically transfer your information.

Will my bill increase?

Currently, Ziply Fiber has indicated that customers will see no changes to their monthly bill.

Zippy Fiber FAQs

Why did Frontier Communications sell to Ziply Fiber?

These types of transactions are common in the telecommunications industry. In fact, Frontier Communications purchased the very same networks they are now selling to WaveDivision Capital from Verizon in 2009. The good news is current customers can expect few changes to the service, if any.

Frontier Communications services automatically transferred to the new Ziply Fiber brand in May 2020.

Ziply Fiber is part of WaveDivision Capital.

Yes. The modem and router you used with your Frontier internet service is compatible with Ziply Fiber.

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David Anders

Written by:

David Anders

Senior Writer, Broadband Content

David joined the Allconnect team in 2017, specializing in broadband and TV content. As a Senior Writer, David is passionate about making sure our broadband content provides vital information to consumers and hel… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband & Wireless Content

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