Ziply Fiber internet, TV and phone services

By David Anders Last updated: March 29, 2024

Ziply Fiber offers internet, TV and home phone to select customers formerly served by Frontier Communications. Check availability and browse Ziply Fiber plans near you.

  • Speeds up to 100 Mbps starting at:

    $10/mo.*

    *Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. Last updated 08/24/23.

    Call to order: (844) 451-2720

Ziply Fiber internet packages

*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. Last updated 08/24/23.

What is Ziply Fiber?

Ziply Fiber is a brand of WaveDivision Capital, who acquired internet networks formerly operated by Frontier Communications in areas of the northwestern U.S. Effective May 2020, the Ziply Fiber brand took the place of Frontier Communications in areas of Idaho, Montana, Oregon and Washington. 

What we like

  • Fast speeds – Ziply’s fiber network is faster than most providers with speeds up to 10 gigs.

  • Low price – Initial pricing for Ziply internet plans is lower than you’ll find from many providers

  • No data caps, contracts – Less to worry about with no overage or early termination fees

Things to consider

  • Limited availability – Though Ziply is actively working to expand their network, service is currently limited to select areas in four states

  • No TV and internet bundle savings – You can add satellite TV or streaming services such as AT&T TV and Hulu + Live TV to your Ziply plan, but there are no bundle savings available
Ziply Fiber logo

Ziply Fiber internet rating

Allconnect Rating

3.89 / out of 5 stars

This score is based off of the plans Ziply Fiber has available

Rating breakdown

  • Affordability

    3.71 / 5

  • Performance

    3.88 / 5

  • Value

    3.96 / 5

  • Customer satisfaction

    4.05 / 5

How we calculated our rating

Our methodology

We evaluate broadband providers in four categories: affordability, performance, value and customer satisfaction.

We evaluate broadband providers in four categories: affordability, performance, value and customer satisfaction. Each category contains multiple sub-factors, all of which are weighted differently to impact the provider’s overall score.

For each sub-factor, we score all providers on a continuous scale of one to five, relative to the industry as a whole. Because the average download speed in America is currently 180 Mbps, for example, we assigned all plans with download speeds between 100 and 299 Mbps a score between three and four. Xfinity’s 200 Mbps plan received a 3.50 score for download speed, while Spectrum’s 400 Mbps plan got a 4.16.

We only considered standardized data points in our scoring system. More abstract data like consistency of service and brand reputation is still part of our analysis, but we opted to let our writers address them in the context of each review.

Ziply Fiber TV packages and home phone

Ziply Fiber TV

Ziply Fiber TV has three main TV packages available in Oregon and Washington. Customers can also choose from premium add-on channels and packages.

Premium add-on packages

  • Sports package: $14.99/mo.
  • Latino package: $15.00/mo.

Premium add-on channels

  • Cinemax: $15.00/mo.
  • EPIX: $5.99/mo.
  • Showtime, The Movie Channel, Flix: $10.99 – $15.00/mo.
  • HBO: $14.99/mo.

Streaming

Ziply encourages its customers to cut the cord, making it easy for them to sign up for a streaming service. You can choose your streaming service and device right on Ziply’s website.

Ziply Fiber home phone

You can add Ziply FIber Voice to your internet plan for an additional $20/mo.

Where is Ziply Fiber available?

Ziply Fiber replaced Frontier Communications in all areas of Idaho, Montana, Oregon and Washington that were previously serviceable for Frontier

Equipment, installation, data caps and contracts

Equipment

You can rent a router from Ziply for $10/mo. or get the Whole Home Wi-Fi package for $20/mo. This package includes the Ziply Fiber router and up to three Wi-Fi extenders. 

Installation

Right now Ziply is offering free professional installation for its fiber optic internet service.

Data caps and contracts

There are no data caps or annual contracts with Ziply Fiber internet plans.

Ziply Fiber customer service and billing information

We understand you have concerns about the transfer from Frontier Communications to Ziply Fiber and the effect it will have on your service and costs. You’ll find Ziply Fiber customer support and billing information below.

Ziply Fiber customer service number: 866.699.4759

Ziply Fiber billing information

You will receive your Ziply Fiber bill the same way you currently receive your Frontier Communications bill, either by mail or e-mail. 

How to pay your Ziply Fiber bill 

  • Online through your bank – Pay the same as you would for your Frontier bill, but set the payee address to:
    Ziply Fiber
    PO Box 740416
    Cincinnati, OH 45274-0416
  • By mail – Send your payment to:
    Ziply Fiber
    PO Box 740416
    Cincinnati, OH 45274-0416
  • By phone – Call the Ziply Fiber customer service number at 866.699.4759 to process your payment by phone. Note that the number to pay your Ziply Fiber bill by phone may change.
  • In person – The same locations that currently accept Frontier Communications bill payments will also accept Ziply Fiber payments.

If you are enrolled in automatic payments with Frontier Communications, either by credit card or ACH, no action is required on your part. Ziply Fiber will automatically transfer your information.

Will my bill increase?

Currently, Ziply Fiber has indicated that customers will see no changes to their monthly bill.

Ziply Fiber FAQs

Why did Frontier Communications sell to Ziply Fiber?

These types of transactions are common in the telecommunications industry. In fact, Frontier Communications purchased the very same networks they are now selling to WaveDivision Capital from Verizon in 2009. The good news is current customers can expect few changes to the service, if any.

Frontier Communications services automatically transferred to the new Ziply Fiber brand in May 2020.

Ziply Fiber is part of WaveDivision Capital.

Yes. The modem and router you used with your Frontier internet service is compatible with Ziply Fiber.

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David Anders

Written by:

David Anders

Senior Writer, Broadband Content

David joined the Allconnect team in 2017, specializing in broadband and TV content. His work has been referenced by a variety of sources, including ArcGIS, DIRECTV and more. As a Senior Writer, David is motivate… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband Content

Read bio

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