Rise Broadband internet review

About Rise Broadband internet

Rise Broadband internet provides high-speed internet between 3 Mbps and 1 Gbps, making it comparable to DSL, cable and fiber internet. Rise Broadband offers affordable and high-quality coverage in areas that were previously under-served and unserved, helping to close the digital gap between rural and suburban business and homes. Rise Broadband was voted the best rural ISP overall by CNET in April 2021 and has received an A+ rating from the Better Business Bureau since 2015. 

---

Rise Broadband plans and pricing

*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. Speeds may vary. As of 03/15/23.

While fiber, cable and DSL internet providers are easy to find, fixed wireless internet service providers (ISPs) are harder to find. Rise Broadband is the biggest ISP in the U.S. for fixed wireless internet. Compared to satellite and DSL ISPs, Rise Broadband is more affordable and offers faster internet service and more data. However, compared to cable or fiber internet, Rise Broadband may offer slower internet speed and less data. 

---

Rise Broadband contracts, equipment and fees

Like any ISP, it’s important to read the fine print on services offered by Rise Broadband. Although Rise Broadband internet offers flexibility in terms of the length of time on the contract, there are additional fees to consider that can rack up your bill. You can expect to pay about $150 for installation as well as $10/mo. for equipment. For fiber, the installation fee is $75.  

Rise Broadband contracts

Signing a lengthy contract with an ISP can be scary, especially if you’re unsure how fast the internet speeds are and whether you’ll need to change your internet provider later on. Fortunately with Rise Broadband, customers aren’t obligated to sign a year or two-year contract if you aren’t sure.

Rise Broadband offers a month-to-month option as well as a one-year or two-year option for service. With a monthly option, there is no commitment, but your monthly rates will be higher. Selecting a one or two-year contract can help lower your monthly rates and lock in a price for your contractual agreement period. 

If you’re looking for other no-contract internet providers in your area, check out our top favorite no-contract ISPs.

Rise Broadband equipment

Although you can have your own modem and router to connect with Rise Broadband, you will need to use their antenna. Rise Broadband requires a specific antenna to use the service. The antenna must also be placed and calibrated so one of the ISP’s technicians will install the equipment for an additional $150.

Equipment fees are one of Rise Broadband’s additional fees and charges. The equipment fee is $10 a month which includes the antenna. If you decide to cancel your service with Rise Broadband, you’ll have to return the equipment by mailing it in or you will be charged a non-return equipment fee of up to $300. 

Rise Broadband fees

Like all ISPs, Rise Broadband also comes with a lengthy list of fees and charges that can cost you a lot on your monthly bill if you aren’t prepared. For example, if you cancel your contract with Rise Broadband internet, you’ll be charged an early termination fee of about $10 for every month that is left on your contract.

Other fees include a one-time installation fee of $150, an equipment lease fee of $10 per month, late payment fee of $20 per month that is past due, and a data overage fee of $5 for every 10 GB over. Lastly, if you lose your equipment or fail to return it, you’ll be charged up to $300. From a glance, high-speed internet may look cheap, but be sure to learn about all of the other costs associated with an ISP. 

---

Rise Broadband customer service

Rise Broadband offers several ways for current and potential customers to get in touch. For technical support, you can call 877-910-6207 Monday through Friday from 5am to 10pm MT and Saturday and Sunday from 7am to 8pm. For customer care, you can call 844-816-9149 from Monday through Friday 7am to 6pm and Saturday from 8am to 5pm MT. For support with sales, you can call 855-275-9473 Monday through Saturday from 7am to 8pm MT. Customer service is also available by email at support@risebroadband.com. You can also contact Rise Broadband internet on Facebook. If these options aren’t enough, customers can add Rise Support Care Service Plan to their existing account for 24/7 support for $9.99 per month. 

Since 2015. the Better Business Bureau has rated Rise Broadband an A+ rating for satisfactory customer service. 

Rise Broadband availability 

Rise Broadband is available throughout rural and suburban regions of the Mid and Southwest and the Rocky Mountains. The states that Rise Broadband provides service to include Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, Oklahoma, South Dakota, Texas, Utah, Wisconsin, and Wyoming. For a full list that includes the surrounding areas that Rise Broadband services, visit the coverage map.

---

Rise Broadband bundling or TV service

Rise Broadband offers bundling services for phone and internet. You can bundle a residential phone service to your internet plan so that you can make calls directly through your internet. Rise Broadband’s bundling deal allows you to make unlimited domestic calls and free international calls to 64 countries. 

When it comes to TV service and cable, Rise Broadband does not offer any bundling deals. However, Rise partners with DIRECTV and Dish so you can bundle a third-party TV plan with your Rise internet depending on your location. If you’re looking for a cable TV alternative, streaming tv services such as Hulu + Live TV and YouTube TV are great ways to cut the cord and stream. 

Rise Broadband vs. top competitors

Rise Broadband has limited availability compared to other rural internet providers but offers speeds many competitors don’t. Fixed wireless providers like T-Mobile have widespread availability, but Rise Broadband has a more plan variety, faster speeds and even offers some fiber options. Verizon 5G Home Internet is a solid competitor for its speeds and pricing but has fewer plans than Rise Broadband. The area in which Rise Broadband falls behind is its data caps. While its competitors offer no data caps, Rise Broadband offers the option for unlimited data on its plans for an extra fee or as a more expensive plan. 

---

The bottom line

If you’re in an area without fiber or cable internet, you may want to look into a fixed wireless internet connection like Rise Broadband. It’s a great option for areas that don’t have access to other providers and also offers plan variety and fiber options. However, if you’re looking for a fixed wireless provider with no data caps, you may be better off going with Verizon or T-Mobile. Allconnect can help by showing you a list of available internet providers in your area.

---

Rise Broadband FAQs

We value your feedback

Was this page helpful?

Yes No

We value your feedback

We’re glad! Tell us what helped most on this page.

Type your response here

Submit

We value your feedback

Was this page helpful?

The page didn’t have what I was looking for.

This page is incorrect or outdated.

This page didn’t help me choose a product or service.

Other (please specify):

Type your response here

Submit

Thanks for your feedback!

Your insight helps, and we’ll do our best to improve your experience.