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What is EarthLink internet?

Discover‌ ‌EarthLink‌ ‌DSL‌ ‌and‌ ‌fiber-optic‌ ‌internet‌ ‌offers‌ ‌in‌ ‌your‌ ‌area.‌ ‌Get‌ ‌speeds‌ ‌up‌ ‌to‌ ‌1‌ ‌Gbps‌ ‌with‌ ‌EarthLink.‌

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EarthLink plans and pricing

EarthLink uses DSL and fiber-optic networks to deliver internet service. Depending on where you live, you could have access to either EarthLink High Speed Internet plans, which are a DSL service, or their Hyperlink plans, which use a fiber-optic network. The type of internet your address is serviceable for will determine available internet plan speeds and pricing. 

Where is EarthLink available?

EarthLink is available in over 30 states with primary service areas in the Southeast, Mid-Atlantic, Midwest and parts of California and Nevada. Those in rural and suburban areas will most likely be serviceable for EarthLink DSL service, while those in metro areas may be eligible for fiber-optic service.

EarthLink DSL vs. fiber internet

All EarthLink plans come with the same features, such as unlimited data and a one-year contract obligation, but their DSL and fiber-optic networks make for two distinct services. Both network types present their own unique advantages and disadvantages.

In most EarthLink service areas, you’ll have the option of either EarthLink’s DSL or fiber service, but not both. 

If you’re in an area serviceable for Hyperlink, you may not have access to the cheapest EarthLink plans, but you’re likely to get a better value as you’ll be getting more speed for the price. On the other hand, if your address is serviceable for EarthLink High Speed Internet, you’ll have lower-priced options, but will miss out on the speed potential of Hyperlink.

EarthLink internet equipment and fees

Like all internet providers, EarthLink internet service comes with its share of added fees. The good news is EarthLink’s fees are about the same as you’ll find with any provider, if not lower.

Equipment rental – $6.95/mo.

An EarthLink modem/router is required for service, which means you can’t use your own equipment and save on the monthly equipment fee. You can count on this fee with every bill, but fortunately it’s less than many providers charge for equipment rental.

Professional installation – $69.95

EarthLink requires professional installation and it will add around $70 to your upfront costs. It’s not a huge fee, as some providers charge well over $100 for installation, but where some providers may waive the installation fee, it appears that EarthLink does not.

Early termination fee – up to $200

Service contracts aren’t a big deal unless you need to cancel before the term is up. In which case, you can anticipate another charge from EarthLink for early termination, up to $200. This fee also looks to be unavoidable, so plan on keeping EarthLink for at least a year if you don’t want to incur an early termination fee.

EarthLink customer service info

If you’re already an EarthLink customer, you’ll find helpful information for contacting a customer service representative and paying your EarthLink bill below. 

EarthLink customer service number – 888.327.8454

You can also reach an EarthLink rep by live chat , or via Facebook or Twitter

Visit the EarthLink support page for more contact information, and for links to useful guides including how to change your EarthLink password and troubleshooting common internet issues. 

EarthLink bill pay information

You can pay your EarthLink bill by mail and make single payments or set up automatic payments online.

To pay your EarthLink bill by mail:

Send a check or money order for the full amount due to the address listed on your billing statement. If you do not have your billing statement, login to myaccount.earthlink.net to view your balance and where to send your payment.

To pay your EarthLink bill online:

Go to myaccount.earthlink.net and login with your account credentials. Once logged in, you will be able to view your account information including the total amount due. Select Make a Payment and follow the instructions to pay your bill with a credit card. From this page, you can also choose to set up automatic monthly payments.

EarthLink FAQs

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David Anders

Written by:

David Anders

Senior Writer, Broadband Content

David joined the Allconnect team in 2017, specializing in broadband and TV content. As a Senior Writer, David is passionate about making sure our broadband content provides vital information to consumers and hel… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband & Wireless Content

Read bio