EarthLink
customer reviews
Overall Customer Satisfaction Rating:
2.7/5
Category Rating breakdown
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Price
2.6/5
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Speed
2.6/5
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Reliability
2.6/5
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Customer Service
2.7/5
What do EarthLink customers think?
EarthLink is a fixed wireless, satellite and fiber-optic internet provider. EarthLink is one of the more expensive providers out there, so customers have been less than satisfied with their internet prices. But depending on your location, you could have access to their fiber internet service which offers more value. EarthLink’s plans start at around $60/mo.
Featured Reviews
Far better in speed and reliability than Hughesnet and the other satellite ISP’s.
4/5
Amount of data is OK, but speed leaves a lot to be desired.
4/5
It may be slowish, but overall I’m satisfied.
3/5
EarthLink rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on EarthLink from Allconnect customers
1/5
EarthLink is a great service and not so costly. I have had no problem yet.
1/5
The wireless internet I have is average at best. Lose signal a couple times an hour. I have 300 Mbps that gives me slower speeds after I reach 300. My Lan started on the 3rd, it’s now the 19th and I have already at 80% of my 300. I only stream TV and Arlo cameras. When I reach 300 I am gonna get slower…
The wireless internet I have is average at best. Lose signal a couple times an hour. I have 300 Mbps that gives me slower speeds after I reach 300. My Lan started on the 3rd, it’s now the 19th and I have already at 80% of my 300. I only stream TV and Arlo cameras. When I reach 300 I am gonna get slower and I can’t live with that. Not a good option!!
3/5
After the high speed was used up the picture isn’t good
3/5
My rural area may be the cause of inconsistent high performance levels for my Internet. It seems to be very good at times. Other times sketchy.
1/5
Too costly. I have to pay because there’s a contract I can’t opt out of. I’m stuck for a year with money being thrown away on a service that is underwhelming overpriced and and under preforming. I regret this purchase.
1/5
I have to reboot serval times A DAY! So I’m constantly roaming which uses my plan up! Never have a such a poor unstable connection ever!
1/5
No customer service, no one at Earthlink knows what they are doing. It’s been a month and no internet !!!!
1/5
polite professinal. Explained everthing he was doing. Showed me on the router the password and login. Asked if I wanted to change them. Showed how to set up a “guest” WIFI so they would not know my info. Told me that they would be coming back to bury cable and they did exactly when he said. Amazing technician. Pls send him accolades. He was…
polite professinal. Explained everthing he was doing. Showed me on the router the password and login. Asked if I wanted to change them. Showed how to set up a “guest” WIFI so they would not know my info. Told me that they would be coming back to bury cable and they did exactly when he said. Amazing technician. Pls send him accolades. He was amazing.
1/5
They charge you twice just to get it connected then you get it connected you have to watch how much you can use per day then when you run out of GB you either have to buy more or upgrade your plan
1/5
My Internet speed continued to decrease from the maximum speed of 8 Mbps. It actually averages less than 5 Mbps. It’s been a waste of money and a horrible experience. Don’t waste your money.
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