EarthLink
customer reviews
Overall Customer Satisfaction Rating:
2.7/5
Category Rating breakdown
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Price
2.5/5
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Speed
2.6/5
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Reliability
2.6/5
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Customer Service
2.7/5
What do EarthLink customers think?
EarthLink is a fixed wireless, satellite and fiber internet provider. EarthLink is one of the more expensive providers out there, so customers have been less than satisfied with their internet prices. But depending on your location, you could have access to their fiber internet service, which offers more value. EarthLink’s plans start at around $40/mo.
Featured Reviews
Far better in speed and reliability than Hughesnet and the other satellite ISP’s.
4/5
Amount of data is OK, but speed leaves a lot to be desired.
4/5
It may be slowish, but overall I’m satisfied.
3/5
EarthLink rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on EarthLink from Allconnect customers
1/5
Speed is not unlimited after you reach 300mpbs it reduces to 1 and then you have to purchase more 50 for 39.95 to keep decent speed.
1/5
Hasn’t worked since I got it. I have called and called and they don’t fix the issue.
2/5
EarthLink has decent Internet but what I don’t like is that they didn’t explain fully what their plans were. I mistakenly signed up for the essential plan, only 100 GB. It was used up in less than 10 days. I called Customer Service and was told that I could buy more GB, they also told me I could switch to a plan for 250…
EarthLink has decent Internet but what I don’t like is that they didn’t explain fully what their plans were. I mistakenly signed up for the essential plan, only 100 GB. It was used up in less than 10 days. I called Customer Service and was told that I could buy more GB, they also told me I could switch to a plan for 250 GB which I agreed to do. They also told me about their “unlimited” plan that had 300 GB. Why is there a plan that is unlimited with a cap on it. I was told that if I used all the GB that I would be able to buy more but if I didn’t, I would lose Internet service until it renewed again at beginning of next billing cycle…WHAT??? How is that unlimited??? So I agreed to the 250 GB plan since I would have had to get a different modem for the 300 GB unlimited plan. Then they told me they were having trouble on their end and would call me back in 30 minutes… No call, so about 3 hours later I called only to be told they will call when the problem is fixed….24 hours later I had to call them again. Had to explain situation again to person #5 that I talked to. She tried to upgrade plan for me and this time it worked. Again the actual Internet service is great but I really don’t like their business practices.
4/5
I started my plan a month ago and your already jacking my rate by 10$!
2/5
I was very excited about getting EarthLink. I felt like I had overcame my internet problems. However, a week ago it was interrupted again. I kept putting in my password but to no avail. It was out for 12 hours.
2/5
Unfortunately 87 % of my data was used in the first 4 days watching basic limited TV
1/5
Stared 100GB plan 12/12/24, by 12/19/24 got message stating 50% had been used. I have 10GB on my phone and NEVER use it all in a month. Then i get a message stating the monthly payment for this 100 GB plan will be increased by $10.00 a month… for what? An unreliable service with inadequate data? I do not use 10 GB in a…
Stared 100GB plan 12/12/24, by 12/19/24 got message stating 50% had been used. I have 10GB on my phone and NEVER use it all in a month. Then i get a message stating the monthly payment for this 100 GB plan will be increased by $10.00 a month… for what? An unreliable service with inadequate data? I do not use 10 GB in a month for my phone, neither does my wife, and your telling me that we went through 50 GB in less than 10 days? I will be canceling this “service”. Oh, plus, your phone app, I can’t even get to load. Your “service”, that you want to increase the price of before I used it even 30 days, leaves a lot to be desired.
2/5
Lots of interruptions in service. Freeze up also
1/5
This service barely worked on a regular basis. When did it work? It was very very well. It was so close that was unable to stream, Netflix, Hulu,or any streaming platform for that matter. They also have an ‘unlimited plan’ in which the data caps at a certain point and you have to pay more money in order to receive more data. They do…
This service barely worked on a regular basis. When did it work? It was very very well. It was so close that was unable to stream, Netflix, Hulu,or any streaming platform for that matter. They also have an ‘unlimited plan’ in which the data caps at a certain point and you have to pay more money in order to receive more data. They do not explain this to you when you order it and there and it is very deceiving considering the package is called ‘unlimited.’
1/5
Absolutely horrible. Data caps but when I went on the website, it said there was no data caps. And then they wouldn’t let me get a refund for the data I didn’t use up
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