EarthLink
customer reviews
Overall Customer Satisfaction Rating:
2.8/5
Category Rating breakdown
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Price
2.7/5
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Speed
2.7/5
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Reliability
2.7/5
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Customer Service
2.8/5
What do EarthLink customers think?
EarthLink is a fixed wireless, satellite and fiber-optic internet provider. EarthLink is one of the more expensive providers out there, so customers have been less than satisfied with their internet prices. But depending on your location, you could have access to their fiber internet service which offers more value. EarthLink’s plans start at around $60/mo.
Featured Reviews
Far better in speed and reliability than Hughesnet and the other satellite ISP’s.
4/5
Amount of data is OK, but speed leaves a lot to be desired.
4/5
It may be slowish, but overall I’m satisfied.
3/5
EarthLink rating characteristics explained
Allconnect sends recent customers a survey link, asking them to rank overall satisfaction with their new internet service provider plan and their satisfaction with the pan’s speed, price, reliability and provider’s customer service. Allconnect.com also collects customer service responses from site visitors.
Read more on EarthLink from Allconnect customers
1/5
The service does not even work when connected, very unsatisfied and can’t wait to get rid of EarthLink
2/5
We run out of data quick. I’ve had to purchase more data twice and also purchase another Earthlink equipment. So now we have 2 boxes, both with 300 GB!
1/5
The service drops every 30 minutes
3/5
Timing’. Today EarthLink has been off all day.
1/5
The service is shotty and spotty everyday all day. My Alexa/echo devices rarely are able to do what I ask and finding internet search service is rare
5/5
The service person I spoke with was very helpful. He assisted me with getting my internet service going after years of thinking I could not get internet where I live.
5/5
so far i am very happy with earthlink
1/5
Service is actually NON-EXISTENT. I HAVE NO WIFI even though have paid for 3 months total of $302.25. I just set up TV over $2000 and have not been able to watch ANYTHING but a BLACK SCREEN. Even after calling & told “would have a service ticket and should resolve in few hours”. GUESS WHAT called back after 3 hours and was on HOLD…
Service is actually NON-EXISTENT. I HAVE NO WIFI even though have paid for 3 months total of $302.25. I just set up TV over $2000 and have not been able to watch ANYTHING but a BLACK SCREEN. Even after calling & told “would have a service ticket and should resolve in few hours”. GUESS WHAT called back after 3 hours and was on HOLD for 1 HOUR & 30 minutes!!! Today still NO SERVICE! This compnay as far as I’m concerned just steels money and gives customers NOTHING.
2/5
Can’t reach customer support when it’s needed. Mostly due to when it’s used is weekend and they’re closed
1/5
The is the back services I see it in my life this is telephone internet
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